Sainte-Geneviève-de-Berthier Holidays

Tout était parfait tout simplement. Propre beau chaleureux, rien à redire.

Wonderful staff effort. Wow!

We rented a family suite and when I booked I called and messaged that we have twin 15 year old sons confirming that the suite we rented had 3 beds, one king and two doubles. In addition to renting the family suite, I also rented a king room for my in-laws. I had requested our rooms be on the same floor so we could all be together. Not only did we arrive to be told that our rooms were NOT on the same floor, but when we entered our family suite, there were only TWO KING BEDS. My twin sons could not sleep together bc one is a very restless sleeper. I was willing to forgive the rooms not being on the same floor, but after I had specifically called and messaged the hotel confirming the bed layout, they simply said that they were sold out and couldn't do anything. They offered a cot which I accepted, however, they had no comforters so my son was left with a sheet only. We requested a comforter multiple times during our stay and one was never brought to us. The cot was also hard as a rock. Lastly, don't trust the breakfast reviews. Hours were 7:30-10:30 but breakfast food was gone by 9am and 4 staff members stood behind the breakfast bar goofing off while trays sat empty. I've been to Hampton Inn's with better breakfast. They also charged us for 3 days for valet and we only used 2 and had to request a refund. This is also NOT in Old Town although marketed as such. Lastly, the coffee in the room is instant. Cheap. Hotel has potential and decor is great but not worth the $.

We would highly recomend this art hotel. The young staff people that greeted us and helped us were courtious and so friendly. As a group of elders we were made to feel welcomed and they answered all our dumb questions with a smile. The gift shop was supurb and as reasonable as the souviour shops. The young bartender was new and just made our nightly happy hour. We didn't want to leave and want to come back soon. Oh and the art work!

large room was nice to have