Exterior

Reviews of Holiday Inn Express & Suites Greenville Airport, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 698 reviews" "
Rating 8 - Good. 211 out of 698 reviews" "
Rating 6 - Okay. 85 out of 698 reviews" "
Rating 4 - Poor. 60 out of 698 reviews" "
Rating 2 - Terrible. 42 out of 698 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cherise

Liked: Cleanliness, staff & service
I’m highly upset that i booked this property for the soul purpose of a Ada accessible pool and the chair lift was not working, wasnt informed of this when we booked an Ada accessible pool and was even told the pool would be accessible. i had to have a complete stranger help me out of the pool. That was extremely embarrassing but i am forever greatful to him. Will not be visiting again due to this embarrassing situation.
Stayed 2 nights in Apr 2024
Response from Lp on 30 Apr,2024
Dear Cherise,We are truly sorry to hear about your experience at our property. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience or embarrassment you experienced due to the non-functioning ADA accessible pool chair lift. We understand the importance of providing accurate information to our guests, and we apologize for any miscommunication regarding the accessibility of the pool. Rest assured, we take your feedback seriously, and we will address this issue promptly to ensure that it does not happen again in the future.Please accept our sincerest apologies for the distress this situation has caused you. We appreciate your understanding and want to assure you that we are committed to making necessary improvements to ensure a more positive experience for all our guests. If there's anything else we can do to address your concerns or make things right, please don't hesitate to reach out to us directly.We truly hope you will reconsider and give us another chance to provide you with the excellent service and experience you deserve. Your satisfaction is our top priority, and we would be grateful for the opportunity to regain your trust.Warm regards,

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr,2024
Thank you for your positive feedback, Josephine! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 21 Apr,2024
Dear sally,Thank you for your 4-star review of your recent stay at the Holiday Inn Express Greenville Airport. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific aspects of your stay that stood out to you or areas where we can further enhance your experience for future visits, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tavon S on 18 Apr,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had less than a great stay st any Holiday Inn Express! The HIE in Greer (Dry Pocket Road) is no exception. In fact the staff are some of the friendliest I have met. Morella went out of her way to say Hello at breakfast and provided great information about the area. Mario, who drove me to the airport, and I had a great and comical ride to GSP - both are exemplary staff and stand out in today's customer service environment!
Stayed 1 night in Mar 2024
Response from Management on 27 Mar,2024
Dear Joseph,Thank you for your glowing review of your recent stay at the Holiday Inn Express Greenville Airport. We're delighted to hear that you had such a positive experience and that our team exceeded your expectations.We're thrilled that you found our staff to be some of the friendliest you've encountered, and we're especially proud of Morella and Mario for their exemplary service. Providing exceptional hospitality is what we strive for, and we're pleased to know that they made a lasting impression on you.Your kind words mean the world to us, and we will be sure to pass along your compliments to Morella and Mario. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Waad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have only one comment. I think the omelet was not done well. Otherwise, the breakfast was good.
Stayed 3 nights in Mar 2024
Response from Management on 26 Mar,2024
Dear Waad,Thank you for your valuable feedback following your recent stay at the Holiday Inn Express Greenville Airport. We're pleased to hear that you enjoyed our breakfast overall, but we apologize for the disappointment with the omelet not meeting your expectations.We appreciate your comment and will share it with our breakfast team to ensure that we continue to improve and provide a better experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit.Warm regards,

10/10 Excellent

Roy, Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relation on 22 Mar,2024
Dear Roy,Thank you for taking the time to rate your recent stay at the Holiday Inn Express Greenville Airport with 5 stars! We're thrilled to hear that you had an excellent experience with us.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Robert, Santee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient.
Stayed 5 nights in Feb 2024
Response from Guest Services on 25 Apr,2024
Dear Robert,We're delighted to hear that you found our hotel to be quiet and convenient during your stay. Providing a peaceful environment and convenient amenities for our guests is a top priority for us, and we're glad to know that we met your expectations in these areas. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon!

