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Reviews of Old Penang Hotel - Trang Road

2 out of 5
Old Penang Hotel - Trang Road
18-30, Jalan Trang, George Town, Penang

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Syazu, KL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building concept! plus fit for solo traveller.
Stayed 2 nights in Sep 2020
Response from Chan - Manager on 17 Sept,2020
Thanks for staying with us and feedback. We appreciate your rating!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Location and you get what you paid
Location is great. TV not working. Bathroom smells bad.
Stayed 2 nights in Feb 2020

10/10 Excellent

Mahinderpall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2020
Response from Chan - Manager on 23 Feb,2020
Thanks for staying with us. We appreciate your rating!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Chan - Manager on 16 Jan,2020
Thanks for staying with us. We appreciate your rating!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Bathroom shower broken
Stayed 1 night in Dec 2019
Response from Chan - Manager on 16 Jan,2020
Thanks for staying with us. We appreciate your rating!

6/10 Okay

Cido

Travelled with family
Liked: Staff & service
My 2nd visit due to the strategic location.
Stayed 2 nights in Nov 2019
Response from Chan - Manager on 16 Jan,2020
Thanks for staying with us. We appreciate your rating!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but worth to stay. Just beware to park outside the hotel. Next day maybe you'll be summon by MBPP. Buy parking coupon or park at parking area before hotel.
Stayed 1 night in Oct 2019
Response from Chan - Manager on 5 Oct,2019
Thank you your rating and feedback, very sorry because of parking during your stay with us we are sincere apology to you, we hope to see you again. Have a nice day!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at allllll, sooooooo dirty, and soooo nasty
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Aug 2019
Response from Chan - Manager on 11 Aug,2019
Thank you for your rating, we hope to see you again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al property is convenient and good. As mention like the name Old Penang Hotel, the environment quite old but i love it. The only problem is iron also too old with protruding wire. May be dangerous if got electric shock. Attached toilet is good & clean but the shower holder is broke. So have to hold the shower head while taking bath. No mirror in the toilet but got one outside the toilet with sink.
Stayed 2 nights in Jun 2019

6/10 Okay

Cido, Malaysia

Travelled with family
Liked: Staff & service
Good location, walking distance to food and a shopping mall. Internal furnishing are not in the best condition but can't complain for the price charged.
Stayed 3 nights in Jun 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating and feedback we hope to see you again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All property is convenient and good. As mention like the name Old Penang Hotel, the environment quite old but i love it. The only problem is iron is also too old with protruding wire. Its dangerous and may got electric shock if touch skin. Attached toilet is ok and clean but the shower holder is broke. So the need to hold the shower head while taking bath. No mirror in toilet but got one with sink outside toilet.
Stayed 2 nights in Jun 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating and feedback, we will take action accordingly about all this matter, appreciate to you give us feedback, we hope to see you again!

6/10 Okay

Lucy, Leicester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfy but filthy
We're backpacking around the world so we have stayed in sorts of places but this has to be the most neglected with regards to cleanliness. The bed sheets were stained and had what looked like cigarette burns in them, and the was alot of someone elses hair on the bed. After we got our sleep sheets out and own pillows cases on... the bed itself was comfy. Wifi & TV didn't work in the room (not the end of the world) The most disappointing part was that we paid extra to have private bathroom and it was disgusting. I had to really scrub the walls sink and toilet seat clean. (The falls were clean) super neglected. The plus side was that there were tiles loose in the ceiling that let in some natural light..
Stayed 2 nights in May 2019

6/10 Okay

Abd Rahinin

Location Nearby Komtar..
Location nearby Komtar. So easy to go anywhere because there is bus station. To penang hill/airport. Hotel condition is average. Old. Just to sleep then its okay.
Stayed 2 nights in May 2019

8/10 Good

Mohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

4/10 Poor

Liew

Disliked: Cleanliness, staff & service
Disappointed hotel stay
1.) I didn't know that the room I had booked with shared bathroom. When I want to change room with bathroom, the staff told me that she did not know to change room. After she just playing with her HP, just ignored me. 2.) There is just a power point which was occupied by the TV, I went to request the socket from the staff, she just told me that she also do not have. 3.) She also gave me the wrong TV remote control, so I have to manually change the TV channels. 4.) The room is hot and dirty, there are a lots of ants and mosquito. They also do not clean the room daily basic. 5.) The horrible case is the bath room and toilet do not have any hanger and toiletries, I have to took your own one n put the clothes and toiletries on small triangle holder. May be they expect the customer go to bathroom with the naked body !
Stayed 2 nights in Apr 2019

10/10 Excellent

Jue, Kedah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms are large, beautiful and spacious. Extra mattress charge is very expensive and unreasonable. Should be priced in RM 10.00 - RM 20.00
Stayed 1 night in Apr 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating and feedback we will adjust extra mattress price accordingly we hope will see you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating we hope to see you again!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school hotel remembering old moments.
Stayed 1 night in Apr 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating and feedback, we hope to see you again!

