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Reviews of The Sovereign

3 out of 5
The Sovereign
No 22 Lorong Kinta, Georgetown, George Town, Penang

Reviews

6.4
Rating 10 - Excellent. 20 out of 240 reviews" "
Rating 8 - Good. 87 out of 240 reviews" "
Rating 6 - Okay. 75 out of 240 reviews" "
Rating 4 - Poor. 39 out of 240 reviews" "
Rating 2 - Terrible. 19 out of 240 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay almost a month due to MCO, terrible Wifi and cleanliness staff is not friendly House Keeping is not always being done until you asked for it Condition of the room is terrible Ants can be spotted every where
Stayed 6 nights in Mar 2020

8/10 Good

Rasiti

Liked: Cleanliness, staff & service, room comfort
Great location for my trip
Stayed 1 night in Mar 2020

8/10 Good

Ai Ling

Travelled with family
Liked: Staff & service
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

edward, penang

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
给的钱是deluxe double ensuite 的钱，不过照片和房间完全是天和地，风扇都还没装上去，却和我们说这个是新design 够力的没有下次了
Stayed 2 nights in Apr 2019

4/10 Poor

TK

Disliked: Cleanliness, property conditions & facilities, room comfort
the towel was no change and torn. soap was not given.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
I stayed at 1st floor, room floor unsecured, old wood floor, can see through below, it also makes sound when we stepped on it, so disturbing coz i bring my baby. Blanket and bedding seems like not clean (might be) but no odor. Room not as in photo, im quite disappointed. No tv remote. Have aircond remote but malfunction. Room door hard to open, stuck to open from outside, inside much easier. Overall, what I paid is not worth what I get
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
3rd time been here. so far so good.
Stayed 1 night in Jan 2019
Response from THE SOVEREIGN HOTEL on 20 Feb,2019
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Azima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
location not bad，but others.....
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel room maybe given not up to par, As bathroom is open top share with bedroom not so good. Still in renovation part of the units in hotel
Stayed 1 night in Nov 2018

6/10 Okay

Nam

Wi-Fi service
We stay at the rear building and the WIFI is down at the rear portion until we check out. Very sad and disappointed.
Stayed 3 nights in Nov 2018

8/10 Good

Mr Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice view from outside, but the room are different from what we get. Room are dirty, no bottles water provide, no tv, no boiling water facility & no sleeping lamp, please think twice if you plan to stay here with family. Only suitable for back packer & single traveler.
Stayed 1 night in Oct 2018

4/10 Poor

Abe, Melbourne australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We checked out earlier because of the condition of the room
Stayed 3 nights in Sep 2018

8/10 Good

joejele, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

K2891SP

Disliked: Staff & service, property conditions & facilities
See if you are the lucky one... Read on >_<
Booked this hotel due to its cheap deal and heritage style... so I am prepared not to have much expectation on it. No lift. So carry your own luggage. Let me introduce some of their rooms: Room G102 Door spoilt, difficult to open and close, ppl can peep through from outside. Fridge with water leaking. Aircon not cold. Room G103 Aircon not cold. Both rooms have no doors to separate sleeping area and toilet/shower. Room G105 better and bigger. But aircon and fan are noisy. Not sure if it's dampness causing the mouldy smell. Those rooms near the reception or those at ground floor are better than those at level 2. But overall, no noise reduction between rooms, no toiletries, no hair dryer, no kettle, no tv signal. Complimentary breakfast are kuehs, toast, diluted coffee, tea bags... decent breakfast so don't compare with those hotel international breakfast buffet. Seen three receptionists (one at a time), not sure their shift will change or fixed. Ard morning to noon (don't seems like a Malaysian): Not so friendly, gets irritated easily. Evening to night (a slimmer middle aged lady): Make an effort to check on the problem. Midnight to morning (a guy): Willing to change the rooms when requested and passed message after his shift. I prefer the lady who prepared breakfast cos she is the friendliest person in this hotel. Try to chit chat with her, at least she will smile back. Location of this hotel is actually not bad... but there are definitely better hotels just a few steps away.
Stayed 2 nights in Aug 2018

6/10 Okay

Mohd Ismadi

So so Ok
Stayed 2 nights in Aug 2018

4/10 Poor

zack

Disliked: Cleanliness, staff & service
Nice locality
The room was not ready by 2.00pm. No towels were readily placed in room. The attitude of the front office staff was terrible.
Stayed 1 night in Sep 2018

4/10 Poor

leong

Limited car park provided. door lock got issue. air cord compressor sound very noice.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Room is comfortable and clean. Staffs are friendly as well.😀
Stayed 1 night in Aug 2018

6/10 Okay

Steven Lai

Disliked: Staff & service, property conditions & facilities
Below average hotel
Hotel was very basic and disorganised. You are getting what you are paying. Don't expect much from this kind of price. Basically just good enough if you only need a place to sleep.
Stayed 1 night in Jul 2018

10/10 Excellent

SARAVANNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

dino, kl

Disliked: Room comfort
worst hotel
bad service ever received in penang. noisy room facing futsal playround. no bath towels in room. using 2 single bedsheet to covered a queen size bed !!! huh .... first time such experience in my life.
Stayed 1 night in Jul 2018

