The floor manager was very accommodating, but the evening staff and reception were pretty much clueless as to basic questions on food contents , eating out places and places safe to go in the evening. The tipping mentality is rife. And not consistent.
Cleanliness- basic cleaning was ok but the bed linen were not ironed and frankly had seen better days as were the towels.
We consider that the air conditioner should be upgraded and activated at least 2 hours before guests arrive. Even though there were windows, the curtains were closed, presenting a dingy room which needed a face lift.
The final straw was there was no lift to the various floors.
We hope to not be desperate enough to ever stay at this hotel again.
The last straw was a mouse in the kitchen on the 1st floor- disgusting!