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Comfortable hotel in a quiet, open, green area. Excellent large free car parking. Very pleasant dining room overlooking the terrace and hills beyond. Breakfasts were good (help yourself hot and cold buffet). Dinners were excellent with a limited but interesting menu of mainly Italian and local dishes - portions were large. Service in the dining room was excellent. There's no lunch option at the hotel so we used the Centro Commerciale just a block away.
The greeting and staff were great, we were tired and the young lady made sure I had a bathtub to soak in after shopping all day. Interesting location and odd to approach and depart from but I guess that’s geographic. Nice breakfast and clean room. Perfect for a quickie layover.
The staff were super nice and friendly. The hotel itself cannot be faulted, all the required facilities were available. A pool would have been nice to have.
Friendly staff. Nice bathroom and loved bidet. Quiet rooms, adequately spacious with storage and fridge. Higher price than Milan for same amenities, and not as new, but beautiful lobby and facility. Room amenities great. Difficult to drive into Genoa and get back out of town —but in Italy that seems to be common. Good location otherwise to drive to. Comfortable. Would recommend if you are driving to it. We stayed and then made a day trip to La Spezia and Cinque Terre, about 90 minutes away.
Welcome very good and friendly.
Service restaurant not okay. Not enough attention was paid to guests.
Breakfast to be served at buffet took 30 minutes. Of course due to covid, but half an hour is too long.
MENNO
Stayed 3 nights in Aug 2021
Response from frio on 20 Sept,2021
Dear guest,
thank you for your feed back. I do apologize for the problems you had.
Action will be take to find a solution.
Regards
Francesco
Good location, great breakfast with hot and cold options. Having some basic coffee/tea in the room with a kettle is a lovely touch / to be able to unwind at the end of the day with a hot beverage - we loved it. Convenient on property free parking was a bonus. Friendly staff. Thanks
WorldTraveler
Stayed 3 nights in Oct 2019
8/10 Good
Verified traveller
17 Sept,2019
Verified traveller
Stayed 2 nights in Sep 2019
Response from Mercure San Biagio on 6 Oct,2019
Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. Hoping to welcome you again, we send you our best regards.
Nice hotel with great breakfast buffet, clean room, and very friendly staff. Would stay there again if passing through Genova.
Verified traveller
Stayed 1 night in Aug 2019
Response from Mercure San Biagio on 6 Oct,2019
Thank you for staying with us and for your review. We are glad to hear that your stay was overall satisfactory and look forward to welcoming you back to Mercure San Biagio Genova.
Thank you for staying with us and for your review. We are glad to hear that your stay was overall satisfactory and look forward to welcoming you back to Mercure San Biagio Genova. Best regards
8/10 Good
Mashari
12 Aug,2019
Liked: Cleanliness, staff & service, room comfort
Good hotel I recommend it
I was stay solo. Its nice hotel. Good for parking and free. Breakfast should improve more.
Mashari
Stayed 1 night in Aug 2019
Response from Mercure San Biagio on 6 Oct,2019
Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services. We are sorry to know that breakfast did not satisfy your expectations, please, accept our most sincere apologies. Best regards
Dear guest, we thank you very much for choosing to stay in our hotel and for your feedback. We hope to welcome you back soon and next time. best regards
Didn't really care much for the surrounding area - there is a burnt out car in the public car park opposite which is a little off putting.
Verified traveller
Stayed 1 night in Jun 2019
Response from Mercure San Biagio on 7 Aug,2019
Dear Guest, thank you for taking the time to tell us about your experience. Our private parking is save and we have video cameras, we are sorry but we can do nothing for the public parking. Hoping to welcome you again at Mercure San Biagio Genova, best regards
I liked that parking was available on the premises. The rooms were clean and comfortable. I wasn't impressed with the restaurant; it lacked ambiance and personality. The restaurant staff were less than warm. Front desk and cleaning staff were helpful, warm and friendly.
Crush
Stayed 1 night in Mar 2019
Response from Mercure San Biagio on 15 May,2019
Dear Guest, we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with all our team. We hope we can welcome you back soon in our Hotel
Pleasant stay, hotel as to be expected from the chain. Breakfast could be better.
