Hotels in Gateway Village

"Parking information was difficult to attain. We needed to request soap and towels. We also had to wait to get checked in and out of the hotel-not enough staff."

"Clean room, great breakfast and very close to River Walk! "

"We checked in and left 30 mins after. The bed was broken, the bed was held up by wood, the bathroom wasn’t clean, the couch was all stained, the front desk was rude. Had to fight to get refunded. No other rooms available "

"I was disappointed with my stay. I booked a king suite & once checked in, I noticed there wasn’t a door like the picture showed. I called the front desk & was told doors were removed some time ago due to issues with circulation but the pictures have not been updated. This is very misleading as this is not a true suite. It is just a standard room. This needs to be handled expeditiously. People traveling with children tend to want privacy. I called hotels.com immediately and the representative proceeded to tell me unless the room was dirty there wasn’t much he could do. He shifted blame to the hotel as well. He ended up putting me on about a 10 minute hold then hung up from his end. I called back a second time & got a much nicer and more apologetic representative. He offered me $50 in key cash as a solution which I accepted because I did not want to keep going back & forth or ruin the vacation dealing with that issue. Seems as if they spent a lot of money on the lobby making it look beautiful with a fireplace and all and the least money on the actual rooms to make guest feel comfortable. The rooms are subpar. I am an avid traveler and would not stay here again nor would I recommend to family or friends. It is not awful but it’s definitely not what I am used to. If you are looking for cheap, be mindful that sometimes you get what you pay for. I would spend a few extra dollars to get something that is more comfortable and a little nicer. Also air conditioning unit ran very loud."

"Air in my room didn't work and there was no back on remote control!! The batteries kept falling out."

"Hotel was not as nice as advertised. The location was sketchy. "

"Wonderful staff! I left my bridal set on bathroom counter....and did not realize! Front desk staff called me within an hour of us leaving to inform me that my rings was at the front desk. I am so grateful for honest staff. "

"Ok was Ok, breakfast was basic (but complementary) but window in room wasn’t properly closing. Air and sound went through "

"Was super "