4/10 Poor
Michael
Business traveller
10 Jun,2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positive notes:
The building is stunning. Absolutely beautiful. It also has links to Charles Dickens and actually features in one of his novels.
Staff are really friendly and helpful.
I ordered a black forest cheesecake dessert in the restaurant. Honestly, one of the nicest things I've ever tried. Amazing.
Negative notes:
Purely related to accommodation.
I stayed in room 4 so can't comment on the other rooms.
Bed was extremely uncomfortable. The mattress was like the cheapest option available from a discount bed store.
Pillows hard and uncomfortable.
The room was very cold so I asked if there was a problem with the heating. Someone came up and told me that it was set to come on at 15 degrees. I said that I normally set mine to 19 or 20. Got an "oh,well". Heating was not put on.
Suggestion: set master temperature at 21 degrees and let the customer decide what temperature they would like their own room to be....
TV was a 15" monitor on the wall at an odd angle. Cables feeding it through cheap plastic conduit unsecured to wall and at an angle. Just shoddy.
Paint damage everywhere.
Creaking and uneven floorboards.
Worn, dirty carpets. Poor tiling. Poor plumbing and fixtures.
Just overall shoddy and unkempt.
I think this place really has great potential but it's certainly not there yet.
Maybe the owner should spend a night in each room and identify the problems from a guests perspective. A small bit of work will make a massive difference and this place could, and
Michael
Stayed 1 night in Jun 2024