Grassi Lakes

Positives: clean setting, comfortable bed; good shower/bathroom; generally very cheerful and welcoming staff. Negative: inadequate sound-proofing; uneven responsiveness by under trained staff when dealing with issues. In specific, I contacted the front desk in the evening after arriving on Saturday afternoon to inform them of extremely rowdy neighbours who were persistently treating the hallway as a loud bar. Anticipating further issues overnight, I specifically asked the front desk person to remind this group without any ambiguity about property rules pertaining to after hours noise rules as they seemed about to attend a prom or a wedding that night. I was reassured repeatedly that this matter would be addressed immediately and directly. Unfortunately, I was woken up on four different occasions by the same group overnight — ahead of a full conference day. After calling the front desk at 1:30 a.m., a security guard was sent up to the floor, who went straight back down after asking the noisy neighbors in the hallway “are you guys ok?” and being told “yeah!” I finally had to open my door at 4:00 a.m. to confront this group myself assertively. Needless to say, I had to attend the first day of my conference on Sunday right after an extremely poor night of sleep. I will not be booking at this property in the future given both the undertrained staff and inadequate soundproofing, and suggest avoiding the place if anyone is attending a conference or other productive stay.

Gym a restaurants were great but I have come to love a pool and/or sauna and steam room and really value that amenity in particular. For a downtown hotel those opportunities to relax are awesome.