8/10 Good

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun at the pool. The breakfast was decent.
Stayed 2 nights in Mar 2024
Response from Guest Relation on 11 Mar,2024
Dear Joshua,Thank you for sharing your experience with us following your recent stay at the Holiday Inn Express Greenville Airport. We're delighted to hear that you had a fun time at our pool and enjoyed our breakfast offerings.Creating enjoyable experiences for our guests is our top priority, and we're thrilled that you were able to make the most of our pool facilities. We're also glad to hear that you found our breakfast to be decent, and we appreciate your feedback.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy from highway traffic but not too bad. Free breakfast was sufficient as well. Staff was extremely friendly and helpful.
Stayed 1 night in Mar 2024
Response from Management on 10 Mar,2024
Dear Kathy,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express Greenville Airport. We're glad to hear that overall you had a positive experience.We apologize for any inconvenience caused by highway noise, but we're pleased to know that it didn't significantly impact your stay. Your comfort is important to us, and we appreciate your understanding.We're delighted that you found our complimentary breakfast to be sufficient and that our staff was able to provide you with friendly and helpful service. Providing exceptional hospitality is our top priority, and we're thrilled that our team made a positive impression on you.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy quick checkin and lobby smelled great!
Stayed 1 night in Mar 2024
Response from Management on 9 Mar,2024
Dear Lisa,Thank you for your glowing review of your recent stay at the Holiday Inn Express Greenville Airport. We are thrilled to hear that you had an easy and quick check-in experience and that you enjoyed the pleasant aroma in our lobby.Providing efficient and hassle-free check-in experiences is a priority for us, and we're delighted that we could make your arrival as smooth as possible. Additionally, we're glad that our lobby's ambiance added to your overall satisfaction during your stay.We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest service on 9 Mar,2024
Dear Phillip,Thank you for taking the time to rate your stay at the Holiday Inn Express Greenville Airport. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there's anything specific you enjoyed during your stay or if there are any areas where we can improve to make your next visit even better, please feel free to share your thoughts with us. Your feedback is important to us as we strive to provide excellent service to all our guests.We hope to have the opportunity to welcome you back for another great stay in the future.Warm regards,

10/10 Excellent

FANNY, union

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lp on 8 Mar,2024
Hello Fanny,Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024
Response from Tavon S on 7 Mar,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

2/10 Terrible

Brittany

Stayed 1 night in Feb 2024
Response from Guest Relations on 22 Mar,2024
Dear Brittany,Thank you for sharing your feedback regarding your recent stay at the Holiday Inn Express Greenville Airport. We're truly sorry to hear that your experience did not meet your expectations, resulting in a 1-star rating.We take all guest feedback seriously and would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and make improvements where necessary. Your satisfaction is our utmost priority, and we deeply regret any shortcomings during your stay.Please feel free to reach out to us directly to discuss your experience in more detail. We value your feedback and hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness
Ran a piece of metal in toe from carpet, took the grandchildren in pool and found out there was feces in pool, toilet and refrigerator messed up. The staff was very helpful.
Stayed 2 nights in Feb 2024
Response from Tavon S on 19 Feb,2024
Thank you for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Jinal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tavon S on 19 Feb,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and the people that helped me at the desk were friendly and very helpful
Stayed 1 night in Feb 2024
Response from Tavon S on 15 Feb,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to make very early morning flight out of GSP. Has shuttle too if you need it. Loved the decor and bright new bathroom. Room could use a bit more lighting.
Stayed 1 night in Jan 2024
Response from Tavon S on 8 Feb,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

8/10 Good

Bladier

Stayed 1 night in Jan 2024
Response from Tavon S on 15 Jan,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tavon S on 11 Jan,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

arnisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Tavon S on 11 Jan,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Dina Manship

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to airport
Stayed 1 night in Jan 2024
Response from Tavon S on 11 Jan,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

6/10 Okay

Karen

Close To the airport but that’s it
Stayed 1 night in Dec 2023
Response from Tavon S on 11 Jan,2024
Thank you for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Kamal

Stayed 3 nights in Dec 2023
Response from Tavon S on 7 Jan,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
We have always been pleased with Holiday Inn Express when we stay with them.
Stayed 1 night in Dec 2023
Response from Tavon S on 27 Dec,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Rigoberto

Stayed 1 night in Dec 2023
Response from Tavon S on 27 Dec,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tavon S on 27 Dec,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

EVERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Tavon S on 8 Feb,2024
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Tavon S on 27 Dec,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Spot
Great place to stay, convenient to many store and eating locations
Stayed 2 nights in Dec 2023
Response from Tavon S on 6 Dec,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t very close to other hotels
Stayed 3 nights in Nov 2023
Response from Guest Services on 1 Dec,2023
Dear David,Thank you for choosing to stay at the Holiday Inn Express Greenville Airport and for taking the time to leave us a 5-star review. We're delighted to hear about your positive experience during your recent stay.We appreciate your feedback regarding the proximity of our hotel to others. While we may not be located in close proximity to other hotels, we aim to offer a peaceful and comfortable atmosphere for our guests. We're pleased that despite this, you found our accommodations and service to be worthy of a 5-star rating.Your satisfaction is our priority, and we're glad our efforts to provide exceptional service and comfortable accommodations contributed to an enjoyable stay. Should your travels bring you back to Greenville, we would be honored to host you again.Warm regards,IshGeneral ManagerHoliday Inn Express Greenville Airport