6/10 Okay

WillardMacMuff, Phuket, thailand

Business traveller
Disliked: Property conditions & facilities
The hotel was ok enough considering the advertised price. My biggest problem is that there was a surprise 10 ringot per night tax fee when I got there. Normally that wouldn't be more than an annoyance, but we got in late and all the money changers were closed. So not only was their extra fees that had to be paid on arrival, thus the advertised price was incorrect, but I also didn't have any of the right currency so I had to argue and beg to accept Thai baht just to get my key. They did finally, but the taxes should have been included in my original payment, not surprised at me when I got there. Otherwise, it was ok. Basically what you would expect from a cheap hotel.
Stayed 3 nights in Mar 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your feedback we sincere apology to you for your stay in hotel, we will improving our services hope to see you again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice if you don't require 5 star amenities
I needed a place to overnight in Penang ... I arrived around midnight for a 9 am meeting the next day, after which I would leave Penang. Service was very friendly and helpful. I was assured the front desk would be open, even though the hotel was really a guest house. My room was large, clean, comfortable and cool. Bathroom facilities were shared, which was all right with me. Although the hotel is located in the CBD, I found food at midnight, after walking 10 minutes. The next day, I was able to make my own coffee in the hotel pantry. Staff was helpful taking care of my luggage when I left for my meeting. Amenities are only adequate but, given the low price charged, this hotel is a great choice.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Chan - Manager on 17 Aug,2019
Thank you for your rating, we will continue to serve you well in future hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, inexpensive,and basic place close to the main bus station (Komtar) and 15minutes by foot to the center of Georgetown’s tourist disctrict. They only accept cash payment.
Stayed 1 night in Dec 2018
Response from Old Penang Hotel Management on 12 Jan,2019
We're appreciated your comment. Thanks for letting us know.

6/10 Okay

Teoh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Old Penang Hotel Management on 12 Jan,2019
Thank you for your precious review, we're appreciated. Hope to see you again.

8/10 Good

Thivaandran Nair

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, good location, bad service
My stay was from 29-30th December 2018. The hotel was comfortable and the location was really good. The only issues I’ve encountered are as below: 1) Cleanliness Room is clean but there happened to be a few worms in the bathroom. Wasn’t really an issue as I went there with my friends. May not be suitable for a family though especially if little kids are around. 2) Service This was exceptionally bad. We arrived at the hotel at 2.10pm, 10 minutes past the check in time. The receptionist told us to wait and we had to wait for a few minutes as we watched her do some administrative work. This could have been done after we were checked in as well. Next, she was very rude to us, as well as to other customers. She spoke in a very muffled voice, when I politely asked her that I couldn’t understand her, she raised her voice as if shouting at us. When other customers who haven’t booked came into the hotel and asked for room rates, she didn’t even look at them but just pointed to the flyer on the table which showed the room rates. When we have checked into the room, the air conditioning remote was not working, so I went back to the reception and told her about this. She raised her voice and told me that I didn't know how to turn on the air conditioner. I told her to show me how to do it then. She followed me into the room, tried to turn it on, then left without saying a word when she realised it wasn't working. I had to go back to the reception in order to get a new remote.
Stayed 1 night in Dec 2018
Response from Old Penang Hotel Management on 12 Jan,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Norhanisah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a pleasant stay.
Stayed 2 nights in Dec 2018
Response from Old Penang Hotel Management on 12 Jan,2019
Thank you for your precious comment. We'll keep it up.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Old Penang Hotel Management on 12 Jan,2019
Thank you for your previous comment. Hope to see you in near future.

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Old Penang Hotel (Trang Road) on 14 Dec,2018
Thank you for support, we are pleased to serve you better in the near future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องสกปรกและเหม็น แอร์ไม่เย็น พนักงานพูดจ้าไม่ดี ไม่มีการทำความสะอาดระหว่างวัน Very bad
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Apr 2019