Premium bedding, pillow-top beds, desk, iron/ironing board

Reviews of Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 180 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 201 out of 1001 reviews" "
Rating 4 - Poor. 190 out of 1001 reviews" "
Rating 2 - Terrible. 194 out of 1001 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was the elevator broke down the day after we got there. we have health issues and cant climb stairs. However, they moved use to the first floor quickly and without hesitation. The staff even helped us move our things.
Stayed 6 nights in May 2024
Response from Manager on 20 May,2024
Hello Tamara,We appreciate you sharing your experience and are glad our staff could assist with promptly relocating your room. Should you have any further feedback or questions, please feel free to reach out to us directly.

6/10 Okay

Mana, Rome

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. We’ve stayed here before years ago. Not much has improved. The price is right if that is what you need to be visit and e conveniently located. Cleanliness is lacking. If you just need a place to shower and sleep, this will check those boxes. Staff not super helpful.
Stayed 2 nights in Jan 2024
Response from Manager on 19 May,2024
Hello Mana,We appreciate your feedback and apologize for any inconvenience you experienced. We take all guest comments seriously and will address them with our team. If you have any further concerns, please reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel, amazing location.
Stayed 1 night in May 2024
Response from Manager on 14 May,2024
Hello Ben,We're pleased to hear you enjoyed our convenient location. Your feedback is valuable to us. Thank you for staying with us.

4/10 Poor

Mandian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet seat broke and pinched my bottom. The staff replaced it a few hours later and were apologetic. The water pressure is horrible
Stayed 5 nights in Apr 2024
Response from Manager on 11 May,2024
Hello Mandian,We appreciate your feedback about the replacement of the toilet seat and the service provided by our staff. We regret to hear about the water pressure issue and will address it promptly to enhance our guests' experiences. Your comments are valuable for our continuous improvement efforts.

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like a sewer. 2nd room smelled like a sewer. 3rd didn’t smell. All those rooms in one weekend.All the bathrooms were not well lit and dirty. I would not ever recommend this hotel to anyone.
Stayed 2 nights in Apr 2024
Response from Manager on 6 May,2024
Hello Linda,We appreciate your feedback and regret to learn about your experience. Our team will address the concerns raised regarding the room conditions to ensure future guests' comfort. We strive to improve our services continuously.

2/10 Terrible

Rae

Disliked: Cleanliness, amenities, property conditions & facilities
Run down and depressing! Room was fairly clean but faced an ugly, dirty courtyard. Room had that old, musty "motel" smell. Breakfast was scanty and disappointing. Everything, doors, elevator, walls, pool, was old and decrepit. Inside pool was empty.
Stayed 6 nights in Apr 2024
Response from Manager on 7 May,2024
Hello Rae, We appreciate your feedback and regret to hear that your recent stay did not meet your expectations. We continuously strive to enhance our guests' experience and will address your concerns with our team for further improvement. Thank you for bringing these issues to our attention.

6/10 Okay

Stacey

Stayed 1 night in Apr 2024
Response from Manager on 17 May,2024
Hello Stacey, We appreciate you choosing our hotel for your stay! If there is anything specific you feel we could improve on, please don't hesitate to contact us directly. We value your input and would love to address any concerns.

4/10 Poor

Wilda

Travelled with family
Disliked: Property conditions & facilities
Very dated needs at least a coat of paint and room updated. The staff was nice.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Wilda, We appreciate your feedback regarding your recent stay with us. Our team strives to provide excellent service, and we are glad to hear you found them accommodating. Please feel free to reach out to our management team directly with any further comments or concerns. Thank you for choosing to stay with us.

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to walk the strip
Stayed 2 nights in Mar 2024
Response from Manager on 25 Apr,2024
Hello Howard,We're delighted to hear you enjoyed exploring the strip during your stay. Our convenient location is ideal for guests looking to immerse themselves in the vibrant atmosphere of the area. Should you choose to visit us again, we hope you'll find even more to appreciate about your time with us.

4/10 Poor

Javon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr,2024
Hello Javon, We appreciate you taking the time to share your experience. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can address any concerns and improve for the future.

2/10 Terrible

Erin

Travelled with family and small children
The staff was friendly. The fire alarm upon check in was beeping for a new battery. We asked for this to be addressed upon check in and went out to enjoy our day. When we returned the battery started beeping again. When we went to call the front desk the phone in the room wasn’t even attached to a cord. They said there was no maintenance to fix it and they would have to change our room. With four sleeping children we couldn’t do that. We were directed to climb on the furniture and remove the fire alarm. The clock light didn’t display the correct light on the numbers. The toilet was running the entire time. There was no hot water for showers and the pool was empty. Had we known any of this when we made the reservation we would not have stayed.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr,2024
Hello Erin,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We take all guest concerns seriously and will address these matters with our team for improvement. Your experience does not reflect our usual standards, and we apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Ivan, Greensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is extremely accessible to all Gatlinburg
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr,2024
Hello Ivan,We are delighted to hear you found our hotel's location in Gatlinburg to be convenient for your stay. Your feedback is valuable to us as we strive to provide a satisfactory experience for all our guests. We hope to welcome you back for another enjoyable visit in the future.

