Hotels in Franklin-Colonial

"We visited shortly after the "Grand Opening," but the property felt incomplete. Our room had unpainted drywall on the ceiling and unfinished wood trim. Functional details were also missing: there were no outlets near the desk for a laptop or the provided lamp, no in-room coffee machine, and no wine opener available at the room bar or front desk. The check-in process was frustrating. Despite a 9:00 PM door-lock policy, no one was watching for our arrival as promised. We had to call the front desk while parked out front, which led to a confusing encounter with a local police officer regarding our car. Be aware that you must self-park in a downtown garage, and there is no luggage assistance. Furthermore, the staff mistakenly told me my card was declined for the deposit, only to realize they were trying to run an internal Expedia virtual card instead of mine. On the positive side, the location is perfect for walking to everything downtown. Once you look past the construction issues, the design and finishes are high-quality. The property has immense potential, but the management needs to iron out these significant operational and finishing hurdles."

"Nice quiet area with a restaurant in the same parking lot. Spacious rooms."

"The room is very clean. The staff are very nice. Air conditioning is good. Quiet location and the breakfast is really good."

"Our room was spacious and clean. Staff was helpful and check in was quick and easy! "

"This hotel is right in the middle of town. Very easy to walk to many restaurants, and shops. The parking is just across the street in a multilevel garage. The staff were very gracious, accommodating, and polite. The rooms are spacious and nicely updated. The only thing to note is that it can get noisy at night due to being so centrally located, and if you are in rooms next to the elevator, you will hear the elevator all night long. The staff did provide me with earplugs, and that helped a lot. "

"Very good"

"Looked recently refurbished. Very clean. Very comfortable bed. Many useful accessories e.g. iron, hairdryer, makeup cloth etc. Good location. 10 or so mins from downtown. Area felt safe. Very helpful and friendly front desk staff. We would definitely stay here again when visiting Roanoke. "

"Very nice clean room, room service was excellent. Really needs to keep the coffeeshop open later then Noon. Even at a conference people want speciality coffee"

"Nice property and excellent staff"