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Reviews of Hyatt Place Greenville/Haywood

3 out of 5
Hyatt Place Greenville/Haywood
40 W Orchard Park Dr, Greenville, SC

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Destini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I was in town for a wedding. I must say this hotel was the perfect choice. The staff was super friendly and so accommodating! We traveled with young children and our dog. The room was very spacious and clean. The hotel was block(s) away from nearby shops, Haywood mall, and gas stations! Let’s not forget they serve free breakfast!
Stayed 2 nights in Apr 2024
Response from Keith Jones ( Assistant General Manager ) on 30 Apr,2024
Hello Thank you for taking time out to do our survey and let us know how we are doing I hope to see you again. Keith Jones Assistance General Manager

8/10 Good

Shari

Business traveller
Liked: Staff & service, amenities
The front desk staff are very sweet and helpful. My bathroom could probably have done with a good scrubbing. The hotel has one elevator.
Stayed 1 night in Apr 2024
Response from Keith Jones ( Assistant General Manager ) on 30 Apr,2024
Hello I'm so sorry that we only had one elevator. We order the part it is on back order I have called everyday to get a ETA when the part will be in. I do understand that one elevator is a inconvenience.

4/10 Poor

Mandy, Newton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel with amazing staff! However, everything seems to be closed down. The pool was closed, the bar and restaurant were closed due to renovations, microwave wasn't working, only one staff upfront, no one replenish our room with toiletries, and only one elevator was working for 5 floors of guests ... the good thing was, the room was very spacious with a pull out sofa, sink, refrigerator, desk, etc. Breakfast was eh. Nothing fancy.
Stayed 2 nights in Apr 2024
Response from Keith Jones ( Assistant General Manager ) on 19 Apr,2024
Hello I do apologize for you not having a wonder

6/10 Okay

Brittany

Travelled with family and small children
Disliked: Property conditions & facilities
It was only okay. Price too high for conditions.
Stayed 1 night in Apr 2024
Response from Keith Jones ( Assistant General Manager ) on 14 Apr,2024
Hello I would like to apologize for any inconvenience this may have caused I thank you for your comments I will address the issues you had. I hope the next time you come and stay with us it will be a better experience for you

2/10 Terrible

jaa

Disliked: Staff & service
I still haven't received my security deposit back
Stayed 1 night in Mar 2024
Response from Keith Jones ( Assistant General Manager ) on 8 Apr,2024
Hello it takes 5 to 10 business to see your refunded

10/10 Excellent

Shaina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down the hotel experience I have had so far. The room was beautiful, spacious, and very affordable. I felt like I got way more than my money’s worth with this location. The room was immaculately clean, the beds were very comfortable, and it was really quiet. We will definitely be staying here again and if all Hyatt hotels are like this one then I will be putting Hyatt as my top option for stays in other locations as well. Staff were very friendly and the breakfast served in the morning was an actual breakfast! The food was hot, fresh, and very flavorful. Lastly, this was by far the fastest check in and checkout processes I have ever had. We were checked in and in our room in about 5 minutes. Very satisfied and 10/10 recommend this hotel!
Stayed 1 night in Mar 2024
Response from Keith Jones Assistance General manager on 1 Apr,2024
hello thank you for straying with us here at the Hyatt Place We the staff appreciate you and wonderful comments We hope to see you again soonKeith Jones Assistance General ManagerHyatt Place 40W Orchard Place Dr Greenville SC 29615

8/10 Good

Meredith

Stayed 1 night in Mar 2024
Response from Keith Jones ( Assistant General Manager ) on 20 Apr,2024
Hello I think you for scoring my hotel and I'm so sorry that you had issues with your stay I would love to hear from and what issues or concerns you may have had

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keith Jones ( Assistant General Manager ) on 31 Mar,2024
Hello I would like to thank you for staying with us

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arlene on 29 Mar,2024
Thank you for the positive feedback from your recent stay at the Hyatt Place Greenville Haywood. We look forward to welcoming you back next time that you're in the area.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Keith Jones ( Assistant General Manager ) on 8 Apr,2024
Hello I thank you for your comments Keith Jones Assistant General Manager

10/10 Excellent

Faustine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a double with sofa bed. It was clean and spacious. Check in was a little slow but the lady was so sweet and trying her best. I would stay here again.
Stayed 1 night in Mar 2024
Response from Keith Jones ( Assistant General Manager ) on 26 Mar,2024
Hello I'm so sorry that your stay with us was not best. I

