Private kitchenette

Reviews of Best Western Beacon Inn

2.5 out of 5
Best Western Beacon Inn
1525 S Beacon Boulevard, Grand Haven, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 445 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like someone had been smoking when we checked in but it was able to be aired out, and staff was very willing to try to help when we told them about it. The location is just a few minutes from beaches and parks which was a lot of fun! There were a lot of U turns completed on this trip, including when coming to the hotel from the south side (which isn't my favorite).
Stayed 3 nights in May 2024
Response from A. on 14 May,2024
Thank you for staying and for letting us know how we did for your stay. We wish that incidents like that did not happen and appreciate your understanding. We do have a prime location here in Grand Haven. We are close to so many attractions such as the beach and downtown. Thank you for being our guest!

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Was good and close to the water
Stayed 1 night in May 2024
Response from A. on 14 May,2024
Thank you for your review. We love being so close to the beach and downtown area. Lots to see and do!

6/10 Okay

ganesh

Travelled with family and small children
Liked: Cleanliness, staff & service
we had to stay in the secondary building overlooking the woods. This is older property but maintained well just not flashy. Has all basic amenities and is quite clean. Breakfast was sub-par
Stayed 1 night in May 2024
Response from A. on 13 May,2024
Thank you for taking the time to leave you feedback about our property. Our staff takes great pride in offering a clean well maintained environment.

8/10 Good

Abhijeet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Good breakfast
Stayed 1 night in May 2024
Response from A. on 12 May,2024
Thank you so much!

10/10 Excellent

Terri Jo

Travelled with family
Liked: Amenities
The manager was very polite and accommodating. The breakfast had many options. I would definitely stay again.
Stayed 2 nights in May 2024
Response from A. on 10 May,2024
Thank you so very much. We appreciate you. Please come see us again!

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from A. on 10 May,2024
Thank you!

10/10 Excellent

Jason

Business traveller
👍
Stayed 5 nights in Apr 2024
Response from A. on 6 May,2024
Thank you so much!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. on 1 May,2024
Thank you!

8/10 Good

Shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Staff was excellent. Beds were very comfortable. I did not realize we would be in a building not attached to the hotel. So when the kids wanted to swim, we had to walk (in the cold & rain) to and from the main building to get to the pool. Same with breakfast.
Stayed 1 night in Apr 2024
Response from A. on 29 Apr,2024
Thank you! We do have multiple buildings on property. I apologize that you we not made aware of your room location prior to coming in. We try our best to make sure all of our descriptions are accurate. I am so pleased you enjoyed our staff and beds!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. on 1 May,2024
Thank you!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and these courtyard rooms were nice
Stayed 1 night in Apr 2024
Response from A. on 27 Apr,2024
Thank you so much. We are so pleased you enjoyed our staff and your room. Please come see us again soon!

8/10 Good

Scott

Liked: Staff & service, amenities, property conditions & facilities
This property was conveniently located. The staff was friendly and accommodIng, and the room was very clean - if not just a bit dated. Bed was very comfortable. Shower pressure was decent. Breakfast was perfectly adequate for the price point. The property could use a bit of updating - particularly the room lighting. The bathroom lighting was noticeably dim and the rest of the room lights were shockingly srark white (read cold) LEDs reminiscent of fluorescent bulbs. Just changing the lights to warmer LEDs would save just as much energy and do wonders for the overall atmosphere. Aside from this minor aesthetic issue, the hotel was a good value and EXTREMELY clean. You can tell the owners take pride in the upkeep of the property - something I dont often see anymore at many three star hotels. Would definitely stay again without hesitation.
Stayed 1 night in Apr 2024
Response from A. on 26 Apr,2024
Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you found our property conveniently located and our staff friendly and accommodating. It's wonderful to know that you enjoyed a comfortable stay in our clean room. We take great pride in maintaining high standards of cleanliness and upkeep, and we're thrilled that our dedication to excellence shines through. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stayed there as a gift to them, and they loved their room and area.
Stayed 1 night in Apr 2024
Response from A. on 25 Apr,2024
We're thrilled to hear your parents loved their stay! It was our pleasure to host them, and we're delighted they enjoyed their room and the surroundings. Thank you for choosing us for such a special gift, and we hope to welcome them back soon for another wonderful experience!

