Guali Holidays

Very futuristic hotel

Our stay was truly exceptional from start to finish. The hospitality of the entire team made the experience memorable, with special thanks to housekeeper Mr Xiao Qiao, whose attention to detail and genuine care elevated the comfort of our stay. The room was spotless, beautifully maintained, and felt welcoming every day. The amenities were excellent and thoughtfully provided, ensuring convenience and relaxation throughout. The food was another standout—fresh, delicious, and consistently impressive. Overall, an outstanding experience with remarkable service. We would happily return and highly recommend this accommodation to anyone looking for quality, comfort, and warm hospitality.

I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.