10/10 Excellent

Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, sofa bed, love the pillows, friendly staff, clean, safe area, & nice amenities.
Stayed 2 nights in Nov 2023
Response from Lp on 20 Nov,2023
Dear Michele,Thank you for sharing such a glowing review of your recent stay at Holiday Inn Express Greenville Airport. We're thrilled to hear about the aspects of your stay that made it so enjoyable.A good night's sleep is essential, and we're delighted that you found our beds comfortable, including the sofa bed. It's fantastic to know that you loved our pillows; we believe that small comforts can make a big difference in ensuring a restful stay.Our team takes pride in creating a friendly and welcoming atmosphere, and your recognition of their efforts means a lot to us. We are committed to maintaining a clean and safe environment for all our guests, and we're pleased that you felt comfortable and secure during your time with us.It's great to hear that you appreciated our amenities. We strive to offer a range of facilities that cater to our guests' needs and enhance their overall experience.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area again.Warm regards,

2/10 Terrible

Melissa

Disliked: Staff & service
Many things advertised are not available. We were told to call directly to get rooms next to each other. I called on 2 separate occasion to ask and was told it would be done on arrival. When we arrived we were told it was not possible. We were told to call an ask for early check. We called when we made the reservation they told us to call back the day before. We call the day before and we’re told to call on the day of the reservation. The day of the reservation we were told flat out that no one was allowed to check in early. We asked for a late check out and we’re told no on that also. The hotel was full of youth soccer players and we were given the first room on the first floor across from the elevator. The lobby was was full of people visiting and was loud and dirty. Kids running everywhere unsupervised. Starting around 7:00 the elevator dinged constantly and we gave up trying to sleep. Breakfast area was full of soccer players and their families. All hot food was gone, but the kitchen staff was very kind and apologetic, explaining there was more food being prepared. We will not stay here again, in fact pretty much done with Holiday Inn. The last Holiday Inn we stayed at was also full of rowdy kids sports teams and we endured the fire alarm going off for45 minutes at 3:00 AM.
Stayed 1 night in Nov 2023
Response from Lp on 20 Nov,2023
Dear Melissa,I want to extend my sincerest apologies for the multiple inconveniences and frustrations you encountered during your recent stay at our hotel. Your experience certainly does not reflect the high standard of service we aim to provide, and I completely understand your disappointment.The difficulties you faced regarding room assignments and early/late check-in are truly regrettable. We should have handled these requests more efficiently and effectively. I am truly sorry for the miscommunication and the inconvenience it caused during your stay.The situation with the noise, especially from unsupervised youth soccer players and the busy lobby, is unacceptable. We strive to maintain a peaceful and comfortable environment for all our guests, and I'm sorry that this was not the case during your visit.Furthermore, the breakfast experience fell short of our usual standards, and I apologize for the inconvenience caused by the lack of hot food and the overcrowded area. We always aim to provide a pleasant dining experience, and I regret that we did not meet your expectations in this regard.Your feedback is invaluable, and I assure you that we take these concerns seriously. I will personally address these issues with the team to ensure we improve our services and prevent similar incidents from happening in the future.I understand your frustration and disappointment, and I hope you can accept our apologies. Should you reconsider staying with us in the future, I would like to personally ensure a much-improved experience.If there's anything else I can do to assist or if you'd like to discuss your experience further, please feel free to contact me directly at 864-213-9331. Your satisfaction is our priority, and I hope to have the opportunity to regain your trust in our brand.Warm regards,

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tavon S on 8 Nov,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Alma Laura

The hotel is very nice
Stayed 1 night in Nov 2023
Response from Guest services on 5 Nov,2023
Dear Alma,Thank you for your kind words! We're thrilled to hear that you found our hotel very nice. We aim to provide exceptional experiences for our guests, and we hope to welcome you back in the future. If you have any specific feedback or suggestions, please don't hesitate to share them with us. Your input is valuable to us.

4/10 Poor

Ann

Disliked: Staff & service, amenities, property conditions & facilities
This was a disappointment. Old and run down but clean. Almost no staff, impossible to get to and even harder to leave because they were so understaffed the shuttle wasn’t running.
Stayed 1 night in Oct 2023
Response from Ish on 29 Oct,2023
Hello Ann,We appreciate your feedback and apologize for any disappointment during your stay. While our property is clean, we acknowledge the need for renovations. We are actively addressing staffing concerns and shuttle service to enhance the overall guest experience. Your input helps us improve, and we hope to welcome you back in the future.

8/10 Good

George

Stayed 1 night in Oct 2023
Response from Guest Services on 18 Nov,2023
Thank you for choosing Holiday Inn Express Greenville airport. We are thrilled to see 4 star for your stay. Your feedback is valuable, and we appreciate your insight. We are always striving to enhance our guest experience and hope to welcome you back for a 5 star stay soon!

