"Reserved a king, went up to the room to discover 2 queens. Front desk said it was changed prior to check-in due to being "over sold". I was never notified. They wouldn't offer a discount because the two rooms were technically the same price.
The room didn't have a lot of convenient options for outlets near the beds. Average cleanliness, average condition. Hampton Inns are starting to decline in quality.
Breakfast was ok, not as good as other locations.
We won't be going back to that location, and we might start staying at a different chain. We weren't as impressed with Hampton Inn the past year or so, and this location clinched it for us."
"It started off bad and finished just as bad. There was one employee checking folks in and unfortunately she was either new or clueless on how to do the job. When I say it took at least 30-40 min to check in I’m not exaggerating. The folks ahead of me tied her up forever and when I finally got to check in I learned why. She swiped my card no less than 4 times. First said I was declined (it wasn’t) then kept saying it was a computer issue. Room was ok but small. Woke up early with a strict timeline only to find out that there was zero soap/body wash and shampoo. Only one towel for two people. Husband went down 3 times but no one was at desk. Ended up trading toilet paper in hallway for body wash. Seriously! Went to grab a quick bite from their breakfast area so we could hit the road and nothing was working except waffle maker. A circuit breaker popped but the employee that was working the area didn’t speak a word of English so she didn’t understand anything we all were saying. The hotel is definitely not worth the price we paid. And then there wasn’t even anyone to complain to. Honestly a partial refund should be given."
"Streaming for TVs in the rooms does not work. Hotel seemed to be short staffed with regard to cleaning staff. It would have been nice to have been told, or to have had a flyer in the room that explained when and if cleaning staff planned to clean your room. Our room was not cleaned and I understand not every day but I would have expected alternate days. Never knew when and if to expect them. That not only benefits the guests but the cleaning staff as well as I always leave a tip for them if I know they are coming. Communication on things like that was poor. "
"I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
6/10 Okay
"Staff was very friendly upon arrival. Clean and comfortable. There were two things only that I have to comment: First night was very loud at the room next to us, people were yelling and making loud noise from midnight till 3:00am. Then around 6:00am we could smell what the kitchen was cooking, bacon, eggs etc! I do not know if it was because we were in the first floor and closed to the restaurant but the smell was so intense that at that woke us up ! "
"Best staff ever, super friendly, I booked two rooms and without me even asking they booked me two rooms next door to each other. 24 hour fresh coffee available for free in the lobby with a mini store if you need to purchase anything in the middle of the night, everything was spotless and I mean spotless! The hotel is pet friendly so keep that in mind, we love pets so it didn’t bother us at all, free parking and great location with easy access to every road we needed. We enjoyed the hotel."
Yes, there are holiday rentals close to the most popular sights in Gates-North Gates, or you can select a more secluded option if you're looking for a relaxing stay.
How many holiday rentals will I find in Gates-North Gates?
Expedia has 3 holiday rentals for your stay in Gates-North Gates.
What’s there to see and do in Gates-North Gates?
Explore the area and family-friendly sights such as Seneca Park Zoo, or get out into nature at a spot like Genesee River's High Falls. In the wider area, you’ll find Erie Canal and Mall at Greece Ridge.
What’s a holiday rental in Gates-North Gates like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Gates-North Gates. Holiday rentals feature amenities such as kitchens and laundry facilities so you'll feel just like you're staying in your own home. If you're concerned about a clean environment, a holiday rental can provide a sense of security away from public hotel lifts and lobbies packed with people while still allowing you the experience of travel. You'll also get more space in a holiday rental than in a traditional hotel, which is another reason why a holiday rental is a great option for family trips.
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