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Reviews of Hotel Platino Expo

3.5 out of 5
Hotel Platino Expo
Av. Platino 2471 esquina Caracol, Col Verde Valle, Guadalajara, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 413 reviews" "
Rating 8 - Good. 134 out of 413 reviews" "
Rating 6 - Okay. 30 out of 413 reviews" "
Rating 4 - Poor. 14 out of 413 reviews" "
Rating 2 - Terrible. 12 out of 413 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 1 night in Jul 2023
Response from Hotel Platino Expo on 24 Aug,2023
Agradecemos sus comentarios y trabajamos para mejorar.

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel are very nice!
Stayed 5 nights in Feb 2023
Response from Hotel Platino Expo on 2 Mar,2023
Agradecemos sus comentarios y esperamos pronto volver a hospedarlo.

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hotel Platino Expo on 14 Feb,2023
Gracias por su calificación, seguimos en constante mejoras.

8/10 Good

Saul

Stayed 7 nights in Dec 2022
Response from Hotel Platino Expo on 5 Jan,2023
Gracias por su calificacion esto nos ayuda en mejoras en general.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022
Response from Hotel Platino Expo on 5 Jan,2023
Agradeciendo su calificación y nos estaremos esforzando para que su próxima estancia sea placentera.

10/10 Excellent

María Guadalupe García

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while in Guadalajara
Stayed 3 nights in Sep 2022
Response from Hotel Platino Expo on 12 Oct,2022
Thanks for your comments.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Hotel Platino Expo on 12 Oct,2022
Gracias por sus comentarios nos ayudan a mejorar.

4/10 Poor

REYNALDO

Stayed 4 nights in Jun 2022

10/10 Excellent

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

Ofelia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don't back to this Hotel.
Stayed 12 nights in Feb 2022
Response from Gerencia on 8 Mar,2022
Muchas gracias por tu visita Ofelia y por los comentarios que amablemente nos hacen llegar. Seguimos mejorando en nuestro servicio. Esperamos nos visites nuevamente para mejorar tu próxima estancia. Y tu experiencia sea la mejor.

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it and great places
Stayed 1 night in Dec 2021
Response from Gerencia on 8 Mar,2022
Muchas gracias por tu visita Guillermo y por los comentarios que amablemente nos hacen llegar. Seguimos a sus ordenes.

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. I only stayed 1 night but I plan to stay again. Very safe location!
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuidado les abren la puerta
Bien hasta que alguien nos abrió la puerta y me dio el infarto llamamos al lobby y nos dijeron no se preocupen no pasa nada así pasa.. eso estuvo muy muy muy mal
Stayed 1 night in Jul 2021
Response from Hotel Platino Expo on 19 Jul,2021
Gracias por sus comentarios, nos ayudan a mejorar. Y se tendrá por supuesto mas atención en esta situación.

10/10 Excellent

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property doesn’t have parking, which makes uncomfortable. The room is okay, but we found a cockroach alive next to the bed the night before we checked out.
Stayed 3 nights in Jul 2021
Response from Hotel Platino Expo on 19 Jul,2021
Thank you for your comments. We can do the best for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a pleasant surprise. Small hotel in a quiet residential area. Staff was professional and I had a good quiet night there.
Stayed 1 night in Jun 2021
Response from Hotel Platino Expo on 19 Jul,2021
Thank you for your comments. We`ll see you again.

10/10 Excellent

Guillermo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Hotel Platino Expo on 26 Apr,2021
Gracias por sus comentarios.

10/10 Excellent

Jose a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2020

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2020
Response from Recepción on 12 Sept,2020
Gracias por hospedarse con nosotros!

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
Hotels in a great location private exclusive hotel
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware and so careful with the hotel management, they pretend that they don't understand English just to steal your money! Usually I walked in to the hotel to check the room up before I make a booking, and I've liked room 15,so I made my booking, and they've claimed that the type of room in Expedia email is different and I have to pay an extra 440 pesos, which I refused and didn't check myself in,and then I walked away. Expedia tried hard to get my money back from them, and they said they going to charge me for one night out of the two. Get the picture!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel facilities are extraordinary, clean and nice staff. The restaurant food is spectacular, but there's no place to park. However, I will return.
Stayed 2 nights in Feb 2020
Response from Recepción- on 11 Mar,2020
Gracias por sus comentarios!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The last day of stay in the Hotel No water to take shower o use the bathroom
Stayed 7 nights in Feb 2020
Response from Hotel Platino Expo on 18 Feb,2020
Thanks for your comments! The problem has been solved.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our room wasnt ready at our arrival. No hot water. A door missing in the shower. No TV service.
Stayed 1 night in Jan 2020
Response from Hotel Platino Expo on 28 Jan,2020
Lamentamos lo sucedido y le agradezco los comentarios ya que son importantes para mejora del hotel.

10/10 Excellent

Zamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Great Location
The hotel was amazing. It is small and very cozy. I believe they said it has 17 total rooms its like staying at someones house. It was very clean. I loved the location as it was not on the main street but walking distance from a big outdoor mall. Will definitely be coming back.
Stayed 2 nights in Dec 2019
Response from Hotel Platino Expo on 10 Jan,2020
So kind for your comments. Thank you very much.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, new and comfortable.
New, clean rooms. Loved the shower. Staff is friendly and accomodating. I do reccomend it.
Stayed 2 nights in Dec 2019
Response from Hotel Platino Expo on 10 Jan,2020
Thank you for your comments.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Platino Expo on 18 Feb,2020
¡Gracias por sus comentarios!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
There was bugs in the room, looks like very tiny ants, when I told the guy at the reception about the problem and requested a room change, he actually blamed the problem on us! saying that we probably brought food into thw room???, we arrived around 10pm and I notified them next day in the morning, reception people weren't friendly at all. Also they falsely advertised parking on property, there is not. They have a carpot for 4 small cars, the rest is on side streets. The only good thing was the restaurant, there employees were friendly, specially the chef I believe his name was Jose Luis??..and breakfast was good.
Stayed 3 nights in Dec 2019
Response from Hotel Platino Expo on 10 Jan,2020
Thanks for your comments, will check this situation.

