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Reviews of Wyndham Garden Guatemala City

4 out of 5
Wyndham Garden Guatemala City
1a Avenida 12-46 Zona 10, Guatemala City, Guatemala

Reviews

8.4

Very good

Rating 10 - Excellent. 579 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARCO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Thanks for having me.
Stayed 1 night in May 2024

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 3 nights in May 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in a safe and quiet area
Stayed 1 night in May 2024

4/10 Poor

Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 10 nights in May 2024

8/10 Good

noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
I didn't like the fact that my bathroom door was locked when I checked in. And, after drawing it to their attention, didn't unlock it until I complained again.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean
Stayed 1 night in May 2024

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Karitza

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Claudia, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel because it’s so closed to the airport, restaurants, shopping centers, and parks!
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, for breakfast Mario and. Vini were very attentive and courteous
Stayed 4 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Safe, clean, friendly staff and awesome location.
Stayed 2 nights in Apr 2024

8/10 Good

Leonel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping just leave one long towel and me and my wife ask one of those housekeepers for a towel and he said no so I don’t like that attitude.
Stayed 1 night in Apr 2024

4/10 Poor

Marco

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

10/10 Excellent

Hebert

Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2024

6/10 Okay

JORGE

Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well-located and can be used as a base in Guatemala City
Stayed 4 nights in Apr 2024

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness
Great location. Nice rooms very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bueno, personal muy amable, muy limpio, desayuno excelente, alrededor del hotel hay muchos restaurantes y muy cerca un mall
Stayed 6 nights in Apr 2024
Response from Alejandra de la Rosa - Front Office Manager on 30 Apr,2024
Estimada MaribelMuchas gracias por los buenos comentarios, nos encanta saber que su estancia fue placentera.Esperamos verla pronto

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe area
Stayed 1 night in Apr 2024

10/10 Excellent

Sam, Fredericksburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & very safe with friendly people and staff
Stayed 1 night in Apr 2024

8/10 Good

Juan, Bogota

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work or finish some of the improvements.
Stayed 5 nights in Apr 2024

2/10 Terrible

Abner

Travelled with family
Disliked: Amenities
There were bugs (roaches)
Stayed 1 night in Apr 2024
Response from Alejandra de la Rosa - Front Office Manager on 19 Apr,2024
Dear AbnerThank you, for the information, and we really sorry for the inconvenience.We are working to improve.Hope to see you soon!

10/10 Excellent

Brenda Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a convenient place to move around the city. It was peaceful, clean and safe area to walk around and dine
Stayed 7 nights in Apr 2024

2/10 Terrible

BRANDON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

vinicio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 everything was perfect especially the view
Stayed 1 night in Apr 2024

6/10 Okay

Michon, St. George's

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location - It is in zone 10 which is a safe zone and 15-mins drive from the La Aurora International Aiport. Shuttle service- They charged $15.00 USD one way. It is not an actually bus or van which I am accustom seeing in other countries but it is a regular cab service they used. They sent one can for 4 persons with 4 large suitcases, we had to squish together in the backseat. I strongly advise to use an Uber it’s what cheaper. The Uber service in Guatemala City is cheap and convenient. Balcony room- it is more of a huge window with a step out. Cannot really sit outside and it is not much different than the regular rooms so save your money. Cleanliness - Housekeeping came everyday but the tiles in the shower between the grout needed scrubbing, Beverage area- there is a Nescafé Agustin machine and you get 2 pods, one caffeinated and another decaffeinated; this coffee is better than what they serve at breakfast which seems to be watered down. Housekeeping sometimes forgets to refill this area. Complimentary breakfast- this was okay. You get an omelette station, assortment of pastries/breads, hot food section - always beans, plantain, sausage, scramble eggs and a Guatemala dish like tamales. Basically same everyday but you can choose to go to a hotel without breakfast options as there is tons of places to dine or cafes to go to. This is a budget hotel great for groups. The service staff at breakfast were very accommodating and kind
Stayed 7 nights in Apr 2024

10/10 Excellent

Abraham Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , clean hotel friendly lovely breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brandan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and great room!
Stayed 1 night in Apr 2024

10/10 Excellent

Hudain

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was better than we expected. Great place to stay
Stayed 1 night in Apr 2024

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good business hotel, nice rooms, nice bed, however the shower is not good. Food and service are also good and the gym is small but nice and have everything you need.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio! Los empleados mantuvieron un profesionalismo y brindaron un servicio cinco estrellas.
Stayed 1 night in Apr 2024

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta la propiedad es limpio y con mucho espacio
Stayed 1 night in Apr 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

jesse adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice with jacuzzi on the roof top
Stayed 1 night in Mar 2024

8/10 Good

R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, very clean, friendly staff.
Stayed 3 nights in Mar 2024

6/10 Okay

SANDRA

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It is a basic hotel, it seems that they did not have the budget to finish it because the bathroom lacks many accessories, they offered free breakfast, we left the room 2am and the charged my husband for a bottle of water They did not have a courtesy, it is not the price of water but the attitude that counts.
Stayed 1 night in Mar 2024

4/10 Poor

Carmen, Brampton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Called in to report Air conditioner as it was not working. Repair man came in 3 times and it was still not fixed. It was so hot. There was no offer to move rooms. Also asked for a wake up call and the phone did not ring. I had a knock on door which made up for it. Breakfast was poor..service was also poor..also coffee was so strong it was not drinkable. Reported this to hotel front desk and all they said they would make a note. Also there was no coffee maker in the room. I dropped something under the bed and saw the dirt under the bed it was disgusting it seemed like it has not been sweaped in months. Lastly the toilet paper was so rough..the cheapest available.
Stayed 1 night in Mar 2024

10/10 Excellent

Tolentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent workers amazing staff the hotel is the best in Guatemala in my opinion
Stayed 1 night in Mar 2024
Response from Alejandra de la Rosa - FD on 31 Mar,2024
Dear TolentinoIt was a pleasure to count with your visit.Hope to see you soon!

10/10 Excellent

Gisela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe staying here with my kids. The view of the city from our room was beautiful. Walking distance are plenty of places to eat and safe to walk.
Stayed 1 night in Mar 2024

10/10 Excellent

Nidya

Stayed 4 nights in Mar 2024

8/10 Good

Miguel Jose Handal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024