10/10 Excellent

Heather

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr,2024
Hello Heather,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Cassandra

Travelled with family
Disliked: Property conditions & facilities
All you smell is marijuana. The walk way had puddles of water sitting. The ice machine barely worked. Could really use an uplift.
Stayed 3 nights in Apr 2024
Response from Days Inn on 8 Apr,2024
Sorry for the inconvenience caused. We appreciate your feedback. Our team values all comments as we continuously strive to improve our services for future guests. Edit Remove

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s ok for thenprice
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr,2024
Hello Erica,We're glad to hear you found our pricing satisfactory. Should you have any further feedback, please feel free to reach out to us. Your comments are valuable to us as we strive to continually improve our services.

4/10 Poor

orlando

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No clean
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr,2024
Hello orlando, We apologize for any inconvenience you experienced and appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our services for future guests. Please feel free to contact our management directly to discuss your stay in more detail.

4/10 Poor

Rubia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very outdated, has limited parking and the rooms do not function properly. Our room had leaky faucets all night. One room had the shower running for hrs ( we were moved to another room). The rooms smell like humidity and the toilets were not working properly. Water pressure in the showers is very weal. For a hotel in downtown Gaitlinburg, I expected better amenities.
Stayed 6 nights in Mar 2024
Response from Manager on 4 Apr,2024
Hello Rubia, We apologize for the inconveniences you experienced during your stay. Feedback like yours helps us improve our services for the future. Your comments will be shared with the relevant teams for careful consideration. Our aim is to provide a comfortable stay, and we regret that we fell short of your expectations on this occasion.

2/10 Terrible

Blanca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
Hello Blanca, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for future improvements. Thank you for taking the time to review your stay with us.

8/10 Good

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and helpful
Stayed 5 nights in Mar 2024
Response from Manager on 31 Mar,2024
Hello Diane,We are delighted to hear that you found our staff pleasant and helpful during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Kristin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our toilet wouldn’t flush, our television didn’t work, room was booked for three people for 4 nights only received 3 towels and two wash cloths. Beds are very uncomfortable.
Stayed 4 nights in Mar 2024
Response from Manager on 29 Mar,2024
Hello Kristin,I'm sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will share it with our team for further review. Please feel free to reach out to our management team directly to discuss your concerns in more detail. Thank you for bringing this to our attention.

4/10 Poor

James

Stayed 4 nights in Mar 2024
Response from Manager on 15 Apr,2024
Hello James, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback so we can address any issues you may have experienced. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

TERRA

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very out dated. The paint on the bathtub was flaking off, it needed to be cleaned. The mirror was old a discolored. The smell was bad as soon as we entered the room. Had to purchase febreeze. The sink leaked. The room was dirty when we entered, we then got the front desk person and they gave me a different room. The front desk never answered the phone. Had to walk to get any type of service.
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar,2024
Hello TERRA,We apologize for the inconveniences you faced during your stay. Our team strives to maintain high cleanliness standards, and we have addressed your concerns with the relevant departments for improvement. Your feedback is valuable to us as we continually work to enhance our guests' experience. Please contact management directly for any further assistance or feedback.

6/10 Okay

Stephanie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Location was great, room was large in size bedding was clean, but there was mold in the bathroom around door way and tub.
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar,2024
Hello Stephanie,Thank you for sharing your feedback with us. We appreciate your positive comments on the room. We will address the concerns you raised regarding the bathroom to ensure a pleasant stay for our future guests.

8/10 Good

Shellby

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar,2024
Hello Shellby,We are pleased to hear that you found the room spacious during your stay with us. We strive to provide comfortable accommodations for all our guests. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 Okay

Jeremy

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr,2024
Hello Jeremy, We appreciate you choosing to stay with us. Please feel free to reach out to us to share any feedback from your recent stay so we can ensure a better experience for you in the future.

4/10 Poor

Andrea

Travelled with partner
Disliked: Staff & service
When I booked I got a king suit with city view but what I got was no view when I asked about it the guy laughed and said at least you got a jetted tub… I did not care about the tub I booked city view to People watch and enjoy. This is the second time this has happened booking.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar,2024
Hello Andrea, We're sorry to hear about your experience. We encourage guests to reach out to our management team to address any concerns for future stays. Your feedback helps us to improve our services and ensures a more enjoyable visit.

