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Reviews of YotelAIR London Gatwick

3 out of 5
YotelAIR London Gatwick
London Gatwick Airport South Terminal, Ground Floor, Arrivals Concourse, Gatwick, England

Reviews

8.4

Very good

Rating 10 - Excellent. 407 out of 867 reviews" "
Rating 8 - Good. 309 out of 867 reviews" "
Rating 6 - Okay. 87 out of 867 reviews" "
Rating 4 - Poor. 36 out of 867 reviews" "
Rating 2 - Terrible. 28 out of 867 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny but comfortable room for an overnight stay between flights!
Stayed 1 night in May 2024

6/10 Okay

Muir

Travelled with family
Liked: Cleanliness
Pink lighting in corridors and rooms? If you want the place to look like a brothel, you succeeded. The symbols on the panel for the sexy mood lighting say it all. Airless. Even a fan would help.
Stayed 1 night in Apr 2024
Response from The YOTELAIR crew on 2 May,2024
Hello Muir, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Deep

Stayed 1 night in Apr 2024
Response from The YOTELAIR crew on 17 May,2024
Hello Deep Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards, The

8/10 Good

Cormac

Okay
Stayed 1 night in Apr 2024
Response from The YOTELAIR crew on 24 Apr,2024
Hello Cormac, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Adenike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overnight stay to catch an early flight ✈️, it meets the need, small room yet all required for the night its there. It was quiet and staff were helpful and friendly.
Stayed 1 night in Apr 2024
Response from The YOTELAIR crew on 24 Apr,2024
Hello Adenike, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards, T

10/10 Excellent

Andruw

Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 8 Apr,2024
Hello Andruw, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Maria

Liked: Staff & service, amenities, property conditions & facilities
Compact but had everything needed for an overnight stay.
Stayed 1 night in Apr 2024
Response from The YOTELAIR crew on 8 Apr,2024
Hello Maria, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 8 Apr,2024
Hello Daniel, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service
Long time since I stayed here as it is generally more expensive than Premier Inn. Nothing much changed only concern very dark on steps down to my room H & S concern. Snug good sleep TV a bit jumpy.
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 8 Apr,2024
Hello Geoffrey, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Andrew

Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 9 Apr,2024
Hello Andrew, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great for a place to sleep before an early flight. Yes it’s small, but didn’t feel claustrophobic as a solo traveller. Such a good shower with hot water too!
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 18 Mar,2024
Hello Victoria, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon not working not good.
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 13 Mar,2024
Hello Anne, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

GEORGINA

Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 8 Apr,2024
Hello Georgina, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
V happy to get an upgrade to a double bed!
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 18 Mar,2024
Hello Heather, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for early morning flights
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 12 Mar,2024
Hello Antoinette , Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but definitely fitted my plans well
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 12 Mar,2024
Hello Helen, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Keith

Liked: Staff & service
Within the terminal. Staff courteous. Entrance area not well lit. Some wear and tear evident
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 12 Mar,2024
Hello Keith, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Christopher, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The YOTELAIR crew on 12 Mar,2024
Hello Christopher, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service
Great option
Stayed 1 night in Mar 2024
Response from The YOTELIAR crew on 5 Mar,2024
Hello Elaine, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding!
Stayed 1 night in Feb 2024
Response from The YOTELIAR crew on 4 Mar,2024
Hello Wayne, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Comfortable
It's a very convenient place to rest in a comfortable and clean place. Especially if you must rest well because the next day you need to take a new flight. The staff was very friendly and attentive. Excellent, I will recommend it and I will stay whenever I need it.
Stayed 1 night in Feb 2024
Response from The YOTELIAR crew on 21 Feb,2024
Hello Sandra, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from The YOTELAIR crew on 19 Feb,2024
Hello Ann, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

2/10 Terrible

Francisco

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from The YOTELAIR crew on 15 Feb,2024
Hello Francisco, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Chay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a late flight into Gatwick - just enough space for me and my luggage. Good value for money and comfy bed. The only criticism I have really is the green light that stays on all night and gets reflected from the mirror. I had to cover it up with a spare pillow and my coat otherwise the room felt too light.
Stayed 1 night in Feb 2024
Response from The YOTELAIR crew on 12 Feb,2024
Hello Chay, Thank you for a nice review. Please note that green light must be on due to health and safety reasons. Thank you for understanding. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Stuart, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities
All fine.
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 5 Feb,2024
Hello Stuart , Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 30 Jan,2024
Hello Vincent , Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Ian

Good for overnight sleep
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 29 Jan,2024
Hello Ian , Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