Laurent
Stayed 1 night in Apr 2019
Response from Mercure San Biagio on 27 Apr,2019
Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more comfortable. Thank you again
10/10 Excellent
Verified traveller
11 Feb,2019
Verified traveller
Stayed 1 night in Feb 2019
6/10 Okay
Xing
3 Jan,2019
Liked: Staff & service
It is a valued hotel
The hotel is easy to find and free parking with a lot of space. the room is standard of mercure, but the facility is a little old. the service is fine. if you pass Genova, it is a good choise.
Xing
Stayed 1 night in Dec 2018
Response from Mercure San Biagio on 10 Jan,2019
Dear Guest, we thank you for having shared your experience with us and for your comments. We are really pleased to understand that you had a nice stay at our property and look forward to welcoming you back in the near future. Our kindest regards
10/10 Excellent
Melissa
28 Nov,2018
Easy to find. Good pasta at restaurant. Friendly front desk staff. No complaints!
Melissa
Stayed 1 night in Nov 2018
Response from Mercure San Biagio on 16 Jan,2019
we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with all our team. We hope we can welcome you back soon in our Mercure San Biagio Hotel
The hotel staff were amazing and were very helpful when I accidentally double booked,
Ashley
Stayed 2 nights in Nov 2018
Response from Mercure San Biagio on 26 Nov,2018
dear Guest, we very much appreciate your comments regarding your stay at the Mercure Genova San Biagio.
It is always a pleasure to receive positive feedback. We will share your comments with our team. best regards
Lovely hotel for business people or travelers pass
Very nice, clean and modern hotel. Large rooms, electric kettle and mini bar. Helpful staff, free on-site parking, large grocery store and mall a block away. Located in an a light industrial area, but up a hill away from the offices. Expansive breakfast. Definitely recommend this place.
SHERRIE
Stayed 1 night in Oct 2018
Response from Mercure San Biagio on 26 Nov,2018
Dear Guest, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more comfortable. best regards
Due to very late arrival of ferry into Genoa, I was a little concerned that we would be too late to check-in. However, even though we got to the hotel at 01:30 in the morning, the staff member on duty was very helpful. The room was fantastic, clean and well equipped. Breakfast in the restaurant was extremely good with very attentive staff.
Brian
Stayed 1 night in Sep 2018
Response from Mercure San Biagio on 26 Nov,2018
Dear guest, first of all we thank you very much for choosing to stay at the Mercure Genova San Biagio. We are pleased to read that we have satisfied your expectations. Hoping to welcome you back soon, best regards
This hotel was ok for what we paid for it. Although reception area and restaurant quite modern, the rooms are dated, very basic.
Verified traveller
Stayed 1 night in Aug 2018
Response from Mercure San Biagio on 4 Sept,2018
Dear Guest, thank you for taking the time to let us know about your experience in our hotel. We do hope to have the opportunity to welcome back in the future. best regards
Nice location travelling from Milan to Portofino as parking is available. Grounds are beautiful. Rooms are a bit old but it's ok if you're not staying for too long. Breakfast was a bit bland, I wouldn't opt for it if I stay there again. But overall, and with the price, not much to complain about. Would recommend it.
Rabih
Stayed 1 night in Aug 2018
Response from Mercure San Biagio on 12 Sept,2018
dear Guest, Thank you for taking the time to let us know about your experience in our hotel. Hoping to be able to welcome you as favorite Guest next time you will be in Genova, best regards
Comfortable hotel with good service and v good breakfast. Car required to access other areas of Genoa. Good shopping centre next to hotel. Quiet location.
We are really glad that you enjoyed your stay in our hotel. We will not forget to share your comments with all our staff.
Hoping to welcome you again on the next future, best regards
Very good hotel. Ideal for overnight stop when travelling. Close to motorway but lovely quiet location. Very helpful staff and comfortable room. Only extremely noisy aircon stops a 5 star review. Would definitely recommend .
Meg
Stayed 1 night in Jun 2018
Response from san biagio on 28 Jun,2018
Dear Guest, we very much appreciate your comments regarding your stay at the Mercure Genova San Biagio.
It is always a pleasure to receive positive feedback.We hope we can welcome you back soon in our Mercure San Biagio Hotel
Thank you for taking the time to let us know about your experience in our hotel. We do hope to have the opportunity to welcome back in the future. best regards