6/10 Okay

Ryan

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is a little old, but the rooms were nice
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Ryan, We're pleased to hear that you found the rooms to your liking during your stay with us. Our team works hard to ensure a comfortable and pleasant experience for all our guests. Should you have any further feedback or concerns, we encourage you to reach out to our management team directly for assistance. Thank you for sharing your thoughts with us.

6/10 Okay

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Tim, We appreciate you choosing our hotel for your stay. Please feel free to reach out to our team with any feedback you may have from your experience with us. We value your input and would love to address any concerns you may have.

8/10 Good

Madeline

Travelled with family
Need better cleaning services. The bathroom is not in good condition
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Madeline, We appreciate your feedback regarding the cleaning services. We will address this matter with our housekeeping team to ensure improvements are made. Your comments help us enhance the guest experience for the future.

6/10 Okay

Stephanie

Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Stephanie,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have so we can address any concerns you may have had during your visit. We look forward to hearing from you.

2/10 Terrible

Ty-Asia

Travelled with family and small children
Disliked: Staff & service
The property did not have the suite I paid for (weeks prior) no notification about the suite inconvenience and I called in before hand and everything was “fine” could not accommodate my family needs. The refund was a lousy $40 on my just about $200 bill. Which I actually had to fight for because they completely denied a refund the first couple times! The gave me 2 separate room when I have a baby and a minor child (I guess they assumed my kids would be fine alone) smh and lastly the room was so small my daughters playpen had to be in front of the bathroom door and sink due to the room being so small. Which is also why I purchased a suite for space. They will not pay on their mess up. Mind you it was my daughters 1st birthday. Never going back 1/10 HIGHLY DO NOT RECOMMEND!!!!
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb,2024
Hello Ty-Asia,We apologize for any inconvenience you experienced during your stay. We strive to fulfill all room requests, but there may be circumstances beyond our control that prevent us from doing so. We understand your frustration, however, we are unable to offer additional compensation beyond what has already been provided. We appreciate your feedback and apologize for falling short of your expectations. Kindly contact our management directly if you have any further concerns.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have multiple pictures of the disgusting bathroom and the unsafe conditions..i will NEVER stay at another property you own!!!
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb,2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay with us. We take your feedback seriously and will ensure that the relevant departments are made aware of your concerns. We strive to provide a safe and comfortable environment for all our guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Bill

Had a good stay. Room was very clean. Enjoyed the fireplace.
Stayed 4 nights in Jan 2024
Response from Manager on 2 Feb,2024
Hello Bill,Thank you for sharing your positive feedback! We're delighted to hear that you had a pleasant stay and that you found your room to be clean and cozy with the fireplace. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 6 Feb,2024
Hello TERESA,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a great experience with us. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Michell

Travelled with family
Liked: Staff & service, amenities
Good
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan,2024
Hello Michell,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
A great option if members of your party are interested in the National Park. Located only six minutes from the Sugarlands Visitor Center. Hotel was clean and had several close dining options. The provided breakfast was adequate. Parking was somewhat limited for the number of guests at the hotel. Room door was finicky and had to be turned just right to get it to open. Toilet handle was also finicky and had to be held a long time for the toilet to flush. Otherwise, the room was pleasant and of good value.
Response from Manager on 17 Jan,2024
Hello David,Thank you for choosing our hotel and for your feedback. We're delighted to hear that you found our location convenient for visiting the National Park and appreciated the cleanliness of our hotel. We apologize for any inconvenience caused by the limited parking and issues with the room door and toilet handle. Your comments have been noted for further review and improvement. We're glad that overall you had a pleasant stay and found good value with us.

6/10 Okay

Prasanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan,2024
Hello Prasanna, We appreciate you choosing our hotel for your stay. We apologize if there were any aspects of your experience that fell short of your expectations. If you have any specific feedback, we encourage you to reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

April J

Travelled with partner
The bottom of the jetted tub was chipped so we didn’t even use. The bathtub fixtures were in need of replacing & there was green around the drain. The towel rack had rust on it & the mirror above the sink is in the beginning stages of peeling. Very disappointed.
Stayed 4 nights in Dec 2023
Response from Manager on 8 Jan,2024
Hello April J, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate you bringing these concerns to our attention and we will address them with our team. We strive to provide a satisfactory experience for all our guests and we regret any disappointment.