10/10 Excellent

Rick, Idaho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and friendly! There is not much parking, but had no issues finding a spot on the street which is right next to the hotel.
Stayed 3 nights in Nov 2019
Response from Hotel Platino Expo on 10 Jan,2020
Thank You. Will see you next time.

2/10 Terrible

Gloria, Victorville, CA

Travelled with family
Disliked: Staff & service
They charged me extra person $400 pesos equals about 2-25 dollars too much, they check rooms before returning deposit making sure you did’nt steal anything, too noisy in the morning
Stayed 1 night in Nov 2019
Response from Hotel Platino Expo on 3 Dec,2019
According to our regulation, the extra person is charged when the allowed limit is exceeded.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility lacks of parking lot, and limited space around the hotel on the street. The breakfast announced is not on weekends.
Stayed 1 night in Oct 2019

8/10 Good

Silvia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Angelica was the best! Very accommodating and so helpful. Thank you to her!
Stayed 2 nights in Oct 2019
Response from Hotel Platino Expo on 9 Oct,2019
Muchas gracias por sus comentarios, esperamos volver a hospedarlas pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good personal services, nice hotel location, nice room service
Stayed 3 nights in Sep 2019
Response from Hotel Platino Expo on 7 Oct,2019
Thank you for your comments its a pleasure.

10/10 Excellent

Carlos, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very confortable rooms. Friendly staff and very good rates.
Stayed 2 nights in Aug 2019
Response from Hotel Platino Expo on 6 Sept,2019
Gracias por su comentario son muy importantes para nosotros.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hotel Platino Expo on 5 Jul,2019
Gracias por sus comentarios

8/10 Good

alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They need a better restaurant, the one they have has no air conditioning and does not open very early or close very late, it is outside the hotel and has very modest tables, service...
Stayed 1 night in Jun 2019
Response from Hotel Platino Expo on 19 Jun,2019
Thank you for your comments we will appreciate it.

8/10 Good

Job, Long Beach CA

Liked: Cleanliness, amenities, property conditions & facilities
No safes in the room, everything else was just fine
Stayed 3 nights in May 2019
Response from Hotel Platino Expo on 3 Jul,2019
Thanks for your comments.

10/10 Excellent

Katherina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very safe neighborhood. They have a nice pool.
Stayed 4 nights in May 2019
Response from Hotel Platino Expo on 19 Jun,2019
Thank you for your comments.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Boutique hotel. Spacious and clean room - has a swimming pool and a terrace too relax.
Stayed 1 night in May 2019
Response from Hotel Platino Expo on 19 Jun,2019
Thank you for you comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.....comfortable.....clean......nice restaurant
Stayed 4 nights in Apr 2019
Response from Hotel Platino Expo on 19 Jun,2019
Thank you for your comments are important to us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty green pool.😐
Nice clean rooms and comfortable.the only thing that was disappointing was the green dark not lighted dirty pool 🙁
Stayed 6 nights in Apr 2019

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, staff courteous and food from restaurant was incredibly good
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small restaurant on the opposite side of the hotel driveway,shopping mall within 5min walk, not much driveway parking BUT you can park on the street-if opting for a car rental, friendly staff. Also if you try sneaking anyone in your room they will call you and ask to pay up $ lol (sister came to our room to get ready for the night out but she had her own room downstairs)..all in all great place-anything negative would be nit picking
Stayed 4 nights in Jan 2019

10/10 Excellent

Nelson, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything rooms were very clean and staff was awesome. Me gusto todo las habitaciones bien limpias y el personal muy amable
Stayed 1 night in Nov 2018

8/10 Good

Guillermo, Calexico, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to be, clean and very good prices at restaurant
Stayed 4 nights in Nov 2018

10/10 Excellent

Gilberto, Los Angeles California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small Hotel with a Small Grill Restaurant to accommodate guests, Outside People may Drop in for Lunch, mainly. Secluded in a Middle class Neighborhood. In all appearances Pretty safe. Limited Parking 4 cars only but there is Street parking usually. Al least when I was there! Tipping is Minimal. Supper clean Rooms. They really Are trying hard to make you Comfortable so you will return. Friendly Staff. Contact Person ANGELICA They also sat a Bus tour to Tequila for us. There People in the Bus from about Seven of the Rooms. for a Total Bus load. The tour Guide was Super Good ARMANDO. There was Tequila From the Time we Made the First Stop At TRES TIOS DISTILLERY To the Time we Got out of the Bus. Everyone in the Bus part took in all the Drinking and Laughing and Shouting and carrying on of a Really Swell Time from People In the Seventies to Young People for the UnitedStates, Mexico, All Estados and Colombia . A day Difficult to Forget.
Stayed 4 nights in Nov 2018

8/10 Good

todd, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet little hotel near the main strip. It's tucked away nicely to avoid traffic, and is highlighted with a jungle garden feel / swimming pool.
Stayed 3 nights in Oct 2018
Response from Hotel Platino Expo on 24 Oct,2018
Thanks for your comments.

6/10 Okay

Verified traveller

Liked: Cleanliness
Sólo de una noche
La atención fue un tanto pobre. Y no recibí la habitación que reserve
Stayed 1 night in Oct 2018
Response from Hotel Platino Expo. on 17 Oct,2018
Gracias por sus comentarios y lamentamos lo sucedido, mas sin embargo todos son importantes para nosotros ya que nos sirven para mejorar dia