The first staff didn't speak English, and couldn't find our reservation.
The colleague spoke fine English, but radiated a visible dissatisfaction, that we disturbed them at 22.00 hrs.
There was no parking for us, but the staff suggested parking at a supermarket "in the area" .
This means that we had to empty our car of 15 pieces of luggage, and park off the hotel area.
The website advertises the hotels 24/7 pizza in the bar.
Upon asking the (same) staff about the pizza, she responded by looking at her wrist watch. Twice.
I responded friendly, that the website said it was a 24hr service, to which she again looked at her watch and said " Ok 30 minutes"
When I said ok, well we need the food, so we will take it and wait the 30 minutes, she responded "45 minutes actually"
We asked her to cancel it.
Ate some chips and sodas we had in the car.
Oh, and it was super warm, and the air condition didn't work - the hotel is super duper new and fine, so I assume it was shut off rather than defective.
To be fair, the staff we met at check out, was super nice, and didn't at all seem as if somebody had stolen her teddy bear.
We chose this hotel simply because it was at the very limit of how far we could drive home from south Europe.
I feel that we got a fantastic price, and for the standard of the hotel in terms of how new it was, I was very happy.
However, as I chose it for location and not price, I would happily have paid twice the price, and in return get less grumpy staff.