French West Indies Private Home Rentals

"Our experience since arrival was extremely disappointing- not due to one isolated issue, but due to consistent disorganization and a lack of basic service standards. We were told our room would be ready at 3 PM, but it was not, and there was no apology or communication. The check-in process itself was inconsistent, with different information from different staff members. More concerning was the handling of our luggage. Our bags were taken without any receipt or tracking. After waiting over an hour, we were brought the wrong luggage, which raises serious security concerns. Despite multiple follow-ups, both by phone and in person, we were ignored. We were assured the luggage would be delivered while we were out, yet we returned hours later to find it still unattended. I understand that it may be a busy period, but the issue here is the complete lack of accountability, communication, and hospitality from your team. The tone throughout has been dismissive and indifferent."

"Hotel tres joli. Le personnel aurait pu etre plus souriant, mais tout etait ok. Restaurants et épicerie à proximité. "

"The breakfast is good and varied"

"Grand Case never disappoints "

"One of the best places I ever stayed at. I actually have a condo in Saint Martin and still stayed there. That’s how much I love it."

"Don't hesitate to get your reservation in place because you'll have a great time at La Playa. The location is amazing, with the beach being just steps away from comfortable accommodations. The staff is friendly, the bar at the beach was outstanding, and the morning breakfasts were a great way to start our days."

"Clean room, nice balcony overlooking the bay, a couple of good restaurants within walking distance "

"The hotel staff are nice and the rooftop pool and hot tub are a great bonus. The restaurant has an impressive view but the menu is quite extravagant and extremely limited. Room service only offers the few dishes that are on the main restaurant menu. We felt quite isolated as there are no restaurants, bars etc in walking distance. You really do need to hire a car - but driving there as a tourist is quite scary! Taxis are slow to come and quite expensive. The rooms are very basic but the AC was cold and the wifi worked well (on the lower floors only)."

"The rooms are large and spacious and located perfectly within a 1-2 minute walk to the beach and beach clubs where you will spend your days. Each area has its own pool to lounge at, particularly at the end of the day. The on site restaurant is excellent with a perfect menu of options. "