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"The front desk employee was very friendly and professional besides that there isn’t much good to say about this property. There was a trail of mud on the floor when we arrived which was there for over one day. Our sheets had a hair on them. When we asked for extra towels, they pulled them out of a big bin of laundry. We had no idea if they were clean. "

"Everything was too notch "

"The room was very clean. Cleaning people has smiles and helpful. Breakfast was ok, cereal, bagels and glazed donuts every morning "

"Great location. Staff was great. Next to us it felt like one of the staff members had friends staying there. We saw the evening desk worker hanging out with them during the evening before his shift. They were loud but quieted down when we contacted the front desk. Other than that, great place, pool is heated and year round so our daughter loved it. Bar is awesome. The game room is also great. "

"First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly. I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend. Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on. To be honest, the situation felt very uncomfortable and unprofessional. The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water). On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance. The rooms were somewhat clean, but overall, the experience was unacceptable for the price"

"Toilet was clogged, front desk handed my girlfriend a plunger that was old and useless and said have fun. I left them a thank you n the toilet. Also heat/ac was useless just a big air fan that did nothing and was almost too hot in the room to sleep "

"Don’t stay here! Especially if you have kids! I am already used to and desensitized by ridiculous resort fees, sure we paying for hotel but need to pay extra to use amenities??! This time they tried to charge $26.99 or so plus tax (don’t wanna forget that) for early check-in, since we dared to come in an hour early(around 3pm). They just started this policy a few weeks earlier, before you could check-in at 2pm with no extra fees. I guess they figured a new way to take peoples hard earned money, slots were not doing enough. Somebody probably even got a promotion out of it. By the way pool closes for kids at 6pm, so if you come check-in around 4pm, stand the line, go change, etc. you may have 1 whole hour to enjoy it!! Stay away from this place and save your money! Go to Ameristar, at least they let you check-in at 2pm! Thank you Expedia for having my back and refunding my money!"

"Pool was wonderful. Kids loved it "

"The room was not as clean as it could have been and the cable wasn’t working. "