4/10 Poor

Ron, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

6/10 Okay

Amir, Ampang

Liked: Staff & service, room comfort
The hotel is nice. It is quite quiet. The floor is rustic and kinda dirty a bit. The TV cannot be used. The heater, on my 2nd day is broken down. On the first day, it is okay. Overall everything is okay. The bed is so comfortable!
Stayed 1 night in Jul 2018

2/10 Terrible

sharmilaah, sydney australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worse hotels in Malaysia
The room was dirty, the room was leaking water in the middle of the night..i checked in at 2pm and there were no towels in the room, when i ask the recpetionist, i was told that the towels will only come at 9pm forcing me to not have a shower till 9pm. When 9pm came they told me sorry they cant provide me with a towel. The receptionist is incredibly rude and raised her voice when questioned about the towel. Please remove this hotel from expedia to prevent your advertising compony from loosing profits. There were also exposed wires in the room which poses a hazard for my 3 year old son. If no action is taken on this hotel by expedia. I will have to report this hotel and expedia to the higher authorities. Thank you
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Can be more improvement
The Wi-Fi is very weak and the TV is not clear enough to watch! We do not have remote control for the TV, air conditioning and fan! We can control the speed by ourself
Stayed 2 nights in Jun 2018

2/10 Terrible

faizal, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Limited car park, Tv channel bad reception, dirty bed, no kettles, not recommended.
Stayed 1 night in Jun 2018

8/10 Good

Dave, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money budget hotel
very affordable stay in this hotel with clean room.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Photo cheats
If you are willing to spend money on good room photography, you should spend more on the cleanliness / refurbishment instead.
Stayed 2 nights in May 2018

6/10 Okay

EL, Malaysia

Disliked: Staff & service, property conditions & facilities
Poor Service Front Desk Staff, Broken Door Lock
The front desk lady seems very unhappy at work, doesn't give any smiling face upon check in and check out. Appear sitting at the desk looking at her phone rather than giving me a helping hand to open the main entrance for me seeing me carrying a few luggage. This was my second stay at The Sovereign. This time im staying at G01 and the room door is somehow broken and not good to lock on. I had difficulties to open and lock the door everytime i go in/out. When i request assistance from the lady at front desk, she came after my second time "Inviting" her to check on the door and she even told me " That's nothing wrong with the door, just the way you unlock it wrong". Indeed an unpleasant stay with this kind of service.
Stayed 1 night in May 2018

6/10 Okay

judy, malaysia

good location
close to shopping mall and restaurants and coffee shop, night street hawker food stalls
Stayed 2 nights in May 2018

10/10 Excellent

Henry Oh, Penang, Malaysia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel facilities & services, will recommend to friends.
Stayed 2 nights in May 2018

4/10 Poor

Peter, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience only for the REALLY budget conscious
The room was lacking a lot of things. Let's start with the shower. Cold water pressure was practically nonexistent unless mixed with hot water I got good water pressure, except that the water will be too hot to use. Drain outlet was not covered, I shudder to think what insects can come out of it. There was no fridge. I bought some cold food for morning snacks, but had to eat them all as there was no fridge to keep them in. Bottled water which has become standard even in communist era hotels in Vietnam, wasn't provided. I had to buy them from a locked display fridge at the lobby. No table to do my work. Nowhere to put my luggage except on a chair. TV only had free-to-air channels with absolutely horrible reception. Wi-Fi was available, except that it was too slow to even check my emails. My room was located on the ground floor next to the carpark. On my last night, someone turned on his car with a modified, loud exhaust, at 3am, and kept me up for an hour. The car was so loud that I reckon the night duty staff can hear it at the lobby, but chose to do nothing about it. If you're a cheapskate, go stay at the Sovereign. But I recommend that you walk a few more steps further and stay at the hotel next to it.
Stayed 2 nights in May 2018

2/10 Terrible

Jacky, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Falling apart
Just providing a few highlights to my 3 night stay. here Air-con was not cold, water heater broken, TV not working, and table lamp busted. The pigeon droppings on the landing outside the room was the worse.
Stayed 3 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last to stay in this hotel
- room and aircond is not well maintain - staff not friendly and attend to the complaint
Stayed 3 nights in Apr 2018

8/10 Good

Rafi, Melaka

Liked: Cleanliness, room comfort
Worthy.
The only thing that concern me is the poor reception on the TV, the front room near to the reception has no privacy at all and no noise proof and the dent shower floor trap that easily can cause a cut on your leg if not careful. Other than that it's fine.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel and value for money
A hotel that has plenty of character. Quaint and eclectic in room furnishing with flooring design that dates back to the pre-war era. Bathroom cleanliness could be improved and overall the room was cozy albeit the duvet being lumpy. For the price paid, nothing much to complain about.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good hotel.
Difficult to open the door since they are using a unique lock system. Its good actually but its difficult to open.
Stayed 2 nights in Apr 2018

8/10 Good

nad, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience nice view located in city area.... good staff .... suitable for bussiness travelers......
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Nice hotel but facilities not to much because no tv
Stayed 1 night in Apr 2018

8/10 Good

Jia He, Kuala Lumpur, KL

Liked: Staff & service
Heritage Hotel at City Centre
Value for money, great for those on budget yet want the comfort of own room and private bathroom.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort