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Reviews of Smiths Hotel

2 out of 5
Smiths Hotel
963 Sauchiehall Street, Glasgow, Scotland

Reviews

6.2
Rating 10 - Excellent. 81 out of 493 reviews" "
Rating 8 - Good. 124 out of 493 reviews" "
Rating 6 - Okay. 115 out of 493 reviews" "
Rating 4 - Poor. 85 out of 493 reviews" "
Rating 2 - Terrible. 88 out of 493 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric John

Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

MD Touhidul

Good place near the uni
Stayed 3 nights in Sep 2023

2/10 Terrible

Lesa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spoke to a member of staff about the issue and was informed that it would qualify for a refund I am awaiting same. Just learned from expedia that the property will not refund me for suspected bed bugs in room. They were in all three beds and crawling on the walls.Unfortunately we did not discover them until after 5am (the following morning of our 1 night stay). I showed this immediately to the staff who was at reception- they saw them on the wall and they said “we do no usually get bed bugs in this room”. They did suggested that if I contacted the people I booked with I should be able to get a refund. I would really like some advice on this matter- the hotel is saying that they would only honor the original cancellation policy and apparently my room was non - refundable. Should this apply if there is an issue with your room/ stay?
Stayed 1 night in Aug 2023

4/10 Poor

siriporn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Stacie

Stayed 1 night in Aug 2023

6/10 Okay

Graham

Disliked: Amenities, property conditions & facilities
Single room in basement. No toilet. Small. Looked Dirty. Definitely not worth £90 for Saturday 1 night.
Stayed 1 night in Aug 2023

4/10 Poor

Sanila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe
Bed bugs everywhere in all the rooms
Stayed 2 nights in Aug 2023

6/10 Okay

Alan

Stayed 2 nights in Aug 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Francisco Tiler Ltd

Business traveller
Disliked: Amenities, property conditions & facilities
Room was very small, couldn't acess the toilet because the bed was on the way, no water
Stayed 2 nights in Aug 2023

8/10 Good

Troy

Liked: Cleanliness, staff & service
No TV
The TV did not work in the room I was staying.
Stayed 1 night in Jul 2023

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Jacovos

Stayed 1 night in Mar 2023

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been staying there every time im in Glasgow for about 20 years and have found no reason to not stay there , always comfortable with a lovely breakfast in the morning. Thanks
Stayed 1 night in Mar 2023
Response from Reception on 22 Mar,2023
Thank you for your kind feedback.We hope to see you again in the future.

4/10 Poor

Angus

Liked: Cleanliness, staff & service
Disliked: Room comfort
A cold stay😓
I expected basic board due to what I paid,so that was fine. The problem I had was the room was cold,the radiator wasn't on and l could not get it to work.Also the window could do with replacing and maybe cushion the sides of the bed or make it stable
Stayed 3 nights in Jan 2023

8/10 Good

r

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Great location, minutes away from Kelvingrove park. Buses virtually outside the hotel, great for getting into the centre. Friendly staff and a good value breakfast.
Stayed 4 nights in Dec 2022

10/10 Excellent

Kristian

Stayed 1 night in Dec 2022

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

d

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

2/10 Terrible

Dmitri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

2/10 Terrible

Raymond

Stayed 1 night in Aug 2022

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2022

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First the positives: great area, an overall helpful staff and a surprisingly good breakfast. Now the negatives. The place was old, unmaintained and in bad condition. The biggest issue was that it was on the third floor (no elevator, of course) and stiflingly hot during our stay there (no air conditioner, of course). There was also a weird, inexplicable knocking sound from the roof (sometimes aggressively, sometimes less so) every evening at the same time. Because the room had only one window, which was on the slanted roof, we couldn’t see what it was. Not a good place at all. Though you are paying less than other places in the area, I would avoid it altogether. Weird hotel. Bad value for your money.
Stayed 6 nights in Aug 2022

4/10 Poor

Timothy

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were awful. They were visibly saggy. They looked like they should belong in a room rented by the hour. There was a bad smell in the hallways. Location was nearby bars and restaurants.
Stayed 1 night in Aug 2022

2/10 Terrible

James

Stayed 1 night in Jul 2022

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service
Absolutely vile. Single room is extremely small - just enough width for a bed making getting in and out of it difficult. Bedding had not been changed and staff very disinterested when this was mentioned - though did offer to change room - however by that point i had ended up changing bedding myself. Dining room was empty and in darkness at breakfast time - Staff looked surprised when i went down for breakfast so i took that as a bad omen and decided not to risk it
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

8/10 Good

Fearn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent
lively little place to stay - was the cheapest place we could find.
Stayed 1 night in Jul 2022

10/10 Excellent

Usama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent breakfast, friendly staff, comfortable room
Decent breakfast, comfortable & clean single room. Shared bathroom, not ensuite. Friendly staff. Good vending machine for drinks & snacks.
Stayed 1 night in Jul 2022

6/10 Okay

Jag

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good ..
This place is very out dated, the shower was leaking, beds are very uncomfortable, you can hear everything from the next room even people talking to each other , the boiler is so noisy we couldn’t sleep
Stayed 1 night in Jul 2022

8/10 Good

Valerie

Travelled with family
Liked: Staff & service, room comfort
Helpful friendly staff, good situation. Comfy beds. Would go back.
Stayed 2 nights in Jun 2022
Response from Smiths Hotel Management on 26 Jun,2022
Thanks Valerie. We are happy to hear you enjoyed your stay with us. We would love to welcome you back again in the near future. Kind regards

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smithes hotel Glasgow
My families stay was very pleasant. Ive stayed at smithes before and always been pleasant. Staff cant be anymore helpful. Breakfasts there if you want. Everything you need is round about or not far away. Perfect location
Stayed 1 night in Jun 2022

4/10 Poor

donald macleod

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Lewis

Stayed 1 night in May 2022

6/10 Okay

James

Disliked: Cleanliness
Stayed 7 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Deep clean required
The day to day cleaning was ok. Really needs a deep clean. The visible dust inside radiators, down the sides of beds etc is rather off putting. Needs some thorough elbow grease.
Stayed 2 nights in Apr 2022

6/10 Okay

Audrey

Travelled with family
Liked: Cleanliness
It was a very small room, very basic. The shower room was new but a cheap style shower in place that you had to hold by hand as it wouldnt stay in position Sheets not particularly good quality and the bed was lumpy. For a place to lay your head for the night, it was adequate
Stayed 2 nights in Mar 2022

2/10 Terrible

Gary

Stayed 3 nights in Mar 2022

4/10 Poor

Daniel Thomas

Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this hotel… the location for he purpose of my visit.
Stayed 3 nights in Mar 2022

8/10 Good

David

Stayed 1 night in Feb 2022

10/10 Excellent

wasif

Business traveller
Polite behaviour of staff
Amazing
Stayed 1 night in Feb 2022

10/10 Excellent

Johnstone

Liked: Property conditions & facilities, room comfort
Superb
Great stay and comfortable quiet and warm
Stayed 1 night in Feb 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , great staff and very comfortable rooms
Stayed 2 nights in Feb 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

SMIT

Stayed 5 nights in Dec 2021

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No need
Comfortable but took my id and held it till morning
Stayed 1 night in Dec 2021

10/10 Excellent

Ye

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021