Franklin Lakes Holidays

The location and hotel overall are both great. We’ve lived on both 2nd and 11th floors; excessive noise wasn’t an issue and we slept peacefully despite the area being very busy. Size of rooms is fair for the price and rooms condition is mostly very good, apart from minor issues that didn’t really make a major impact on our experience. The staff was absolutely amazing: they’re all very polite, helpful, friendly, efficient and problem-solving oriented; we’ve appreciated it a lot. The only issue to us was the water pressure in the shower and the water temperature wasn’t hot enough. We’ve been offered another room with pressure being a little better but not great overall to be completely honest, though the water was then hot enough. We also wish the cleaning was more thorough, for the floor and surfaces to be cleaned better in particular. Overall a pleasant stay, a happy holiday at Aura.

Lots of traffic but that’s anywhere near Times Square. You can walk anywhere

The hotel is in a great location, close enough to everything but just far enough. The property is fairly well maintained; however, one of the two elevators was not working, which made getting around the hotel challenging. The staff provided adequate service, fulfilling their responsibilities without exceeding expectations. The rooms are pretty simple. Overall, the experience was positive.

Staff was very polite and accommodating. The location is superb, less than a minute away from the subway as well as Times Square.

Lovely hotel with great service!