10/10 Excellent

BRANDON

Travelled with family
Room was clean with a great view of Greenville. The staff was friendly and very helpful. The breakfast had a good variety and the fruit was delicious. I will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello Mr. Brandon, I would like to thank you for staying. Here at the Hyatt Place in Greenville SC The staff and the Managment team appreciate your comments. We hope to see you again and tell your friends and your family about us.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I got my daughter Stevie Nicks concert tickets for Christmas. This was the hotel that I got for her. She was excited and impressed, so take that as the best review because she is high maintenance.
Stayed 1 night in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello Jesse, I would like to thank you and your daughter for staying with us at the Greenville Hyatt Place, I'm so glad that we impress her. I appreciate the wonderful feedback. We the management staff you and your daughter come back to stay with us. Please tell a friend or a family.

10/10 Excellent

Aaron

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nicely remodeled. One of the elevators is under repair and the other one is dirty, but some of this is to be expected from a property under remodeling construction.
Stayed 1 night in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello Aaron thank you for staying with us at the Hyatt Place in Greenville SC I see you rated us a 5. I would love to know what we can improve on. I can be reach via email Keith.jones@Hyatt.com I appreciate your feed back . I hope you will come back and stay with us

8/10 Good

Akashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed the room very nice looking it felt very cozy relaxing and a nice view. Negative thing was only the elevator was very slow.
Stayed 2 nights in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello Akashia I would like to think you for staying with us at the Hyatt Place in Greenville SC. We the management staff appreciate the comments and we do apologize about the elevator We are working on it. We hope to see you again.

8/10 Good

charma

Travelled with family
Liked: Staff & service
Our room was very nice and spacious. Elevator needed attention. Staff very helpful and friendly. Breakfast ok not great.
Stayed 2 nights in Feb 2024
Response from AMC on 23 Mar,2024
We greatly appreciate your feedback regarding your recent stay at our property and we are glad that you enjoyed the spacious room. I'm sorry to hear that breakfast was not great for you. We will look at ways to improve that for the future and hope that you will allow us another opportunity.

4/10 Poor

Angelthon

Travelled with partner
Disliked: Property conditions & facilities
The elevators definitely need to be replaced the pictures of the property are not a true and accurate description
Stayed 1 night in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello I would like to thank you for staying with us. I do apologize for the inconvenience.

8/10 Good

Tikesha, Smyrna

Liked: Cleanliness, staff & service
Great hotel currently going through renovations. Only one elevator was working. Nice comfortable room. Love that there was a clean sofa in the room.
Stayed 2 nights in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello thanks for staying with us. We apologize for the inconvenience you may have had.

6/10 Okay

John

Liked: Cleanliness, staff & service
The property was under construction and only one elevator was functioning. It was not in the best condition had loose panels and creaked a lot.
Stayed 1 night in Feb 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello I would like to thank you for staying.

6/10 Okay

Kyle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Elevator was slow and panel was loose. Hardwood floors outside elevator and in my room escalated noise in my room. No phone, complimentary water, or “do not disturb sign” Didn’t have room cleaned after my first night stay still without a sign to put on my door.
Stayed 2 nights in Jan 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello Thank you for staying with us

10/10 Excellent

Akeisha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AMC on 23 Mar,2024
We appreciate your feedback regarding your recent stay and apologize for it not being exceptional. If you have any additional feedback, it would be greatly appreciated so that we can continue to improve our property.

10/10 Excellent

Chavea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice! Clean and staff very hospitable!!
Stayed 2 nights in Jan 2024
Response from Keith Jones (Assistan General Manager) on 23 Mar,2024
Hello Chavea I would like to thank you for staying with us at the Hyatt Place.

2/10 Terrible

monzell, Union

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to be moved to another room which was a smaller room because we had roaches in the room
Stayed 1 night in Jan 2024
Response from AMC on 23 Mar,2024
I deeply apologize for the pest and spaciousness of the room issues that you faced during your stay. We take matters like this very seriously and assure you that it has been addressed.

4/10 Poor

Ryan

Stayed 1 night in Jan 2024
Response from Keith Jones ( Assistant General Manager ) on 23 Mar,2024
Hello thank you for staying with us. We appreciate your feedback.