4/10 Poor

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel with good proximity to the airport. Discourteous late night gathering in the front of the hotel with loud talking, right in front of the room not managed by hotel personnel hugely distracted from sleep before an early flight. Lack of leadership and management. The manager should be reprimanded or fired.
Stayed 1 night in Oct 2023
Response from Management on 10 Oct,2023
Dear Randy,Thank you for taking the time to share your feedback about your recent stay with us at Holiday Inn Express Greenville Airport. We sincerely apologize for the disruption caused by the late-night gathering in front of the hotel, as this is not the experience we aim to provide to our guests.We take your comments seriously, and we will be addressing this issue with our management team to ensure that such disturbances are properly managed in the future. We deeply regret the inconvenience it caused and appreciate your understanding.Your comfort and satisfaction are important to us, and we hope you will consider staying with us again in the future to experience a more enjoyable and peaceful stay.Thank you for choosing Holiday Inn Express Greenville Airport.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tavon S. on 22 Sept,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

6/10 Okay

Benjamin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Didn’t feel safe. When I we got to our rooms the doors were open. When we left our rooms the key cards didn’t work when we tried to get back in our rooms.
Stayed 1 night in Sep 2023
Response from Management on 19 Sept,2023
Dear Benjamin,I would like to extend my sincere apologies for the inconveniences you experienced during your recent stay at Holiday Inn Express Greenville Airport. Your feedback is invaluable to us, and I want to assure you that your concerns have been taken very seriously.I am deeply sorry to hear about the issue with the room doors being open upon your arrival and the key card difficulties you encountered. This is certainly not the level of service we strive to provide, and I understand how unsettling these situations can be.Rest assured, we are actively investigating these incidents to identify and rectify any lapses in our security and guest service protocols. Our top priority is the safety and comfort of our guests, and we will be taking immediate steps to prevent such issues from recurring.We genuinely appreciate you bringing this to our attention, as it helps us improve our operations. I would like to invite you back for another stay to demonstrate the high standards we typically uphold. Please contact us directly, and we will ensure your next visit is exceptional.Once again, I apologize for the inconveniences you encountered and thank you for your valuable feedback. We hope to have the opportunity to regain your trust and provide you with a worry-free stay in the future.Warm regards,

10/10 Excellent

Geremias

Nice
Stayed 1 night in Sep 2023
Response from Lp on 18 Sept,2023
Hello Geremias,Thank you for choosing Holiday Inn Express Greenville Airport for your recent stay. We truly appreciate your feedback, and we're delighted to hear that you had a pleasant experience with us.Our team strives to provide the highest level of service and comfort to our guests, and it's wonderful to know that you found your stay enjoyable. If you have any specific comments or suggestions to help us improve further, please feel free to share them with us. We value your input.We hope to have the pleasure of hosting you again in the future. Whether you're traveling for business or leisure, we'll be here to ensure your stay is just as "nice" as your recent one.

8/10 Good

Kristy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Management on 9 Sept,2023
Dear Kristy,Thank you for taking the time to leave us a 4-star review for your recent stay at Holiday Inn Express Greenville Airport. We're thrilled to hear that you had a positive experience with us.We appreciate your feedback and would love to know how we can make your next visit even better and earn that elusive 5th star. Please feel free to reach out to our team with any suggestions or requests.We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Charles

Stayed 1 night in Sep 2023
Response from Tavon S on 29 Sept,2023
Thank you for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Carmen, Winter Haven

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here, kids loved the pool, room was clean, big shower, and super close to alot of things!!!!
Stayed 2 nights in Sep 2023
Response from Management on 5 Sept,2023
Dear Carmen,Thank you so much for taking the time to share your wonderful experience at Holiday Inn Greenville Airport. We are thrilled to hear that you and your family had such an enjoyable stay with us.It's delightful to know that your kids had a great time in our pool, and that you found your room clean and comfortable. Our team takes pride in maintaining high standards of cleanliness and comfort for our guests.We're also pleased to hear that our convenient location made your stay even more enjoyable. Greenville has so much to offer, and we're glad you were able to explore the nearby attractions.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,

10/10 Excellent

Travis

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
Perfect
Stayed 1 night in Aug 2023
Response from Tavon S on 5 Sept,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Amish & EJ were great! The rooms were very clean & modern.
Stayed 1 night in Aug 2023
Response from Tavon S on 29 Aug,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future! I will be sure to let Anish and EJ know their hard work did not go unnoticed!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Aug 2023
Response from Tavon S. on 24 Aug,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for three night and had a great experience. The staff were all friendly and helpful. I’d like to give special shoutouts to Anish and Crystal for the trips to GSP; both of them were courteous and pleasant. The hotel was very clean; the cleaning crew was doing a great job. Overall, 10 out of 10!
Stayed 3 nights in Aug 2023
Response from Tavon S on 24 Aug,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future! I will b sure to let Anish and Krystal know you appreciated their hard work!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly service
Stayed 1 night in Aug 2023
Response from Tavon S on 21 Aug,2023
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!