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Reviews of Homewood Suites by Hilton Frederick

3 out of 5
Homewood Suites by Hilton Frederick
4950 Westview Drive, Frederick, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 271 out of 405 reviews" "
Rating 8 - Good. 87 out of 405 reviews" "
Rating 6 - Okay. 26 out of 405 reviews" "
Rating 4 - Poor. 10 out of 405 reviews" "
Rating 2 - Terrible. 11 out of 405 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bed mattress was good.The hotel room cleaness need to improve a little specially the bathroom but overall was good. I Recommend the hotel to stay.The room was big and quiet.
Stayed 6 nights in May 2024

6/10 Okay

kelly, MIDDLETOWN

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I have stayed at this hotel a few times and have always been quite satisfied. However, this time was a disappointment. Room 114 is a dud! Air conditioner had leaked water onto the floor, tv remote wasn't working, the ceiling fan made just enough noise to keep me awake, there was an iron, but no ironing board, bed was uncomfortable and there was no shampoo or conditioner in the wall mounted dispensers. I am all for reducing use of plastics, but if you are going to take away the individual sized shampoo and conditioner bottles, please fully-commit to refilling the dispensers inside the shower! Guests don't know they're empty until it's too late to do anything about it!
Stayed 1 night in May 2024

6/10 Okay

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not well cleaned. WiFi was unstable and continuously disconnect - didn’t matter what type of device or where. Staff did not live up the standard I’ve come to expect from Homewood - not helpful. I stay at Homewood frequently and this is the lowest ranking I’ve seen. Disappointing
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Very clean very quiet and convienent
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

8/10 Good

Rebekah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chairs in the room had white stains on the back and looked dirty, the one chair was fraying, there was red food particles from a previous guest on the door, the door handle was visibly dirty. The seats in the dining room were stained and looked dirty. But these are minor issues for me (major issues for my husband). I enjoyed that it was quiet and close to where I needed to be and there were a lot of close dining options. The kids enjoyed the pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. My family of 8 had a great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spaciousness of the rooms. But i wasn't a big fan of the breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Timothy Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment i walked in
Stayed 1 night in Mar 2024

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Devika

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The rooms were a good size. We enjoyed our stay there.
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to family in the area.
Stayed 2 nights in Oct 2023

8/10 Good

kelly, MIDDLETOWN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
There was construction next door
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Robert

Liked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Karla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not so clean room
Room 320, the carpet has a big YELLOW STAIN that looked like dog urine, (pet friendly hotel) counter in the kitchen was sticky, shower dirty with long brown hair (our hair is black and grey)on the floor, the toilet has not been cleaned properly, the mirror by the door and the window was not clean. The hallway carpets looked bad/dirty, stained. The first night there We requested to be moved to another room and was told there were no other rooms available. The garbage can at the front entrance was constantly overflowing. The front desk staff was extremely friendly and helpful, I have to mention Jimmy, he is awesome, an asset to your hotel. For as much as I paid for this hotel I expected better. Had I known I was going to have the opportunity to comment on my stay I would have taken more pictures.
Stayed 3 nights in Aug 2023

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool open til 10pm was great and 24hr fitness tho two machines didn’t work breakfast was just ok beds we comfortably nice shower could have had better water pressure and couch was small but overall good room

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in an area near other brand hotels and a beautiful shopping area within walking distance.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August Get-A-Way!
The room was more spacious than I thought it would be. It did not have the view I expected (of a roof and ac units), however it was fine for the 3 days we were there. I did not realize it was a pet friendly hotel when I booked, my wife has allergies to pet dander. She had her medicine, and our room was not too bad. The breakfast was above average but there was no de-caf coffee. The staff did make us a pot the next morning. All in all, nice place. We put it on our list to return in the future.
Stayed 3 nights in Aug 2023

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimmy at the front desk got me checked-in. He was friendly and welcoming. The rooms and thr building itself are kept clean. Definitely will be returning.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff was so nice, re-filled the waffle mix for my family this am, and kept the dining area clean! Front staff was pleasant and hotel was clean!!
Stayed 1 night in Jul 2023

6/10 Okay

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet stay
Fairly new clean and quiet hotel stay. The TV was on a dresser on the side wall making it difficult to see. Breakfast was slim. Only waffles and small cheese omelets small muffins. A bit pricey for what the hotel has to offer.
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with partner
e
Stayed 1 night in Jul 2023

10/10 Excellent

Tokoia

Stayed 1 night in Jul 2023

8/10 Good

calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Chelsey, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023

8/10 Good

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay in Frederick at the Hilton. The only suggestion would be to have a tv in the lobby area with the local weather forecast. The weather has been so crazy this summer with so many storms, it would have been great to have that information available while in the lobby area.
Stayed 2 nights in Jul 2023

6/10 Okay

Rita

Stayed 3 nights in Jun 2023

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, we liked the hotel. The room size was awesome. It was in a great location and the front desk staff was very friendly. Unfortunately, it looked like a previous guest in our room had a rough time - big red stains on floor, iron burn on table. We didn't feel like it was surface level dirty but maybe that room could use some extra tlc.
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff
Clean hotel and friendly staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The room was very clean and modern. Enjoyed my stay.
Stayed 1 night in May 2023

10/10 Excellent

Sherri

Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large, pristine clean and had the full sized refrigerator… helpful as we had food with us. Quiet, great shower. I’ll look for Homewood Suites in the future!

10/10 Excellent

Joe

Stayed 1 night in Apr 2023

10/10 Excellent

Yaroslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel probably 10 times already. Always pleasant and professional people and clean rooms.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms, friendly staff and convenient to both local shopping and interstate highways.

8/10 Good

Ashley, North Bethesda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel property overall, but there is a huge caveat to the sofa bed offering. The overall experience was mostly pleasant, although there were a few annoyances, such as the digital checkin feature not working for third party bookings; only with Hilton bookings. There was no pepper in the room, although there was plenty of salt, so I had to go downstairs to get some from the front desk. There were also no pool towels in the pool area, so once again I had to go to the front desk to receive them. The sofa bed will not be already made and the mattress is absolutely terrible. It is paper thin and you can literally feel the metal bed frame. Also, the bed is incredibly small, even for a 5'2 person. Lastly, the hotel did not abide by their hotel notes on two separate occasions - one was done over the phone and the other was in person for an upcoming stay, and neither note was taken into account for extra bedding and pillows. The hot breakfast offerings can also vary by day, so please be advised of that little known fact. The hotel does provide a nice welcome bag with a nut snack and bottled water and the front desk agents were very kind and helpful. Overall, the hotel is nice and our stay was mostly pleasant, but those issues definitely provided a disappointing feel to the entire experience.

10/10 Excellent

Ashley, North Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2023