10/10 Excellent

BRYANT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lyndsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lydia, the front desk attendant, was wonderful. She had a warm friendly demeanor. She was so welcoming and kind. I truly appreciated her after a long drive.
Stayed 1 night in Dec 2023

8/10 Good

Jeffery Allan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very comfortable, clean, and spacious. Ongoing hotel renovations limited the services available and limited parking areas at this time.
Stayed 7 nights in Nov 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
Staff was so kind.
Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Stayed 2 nights in Nov 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Brittany

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel is under renovations. There were a mound of mattresses outside our window. I booked the room with a king. We got 2 queens. Floors were dirty. Never again
Stayed 1 night in Nov 2023

6/10 Okay

Gerardo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

LOAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Lindsay

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff was absolutely wonderful. They were so very pleasant and nice and helpful. However, when we checked in there is a huge cockroach on the floor that was thankfully dead but that really bothered me. There are also multiple stink bugs crawling in the window area and it didn’t seem like the floor had been vacuumed.
Stayed 2 nights in Oct 2023

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

abderrahim

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I won’t stay there again at least for now.
Stayed 2 nights in Oct 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
I found this hotel to be out of date. They did have a crew working on the outside of the building. The room was ok... not enough lights, the coffee maker was not working. The worst part of this room - how could the bathroom sink be part of where the others are sleeping???
Stayed 1 night in Oct 2023

4/10 Poor

Mark, Mount Pleasant

Disliked: Cleanliness, amenities, property conditions & facilities
This property was undergoing construction and had no light in the parking lot after dark.
Stayed 2 nights in Oct 2023

4/10 Poor

kevin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was dirty. Do not stay here
Stayed 1 night in Oct 2023

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed overall
A lot of construction goin on which I feel they should let u know at booking elevators was broken or very slow I asked to be moved to the 1st floor because of that well the air didn’t work in the 1st floor room mean while I gotta wait until they finish there line to get my stuff together after a long day of work the guy or girl at the front desk asked a co worker to help cuz it looks bad with me standing there my room wasn’t cleaned u can tell it was a rush job I will not be back
Stayed 2 nights in Sep 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I couldn’t stay there I asked for refund Never checked in was a safety nightmare boom lifts lest up in air over parking areas canopy was being demolished I asked the GM of the property for a full refund because I never stayed due to seriously horrible conditions it was so bad I’m considering canceling my Hotels.com program
Stayed 1 night in Sep 2023

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST NASTY! Felt like a dog kennel for humans!!!!!! TERRIBLE EXPERIENCE! I love hyatts ! But not this one ! Worst experience of my life !
Stayed 1 night in Sep 2023

2/10 Terrible

Temi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was under construction which made it look like an eyesaw both lnside and outside. We were booked in an old room and it was full of carpet and furniture stains and was very smelly. Requested a different room and was given a renovated room which was a bit better but still disappointing as some of the furniture still looked old and worn out. Only 1 working elevator which was quite shaky and scary. Room sevice did not clean our room. Made a report to the hotel manager at checkout. She emailed me to let me later in the day to let me know she reached out to you guys and you will be issuing a 1 night refund plus applied taxes. Please issue refund ad soon as possible. That will be a well deserved compensation for all the inconveniences. Thank you.
Stayed 2 nights in Sep 2023

6/10 Okay

Judith, Woodbridge

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving at the hotel, we had to search for parking. There were probably 25-30 spaces available for guests to park and the rest of the, already small, lot was full of construction vehicles and debris. There was no outside lighting and the area was heavily treed, which is lovely, but the trees are in bad shape and don’t allow for any ambient lighting either. When I suggested to the front desk person that these were disconcerting things that should be addressed, she said simply that management keeps saying that improvements are coming and that she too feels unsafe parking and entering the hotel. When I said that I would be complaining and writing a bad yelp review, she said that mine wouldn’t be the first. The elevators are terribly slow. The carpet in our room was ripped. The mattress on the sleeper was stained and there was no bedding. The bathrooms are small and uncomfortable with no ventilation for the steam from the shower. The shower had, what appeared to be, mold/ mildew. We went to the pool the following day and my nephew found two roofing nails on the pool deck and a piece of curled sheet metal IN the pool. There were no towels by the pool and there were yellow jackets in the bushes by the fencing. The positive aspects were the staff. Adele was very pleasant and always smiling and talked with my young nephews quiet amiably. Several other staff members were friendly and provided decent service. The breakfast was good and the water pressure amazing
Stayed 2 nights in Sep 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition. Not a good stay
Very dirty rooms. Stains all over the floors. Please note that the second floor is a pet floor with urine stains all over the carpets. The 6th floor is new but no furniture in the rooms other than beds. This place is a dump. Hyatt, this is not your standard! We checked out 4 hours after checking in. Took the lost on money but went to a better hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

LePatrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arlene was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Candice

Stayed 1 night in Aug 2023