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Reviews of OYO Swanvale Lodge Hotel

3 out of 5
OYO Swanvale Lodge Hotel
Standard Road, Great Yarmouth, England

Reviews

2.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 4 out of 4 reviews" "

2.6/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Use OYO
Arrived to Swanvale house to discover it was now a homeless shelter. We had to then walk half a mile to another of OYO's guest houses where the manager informed us we were stayingbin yet another of the groups guest houses. After another 10 min hike the Twin room i had booked turned out to be a double. After showing the manager my hotels booking confirming a twin room he said this was all he had! We had to pay an extra £50 for a single room in another guest house. My friend remained in the double and whilst trying to plug his phone in to charge discovered a cockroach in cobweb....As pictured.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel closed on arrival
This hotel was closed when we arrived and you couldn’t re locate me
Stayed 2 nights in Aug 2020
Response from Bella on 18 Aug,2020
We are sorry to hear about your experience, being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com
Stayed 2 nights in Jul 2020
Response from Chris on 11 Aug,2020
Hi, Dave! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Chris

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
When we got there it was closed just as well because it looked like a right dump
Stayed 1 night in Aug 2020
Response from Ammy on 11 Aug,2020
Sorry for the unpleasant experience you had with us, John! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex