I am so sorry that someone prior to you violated our no smoking rules. Our cleaning lady apparently did not detect the odor or she would have make sure that it was removed prior to your arrival. I do appreciate your letting us know. The unit will be cleaned thoroughly and an ozonater placed in there to remove the odor completely. Re: the WiFi If we are made aware that it continues to give you problems, we provide you with an extender. If you do decide to give us another try, we will give you a free night.

Steven, thank you for taking time to review us and your kind words. Many thanks for taking care of and respecting Bear Den. We hope to see you again.

Thank you for your rating!

I am so sorry you had a bad experience. You should have come to us right away, we had other units we could have moved you to. We do have a spray service that would have made a service call while you were here if you preferred not to move. Unfortunately with many guests, it is difficult to keep the insects out. I appreciate your review. Obviously, this cabin needs special attention and will receive immediate attention.

Thank you Cory for your kind words! We love having you guys! You guys are such a pleasure! We look forward to your return.

Thank you for taking time to review us. Two things we could have helped you with, the hard mattress and the coffee pot. We, as your host, want you to enjoy your stay! We can correct just bout anything. We have firm and soft mattress toppers for situations like this. We also have extra coffee pots. Don't endure something unpleasant! You host wants to enjoy every minute of your vaca. Let us know! We will fix it. I hope you will come back and give us a chance.!

Thank you, Karen! We enjoyed having your son and his friend. They were very quiet and respected the property. We like hearing they enjoyed their stay. We hope to see them again! Betty Fischer

Thank you for your review. We love to hear from our guests! Thank you for letting us know about the squeaks, etc. We go through about the end of February to check and correct issues that we are not advised of and the maid doesn't report. We are doing things gradually to upgrade. The chalets will get prower washed and re-stained this spring, road work will be done, etc. Carpets will be replaced as needed. Unfortunately, C2 had dog damage which we had not had time to replace when you reserved. I would have moved you to another chalet if it had been possible and I had known. I sincerely apologize for the inconvenience. I hope you will give us another chance.

Thank you, Jeremy! I hope you had a successful "muddy" run. We appreciate the care you took of our little cottage and look forward to your return. Perhaps next time you can enjoy our campfire, zipline, homemade nachos and perhaps a movie in the Pavillion Circle. The weather did not permit that this time. Again, our appreciation for the the complimentary review!

Kendra, I am sorry! I typed a response when your review came in. I must have exited before I sent it. Thank you for taking time to review us and for respecting and taking care of our little cabin! We hope you will return.

Thank you, Alex, for your review. We are pleased that you enjoyed your stay. We hope you will stay with us again to enjoy the campfire and Pavilion Fun.

Thank you so much for your review. It was a pleasure having you two! Just to short. We look forward to your return.

We appreciate your taking time to write a review. We are happy that, you were comfortable and enjoyed your surroundings. Herb, Betty and Scott

We enjoyed having you stay with us. Thank you for caring for our cabin so well! It was a pleasure to send your forgotten items to you. We look forward to having you visit again.

Thank you, Sean, for taking time out of your busy day to write this great review. We enjoyed having you and your family. We appreciate the care you gave Wild Horses. We look forward to seeing you next year. Herb, Betty and Scott

Thank you! We look forward to many more visits from you and your family! We appreciate the respect you showed our property.

Thank your for your kind review. We, at NLOML, appreciate your choosing us to stay with. Also, for taking the time to review us. Hope you will visit in the future. Betty Fischer

Thank you for taking time from your busy schedule to leave a review. Reviews are very important to us to know what our guest's preferences are. We hope you will visit us again and let us know how we can make your stay perfect.

Thank you for taking time to write a review. We appreciate your taking time out of your busy schedule to do so. Have a terrific spring! Herb, Betty and Scott

Thank you for your kind words. You were great guests! Left the cabin in excellent condition. You even took the time to make up a bed that we would have to take the sheets off of, dishes washed, everything perfect. We certainly welcome you back anythime! Herb, Betty and Scott Proprietors

Thank you so much for such kind words. We are so happy that you were pleased. It was a pleasure meeting the two of you. It would have been nice if you had had more time. We hope you will visit again, Betty, Herb and Scott

Thank you, Daniel, for the great review. Please come back and see us.

Thank you for rating us! We hope to see you back again! We have lots of things planned to make our guests have super stays The Lodge! Betty Fischer, Owner Norfork Lake Ozark Mountain Lodge

I am so pleased to hear that you were pleased. I came by to check on you the following morning. You had already checked out. We look forward to your return. The Honeymoon Cottage will have a hot tub on your next visit.

Thank you, Miranda for your kind words. We enjoy making our guests as comfortable as possible and like to be sure to provide every ammenity to make that possible. We do hope you will be able to return and enjoy the beauty and serenity of our beautiful grounds. The Staff looks forward to your return. Betty Fischer Norfork Lake Ozark Mountain Lodge

Milton, I am so sorry you felt your accomodations were less than adequate. Yes, the buildings are old, as are all of the resorts in this area. If we had been aware, we would have been happy to have sent you to one of the local hotels. We want our guests to be comfortable, even if that means helping you to find where you will be more comfortable. Under the circumstances, I would have refunded your payment.

I don't believe we have bed bugs. We use mattress covers and wash bed linens after every guest departure. However, we are on an 80 acre property located in the woods in the Arkansas Ozarks. There are chiggers on the property which is unavoidable in this environment.

We apologize sincerely for the issues you experienced. The temperature settings for the AC/HEAT are on the units themselves. If a toilet is running, it's a wearing flap which we have and could have taken care of. We were not aware of the issue but wish you would have called so it didn't keep you awake. Thank you for the reviews

Thank you very much for your review.

thank You very much for the review. Yes, we would like to pave the road.

Timothy, I am sorry to be so late with a response. We are greatful to you for your compliments and suggestions to future guests. We are continuing update the property to make it more enjoyable for our guests. This summer, hammocks were added to each unit. Guests have been thrilled with them. Our firepits have been beautified. We have been working on the grounds to add color. Hopefully when you return, you will be pleased.

So sorry to have taken a year to respond. Last October Herb and I returned to Dallas to prepare our home to put on the market. We finally completed, closed 9/17/18 and arrived at the Lodge 9/23/18. Needless to say, I am playing catchup. I appreciate your sweet review. We hope to see you back. Since it is anonymous, you will need to remind us that you are a returning guest.

Thank you very much for the kind words. It was our pleasure to have you as our guests and look forward to seeing you on a return trip.

Paula, we enjoyed your stay tremendously. Thank you for spending time here with us. We hope to see you back soon!