4/10 Poor

Stuart

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not somewhere I'll visit again. It felt very cramped and unclean. Quite noisy too making for an uncomfortable night.
Response from The YOTELAIR crew on 26 Jan,2024
Hello Stuart, Thank you for a review. Please note that we had forwarded your comment to the relevant departure. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 21 Mar,2024
Hello Michael, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

4/10 Poor

Nathan

Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 12 Feb,2024
Hello Nathan, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 19 Jan,2024
Hello Maria , Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Robin

Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 19 Jan,2024
Hello Robin, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yotel at Gatwick is excellent
Yotel was excellent. Very clean. Very convenient. Will use again.
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 15 Jan,2024
Hello Matthew, Thank you for a review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 11 Jan,2024
Hello Jonathon, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Iban

Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 10 Jan,2024
Hello Iban, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Daniel, Ramsgate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 9 Jan,2024
Hello Daniel, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Stefan

Business traveller
Liked: Staff & service
One time experience
It’s okay for one night. TV didn’t work. The whole place doesn’t look very clean. There should be an additional hand towel.
Stayed 1 night in Jan 2024
Response from The YOTELAIR crew on 9 Jan,2024
Hello Stefan, Thank you for a review. Please note that we had forwarded your comment to the relevant departure. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 9 Jan,2024
Hello Anita, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every square inch was well utilized. Great use of space. Clean, warm and quiet. I totally forgot I’m inside a busy bustling airport.
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 5 Jan,2024
Hello Cristina, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Elena

Liked: Cleanliness, staff & service
Ideal stop to catch an early flight
Stayed here as missed a connecting flight and had to be up early to fly the next morning. It’s so well located for south Terminal and has all the basics you need. It’s not that easy to sleep as people are coming and going at all times but it was a good price and a very convenient location.
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 5 Jan,2024
Hello Elena, Thank you for a review. Please note that we had forwarded your comment to the relevant departure. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

2/10 Terrible

Kah Im

Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 10 Jan,2024
Hello Kah Im, Thank you for a review.Thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The YOTELAIR crew on 22 Dec,2023
Hello Allan, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 18 Dec,2023
Hello Lana, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

6/10 Okay

Marianela

Liked: Cleanliness
Disliked: Staff & service
Le falta un toque de humanidad
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 18 Dec,2023
Hello Marianela, Thank you for a review. Please note that we had forwarded your comment to the relevant departure. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards, The

4/10 Poor

Beverly J

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
After a 12-hour flight, I went to checkin, i was informed that I could not checkin because I booked the hotel via a 3rd party (Expedia). I was forced to pay an extra $60 because I was too exhausted to wait around the airport for 6 hours. I'm not staying here again. Ever. I could have stayed at the Bloc for less. The Yotel should refund the money I paid. Don't be fooled. I was ripped off.
Stayed 1 night in Dec 2023
Response from The YOTELAIR crew on 11 Dec,2023
Hi Beverly,Thank you for your review. Please note that check in and check out time are written in the conformation email. Thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Did the job for a pre flight overnight. In the terminal which was great. Tiny Japanese style capsule place but I was only sleeping so fine. I had a top bunk type bed and had to climb! Getting a bit old for that! But noticed on way out they have some bottom bunk type beds. I’d ask for one of those next time. One of best Wetherspoons I’ve been in in the airport very close. Super clean and pleasant and great beers! A good simple option for pre flight.
Stayed 1 night in Nov 2023
Response from The YOTELAIR crew on 5 Dec,2023
Hello Christopher, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay easy for one night and staff so friendly
Stayed 1 night in Nov 2023
Response from The YOTELAIR crew on 5 Dec,2023
Hello Theresa, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight
Very good for overnight stay at airport. Helpful staff. Free coffee. Water available for purchase 24x7. Wake up in morning inside departures area of airport. 2 minute walk to check in desk.
Stayed 1 night in Nov 2023
Response from The YOTELAIR crew on 5 Dec,2023
Hello David, Thank you for a nice review. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

2/10 Terrible

adil

Disliked: Staff & service
From start to finish only met with attitude and a lack of hospitality, also if booking through Expedia I would also recommend they change the check in time as 6pm is just bizzare. Not as accommodating as I thought
Stayed 1 night in Nov 2023
Response from The YOTELAIR crew on 30 Nov,2023
Hello Adil, Thank you for a review. Please note that we had forwarded your comment to the relevant departure. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact room but very clean and good for a brief overnight stay before catching early flight. Directions not clear - near arrivals end of terminal
Stayed 1 night in Nov 2023
Response from The YOTELAIR crew on 28 Nov,2023
Hello Jennifer, Thank you for a nice review. Please note that instructions on where to find us are written in the conformation email. We very much look forward to you staying with us again in future and thank you for choosing YOTELAIR Gatwick! Kind regards,