Hi Val,Thank you for your great review.It's always our pleasure to be able to assist with your request. We look forward to welcoming you back again in Gisborne.

Thank you, Angharad for your review.

Thank you, Tania for your review. Much appreciated.

Thank you, Alistair for your review. :)We hope to see you again in the near future.

Hi George, we are disappointed that you left this review even though you did not stay with us. :( It's very unfair simply because you have booked the wrong location and tried to cancel the room very last minute.

Hello Elizabeth,Thank you for your feedback.We hope to see you again in the future.

Hello Hayley,Thank you for your great comment. We look forward to welcoming you back again in the future.

Thank you, Robyn for the review! :)

Hello Gail, thank you for your feedback. It is our pleasure having you.

Hi Marian, thank you for the review. We hope you enjoyed Gisborne.

Thank you, Jayshree for your time providing review on your recent stay with Bella Vista Gisborne.

Thank you, Justine for your review. Much appreciated.

Thank you, Roy for your fantastic review score. Much appreciated.Look forward to welcoming you back again in the future.

Hello, Ross.Thank you for your review.The room you have booked doesn't have a kitchenette, nor a sink in the room as stated on the booking website. There are other room types that have kitchenette for your consideration next time you choose to stay. As for the water temperature, we will get a plumber to look at it. Thank you for raising this to us.

Hello Brent,Thank you for your great review.We hope to see you again.

Hello Duncan,Thank you for your review. We look forward to welcoming you back next time you visit Gisborne.

Hello Angela,Thank you for your review.We hope to see you again in the future.

Hello Vanessa,Thank you for your review on your recent stay with Bella Vista Gisborne.We look forward to welcoming you back again soon.

This is a review by a "guest" who didn't stay at the motel at all. The reservation was cancelled.

Hello Cris,It is very disappointing to hear this. I've personally checked the service sheets for the unit for the two mornings your unit was supposed to be serviced, and it was listed on both service sheets, so there was NO excuse for the cleaning crew not to service the unit. Milk isn't provided on a daily basis, but the other matters should have been addressed. Unfortunately, when I saw you during your stay (twice), you didn't mention this, and so we were unaware of this situation. Please mention these things in future, as we pride ourselves on providing a good service to our guests.

Hello Richie, We're glad you enjoyed your stay, it was a pleasure to have you with us! Regards

Thank you for your review Matthew. We aim to give our guests the best experience as possible. Reviews like yours reminds us that we're on the right track. Thank you for staying with us.

Thank you for your review. Always happy to know our guests were comfortable.

Thank you for your kind words. We love providing the best experience possible.

Thank you for your review. I do apologize if you were not happy with your room. Unfortunately it is not possible for us to change your accommodation experience with Bella Vista if you leave a review online stating that you were not satisfied with something. I can however improve your experience if you come to reception with your concerns. We do try to accommodate everyone as best we can and try to move guests to different rooms if they are not satisfied. Please keep in mind we are at reception to help with anything you're not happy with. Please always feel free to raise your concerns with us. We are there to help.