8/10 Good

Silvia

Travelled with family, Travelled with family and small children
People smoke even though there are no smoking signs all over. Breakfast area is very small, no eggs for breakfast. The elevator could be renovated. My bed was not made up daily.
Stayed 4 nights in Dec 2023
Response from Manager on 25 Dec,2023
Hello Silvia, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your concerns and have noted them for consideration as we continue to improve our facilities and services. We regret that we fell short of your expectations and apologize for any inconvenience caused. We value your feedback and have shared it with our team for further review.

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec,2023
Hello Melissa, We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have had during your stay with us. We value your feedback.

6/10 Okay

Betty

Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec,2023
Hello Betty, We appreciate you choosing our hotel for your stay and taking the time to rate your experience. We encourage you to reach out to us directly with any feedback you may have, as we are always looking for ways to improve our services. We hope to have the opportunity to welcome you back in the future and ensure a more enjoyable stay.

10/10 Excellent

Gulandom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 6 Feb,2024
Hello Gulandom,We are thrilled to hear that you had an excellent stay with us! We strive to provide our guests with exceptional service and a comfortable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

2/10 Terrible

roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Room I ever had anywhere
Upon opening the door i was hit with a terrible musty, industrial or somekind of terrible odor. It made me sick , after just one day of a 3 day stay, so i left after one night. It had some kind of brown liquid in the bathtub, no clue what it was. It actually had a gas fire place, but it didn't work so i guess you are just supposed to look at it and get the impression that it works. It was on the ground floor , about 5 feet from the street, so you hear street noise all night long. I am assuming they give the Hotels.com guests the worst rooms or something, I will never go back to this place, and also those hotel remote controls for the TV are just awful, seems every hotel in Gatlinburg has them now, you have to go sequentially through each channel to get to the channel you want, because there appears to be no way to add a dash to the number you punch in as all the channels are digital , and the remote defaults to an analog channel.
Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec,2023
Hello roger,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room. Our team regularly inspects and ensures that all rooms are fresh and clean, but we understand that individual sensitivities can vary. Regarding the fireplace, we apologize for any confusion caused; it is meant for decorative purposes only. We regret that street noise affected your stay, as we strive to provide a peaceful atmosphere. We appreciate your input on the remote controls and will consider your comments for future improvements.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on 9 Dec,2023
Hello Bianca,We truly appreciate your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.

2/10 Terrible

James, Ephrata

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were greeted with a horrendous odor as soon as we opened the door. Everything smelled wet and moldy. The fireplace wasn't functional and the toilet didn't flush. We immediately left and found another hotel. The staff was excellent to deal with. He immediately reversed our charges. It appeared as though this was common for him to deal with.
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov,2023
Hello James, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take situations like this seriously. Our team works diligently to ensure a comfortable and pleasant stay for all our guests. We assure you that your concerns will be addressed with our maintenance and housekeeping departments to prevent any future issues. We appreciate your recognition of our excellent staff and their prompt assistance. Thank you for bringing this to our attention.

6/10 Okay

Jimmy

Travelled with partner
Liked: Staff & service
I will stay here everytime if I can
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov,2023
Hello Jimmy,Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Floors were dirty, jacuzzi tub didnt work, room smelled of gas and water pressure left bruises from being so hard. Only good part about the room was the location, and got to see a LOT of bear activity. The owners of this hotel need to do some major revamping and hire more or better house keepers that actually clean the rooms between stays. Very disappointing for a Wyndam owned property.
Stayed 4 nights in Nov 2023
Response from Manager on 30 Nov,2023
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. It is disappointing to hear that your expectations were not met. We always strive to provide a clean and comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. We are glad to hear that you enjoyed the location and the opportunity to witness bear activity. If there's anything else we can assist you with, please feel free to reach out to our management team.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Manager on 17 Dec,2023
Hello Andrew,We appreciate you taking the time to rate our hotel! We're delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Tamora

Travelled with family and small children
Liked: Staff & service
We booked this because it slept 5 and had an indoor pool. The pool was out of service the entire stay. The 5 of us where supposed to share 1 queen and 1 king bed. We were 1 couple, two adult sisters and 1 of their adult sons . They had no couches or roll away cots. So 1 of our party had to bunk on the floor. Not cool.
Stayed 4 nights in Nov 2023
Response from Manager on 29 Nov,2023
Hello Tamora,Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience you experienced with the indoor pool being out of service. Regarding the sleeping arrangements, our rooms are designed to comfortably accommodate the number of guests specified. We regret if this impacted your stay. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Mehmet

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and breakfast is horrible!
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov,2023
Hello Mehmet,Thank you for sharing your concerns regarding the noise levels and breakfast experience during your stay. We apologize for any inconvenience this may have caused you. We strive to provide a comfortable environment for all guests and will address your feedback accordingly. We appreciate your valuable input and will work towards improving our services.