Seasonal outdoor pool, an infinity pool, pool loungers

Reviews of Aurora Villa Luxury Retreat

4.5 out of 5
Aurora Villa Luxury Retreat
Agios Nikolaos, Zakynthos, Ionian Islands

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019
Response from villa aurora on 19 Aug,2019
Τhis client booked for 2 persons. They finally came 4, but that wasn't the point. The important thing was that he fooled us and while he said that the next day he needed no cleaning in order to be quiet, he called more than 20 people to shoot a video clip - using the villa illegally and unknowingly - on some rappers. They moved the furniture, stuffed it with rubbish and dirt, broke bottles and illegally opened an enclosed room and used it while not entitled to do it, as well as diving into the pool, falling from the 4.50m-high terrace into the shallow pool. In the end I threatened to call the police to calm them down a bit.They even refused to pay for the cars they had rented, saying we had to pay them. Τo be honest I was wrong on their departure time. They had asked to leave at 6.00 in the afternoon and I thought it was at 6.00 in the morning. Because I had a new arrival I apologised and I booked a suite at a 5 * hotel near the airport. I even paid them the taxi to go to the airport for their departure. The important thing for me was to leave ...I have photos to demonstrate all I say and even more than that....