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, room was comfy, thank you!
Stayed 1 night in Apr 2024
Response from A. on 15 Apr,2024
Thank you so much for leaving us this review. We are happy you enjoyed your room. Come see us again sometime!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property clean and orderly, professional staff
Stayed 1 night in Apr 2024
Response from A. on 13 Apr,2024
Thank you for both your wonderful rating and your review. We are happy you enjoyed your stay with us. Come see us again sometime?

10/10 Excellent

Susan

Good location, and well kept up.
Stayed 1 night in Mar 2024
Response from A. on 20 Mar,2024
Thank you so much Susan. We are so happy you enjoyed your time with us. Please come visit again!

10/10 Excellent

Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A. on 20 Mar,2024
Thank you for the 5 out of 5 rating. Ratings like this are what we strive for. Thank you for staying!

10/10 Excellent

Kristina

Stayed 2 nights in Mar 2024
Response from A. on 29 Mar,2024
Thank you for the fantastic rating. We are so pleased you enjoyed your time here with us.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A. on 19 Feb,2024
I apologize you did not enjoy your stay with us. Thank you for letting us know.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from A. on 19 Feb,2024
Thank you for your rating. We are happy you enjoyed your time here. Hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms and clean
Stayed 1 night in Feb 2024
Response from A. on 7 Feb,2024
Thank you so much for your rating!

6/10 Okay

Brandi

Stayed 1 night in Jan 2024
Response from A. on 2 Feb,2024
Thank you for your rating

8/10 Good

Gretchen

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jan 2024
Response from A. on 2 Feb,2024
Thank you for taking the time to rate our property!

6/10 Okay

sheena

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from A. on 25 Jan,2024
Thank you for taking the time to leave us this rating.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin, comfortable and clean room
Stayed 1 night in Jan 2024
Response from A. on 25 Jan,2024
Thank you so much for your kind comments and wonderful rating. We appreciate you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A. on 20 Jan,2024
Thank you for taking the time to leave us this fantastic rating. Stay warm!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from A. on 7 Feb,2024
Thank you so much for your rating!

10/10 Excellent

Carlos

Business traveller
Stayed 4 nights in Jan 2024
Response from A. on 20 Jan,2024
Thank you so much for this rating. Come see us again anytime!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A. on 15 Jan,2024
Thank you for taking the time to leave such a wonderful rating. We are happy you enjoyed your time here.

10/10 Excellent

Chaunise

Stayed 1 night in Jan 2024
Response from A. on 2 Feb,2024
Thank you so much for your rating!

6/10 Okay

Megan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from A on 20 Jan,2024
I apologize you did not fully enjoy your stay with us. Thank you for taking the time to let us know!.

10/10 Excellent

Stacy

Stayed 1 night in Dec 2023
Response from K on 4 Jan,2024
Thank you for choosing to stay at our hotel! We're delighted to hear that you had a wonderful experience and appreciate the fantastic rating. We look forward to seeing you in the future.

10/10 Excellent

lames

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very well kept up. The staff is very friendly and accommodating. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from A. on 4 Jan,2024
Thank you so much! Our staff works so hard to ensure a pleasant and welcoming stay for our guests. I am so pleased we succeeded with you. Come visit again anytime!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, we inquired about transportation downtown, the desk staff shared that nothing was available. We later did our own research and indeed there was transportation available.
Stayed 1 night in Dec 2023
Response from A. on 4 Jan,2024
We at the hotel are unaware of transportations services in our area beyond the local bus service. If you have time please reach out and share that research with us. We would love to pass it on to future guests!

10/10 Excellent

Pallab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay in the hotel was great. The breakfast was also good.
Stayed 2 nights in Dec 2023
Response from A. on 4 Jan,2024
Thank you! We are so happy to see that you enjoyed your time here. Come see us again the next time you are in the area!

8/10 Good

Melinda

Stayed 1 night in Dec 2023
Response from A. on 4 Jan,2024
Thank you for taking the time to leave us a rating on your stay!

2/10 Terrible

Angela

Travelled with family
We had to move rooms 3 time. No heat and the TVs didn’t work.
Stayed 1 night in Dec 2023
Response from A. on 18 Dec,2023
We sincerely apologize for the challenges you faced during your recent stay, as indicated by your 2/10 rating. We deeply regret any inconvenience caused by the need to switch rooms and the issues with the television. This falls short of our usual standards, and we are actively addressing these concerns to ensure a smoother and more enjoyable experience for our guests. Your feedback is crucial, and we appreciate your patience. If there are additional details you'd like to share or specific areas that require attention, please feel free to reach out. We value your input and hope for the opportunity to make amends during your future visits.

6/10 Okay

Mark

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from A. on 18 Dec,2023
We sincerely apologize for the concerns raised by the images you shared depicting dust and stains during your recent stay. This is not indicative of our usual high standards, and we deeply regret any inconvenience caused. We take this matter seriously and are actively investigating to address and rectify these issues promptly. Your feedback is invaluable, and we appreciate the opportunity to improve. If there are additional details you'd like to share or specific areas you feel we should focus on, please feel free to reach out. We are committed to providing a clean and comfortable environment for all our guests.

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023
Response from A. on 18 Dec,2023
Thank you so much for your outstanding 5/5 rating! We are thrilled to hear that you had a fantastic experience at our hotel. Your positive feedback means the world to us, and we're grateful for your support. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from A. on 19 Feb,2024
Thank you for your rating. We are happy you enjoyed your time here. Hope to see you again.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Day, solo winter trip for Work
All in all, a very positive couple of days at Best Western Beacon Inn. Staff was very friendly, my room was clean, and extremely quiet. Breakfast was delicious and maintained well. My only critique was the hot water in my Room. (Room 302), it would take a minimum of running the bath water for 5 minutes to get any type of warmth. Eventually, the water would warm up enough to shower, but wish it would have gotten a little bit warmer, and wish it didn't take so long to warm up. Perhaps it had something to do with where my room was located (top floor and at the end of the hall). Again, all and all a very positive experience staying here.
Stayed 2 nights in Nov 2023
Response from A. on 6 Dec,2023
Thank you for all of your fantastic comments and wonderful review. I tend to agree with your assessment of the hot water issue you experience. It only pops up during colder weather. Please come visit us again soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from A. on 18 Dec,2023
We appreciate your feedback and apologize that your experience fell short of expectations, earning us a 6/10 rating. Your insights are invaluable, and we're committed to addressing any shortcomings. Please share specific details, so we can make improvements. We hope for another chance to provide a better stay in the future.

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from A. on 29 Nov,2023
Thank you!

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from A. on 18 Dec,2023
We are truly grateful for your exceptional 5/5 rating! Knowing that you had a fantastic experience at our hotel makes us happy. Your positive feedback is incredibly valuable, and we sincerely appreciate your support. We can't wait to have the pleasure of welcoming you back for another outstanding stay.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, felt safe.
Stayed 1 night in Nov 2023
Response from A. on 29 Nov,2023
Thank you!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms and close to what I needed.
Stayed 2 nights in Nov 2023
Response from A. on 29 Nov,2023
Thank you for your rating and your review. We appreciate them!

8/10 Good

Chuck

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean rooms Pool area too loud Nice breakfast
Stayed 1 night in Nov 2023
Response from A. on 20 Nov,2023
Thank you. We did have a rather loud crowd this weekend in the pool, which can definitely make it a bit echoey and loud in there. Thank you for staying!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice and comfortable. I had a room on the US 31 side of the main building and I did not hear any road noise or traffic. The shower was great.
Stayed 2 nights in Nov 2023
Response from A. on 20 Nov,2023
Thank you for fantastic review. I am glad you enjoyed your stay with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in GH
Great pool for kids
Stayed 1 night in Nov 2023
Response from A. on 20 Nov,2023
Thank you!!

8/10 Good

Doug

Stayed 1 night in Nov 2023
Response from A. on 18 Nov,2023
Thank you for your rating!