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Denzong Regency- Luxury Mountain Retreat Spa & Casino

4.0 star property
International cuisine delights and mountain air refreshment combine at this luxury retreat where guests can dine at two restaurants or relax poolside

Choose dates to view prices

Denzong Regency- Luxury Mountain Retreat Spa & Casino offers true relaxation in a peaceful mountain setting. Enjoy international dishes at two restaurants or drinks at the poolside bar. The upscale hotel features aromatherapy, Swedish massages, and shopping.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Visitors who are not citizens of India must obtain an Inner Line Permit (ILP) to enter Sikkim. Each guest must have photocopies of their passport and Indian visa along with the original documents and 2 recent passport-sized photos to receive the permit. Guests can submit these documents at Melli and Rangpo entry checkpoints, Bagdogra Airport's Sikkim Tourism Booth, and Sikkim House in Kolkata or Delhi.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 2000.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: INR 500 per vehicle (maximum occupancy 6)
  • Rollaway bed fee: INR 2000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from 01 October to 31 March
Pool access available from 10:00 AM to 4:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM to 4:30 PM.

Is Denzong Regency- Luxury Mountain Retreat Spa & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Self-parking and valet parking are free at this property.

What time is check-in at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Denzong Regency- Luxury Mountain Retreat Spa & Casino?

Checkout is at noon.

Does Denzong Regency- Luxury Mountain Retreat Spa & Casino provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of INR 500 per vehicle applies.

Where is Denzong Regency- Luxury Mountain Retreat Spa & Casino located?

Located in the centre of Gangtok, this family-friendly hotel is within a 15-minute walk of MG Marg Market, Banjhakri Falls and Ranka Monastery. Namgyal Institute of Tibetology and Flower Exhibition Centre are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time stay at Denzong Regency. We have enjoyed our stay on both the occasions. This is the kind of hotel you want to stay when away from home. Comfy bed, clean bathroom and spacious room. Most of all the view is breathtaking. Beautiful big panoramic windows facing the garden. The front desk staff who checked us in a very friendly and efficient. We will be back!!!
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This property is well located close to the city centre and has picturesque views from it . Rooms were spacious . The WiFi connection was very slow and phone was out of order . The entrance access to hotel was narrow and construction was going on which we were not informed when booking. Also the website did not specify that a special permit called the ILP ( inner line permit) is needed by all foreigners before they check in on top of their visa . Please correct the information on your website please. Thanks
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Abhijit

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent experience

Excellent Experience . Located slightly away from the crowded city . Very good ambience and breathtaking view of the valley below . Cordial and helpful staff ..
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spacious room, Well decorated..Good food, Awesome location on mountains with clouds floating around.
Stayed 1 night in Feb 2018
Verified

8/10 Good

Gulab Mohan

Liked: Cleanliness, staff & service, room comfort

Good inside city and visit to market is nearby..

It is nice heritage hotel. Hot water supply in bathroom is limited or interrupted. It is not informed while checking n find difficulty while hot water supply stops. Location is good and good view surround. Staff is very friendly n cooperative.
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

Mr Subhash T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with good location and lovely views
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful views and beautiful dining

This is a lovely property with good amenities and attentive staff. High quality and high standards.
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perched in a great spot

The hotel is kept clean and the staff is attentive and helped us quickly and efficiently when any need arose. The position of the hotel on the corner of a bend and side of hill is perfect for enjoying the view of the mountains if they are visible during your visit. The buffet breakfast was less than average and the capacity of the water heaters in the room did not allow for more than a five minute shower for one person before needing 40 minutes to heat up again.
Verified

8/10 Good

Naresh Malhotra

Liked: Cleanliness, staff & service, room comfort

Great location and very friendly staff

Enjoyed the experience.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Perfect weekend resort

Breakfast was strictly ok. Chef was kind enough to customise the food as per our taste There is no indoor games or spa or massage in d resort Front desk could not verify our booking done with hotels.com It was troublesome to get the matter resolved
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Perfect destination for weekend break

Our stay was pleasant. However we faced two problems Breakfast was not upto the mark. However the chef was kind enough to customise food as per our taste When we checked in and till our total duration reception asked us to pay room tariff. Since they had not received money from hotels.com Which was shocking
Verified

6/10 Okay

Bhavin

Liked: Cleanliness

Average hotel

The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc. The staff tries hard, but is hampered by lack of training and comparison with benchmarks. Five years back, this hotel would have been considered very good, but today, it's just average.