Genevilla Hotels from S$67

"This property indicated that is has laundry facilities, however, there were NO washing machines or dryers available according to Gonzalo at the front desk. He was very rude about it denying that their listing said anything about having a washing machine at all!"

"."

"Where to begin? Given the generally strong reputation of the Eurostars brand, this hotel was a disappointment. The property felt consistently understaffed, check-in took far too long, with an extended wait just to reach the front desk. Parking was unavailable, which is understandable since we hadn’t reserved it in advance. However, several other basic service issues stood out. The room lacked simple essentials like a pen, and when I requested one at the front desk, I was told I’d need to return it afterward, which felt unnecessarily rigid. Later, I went to what appeared to be a bar, clearly stocked with liquor bottles, only to find it unstaffed. After returning to the front desk to ask for a glass of wine, I was told it “wasn’t a bar” but rather the breakfast area, despite the visible bottles of alcohol. After some hesitation, the front desk agent eventually came over and produced a bottle of wine. Overall, the experience fell short. While the room itself was acceptable, it was noticeably dated, and the lack of staffing and basic hospitality made the stay frustrating rather than enjoyable."

"Room was great, food was good, hotel was beautiful. Special thanks to Igor on the front desk. Very helpful despite my difficult issues. Really nice guy, professional and courteous. Thank you."

"Excellent hotel facilities, staff and restaurant"

"yes"

"The room was quite spacious, with a separate lounge/ kitchen area and bedroom/ bathroom."

"Amazing and everything you would expects from a 5 start resort. "

"Beautiful ground and excellent room , restaurant very good. Free EV charging "