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Reviews of Hotel Santa Cruz

3 out of 5
Hotel Santa Cruz
Carretera Sierra Nevada, km 22, Guejar Sierra, Granada

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 54 reviews" "
Rating 8 - Good. 27 out of 54 reviews" "
Rating 6 - Okay. 13 out of 54 reviews" "
Rating 4 - Poor. 9 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
A nice stay in a basic hotel
The staff at the hotel were nice and helpful, giving us good advice on where was best to take our 3 year old. The buffet style food was ok, a little limited for choice though. The hotel was easily accessible from the main road and close enough to the ski slopes without being right in the centre of it all. The room itself was small and very basic, not what we were really expecting from the pictures on the website. It was fine for 1 or 2 nights but I wouldn’t want to stay any longer.
Stayed 2 nights in Dec 2019

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel but thin walls, so noisy.
Easy to find, plenty of parking, nice check-in, clean room & bathroom but very noisy, hearing all the noise from other guests in the hotel areas as well as their rooms. Good breakfast choice. No-one on reception when leaving at 8.30 and it wasn't clear what to do with the key, so I had to leave it on the desk.
Stayed 1 night in Jul 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

adam

Liked: Staff & service, room comfort
4*
Great place, really nice staff. Food was great, but not heated enough. Rooms are dated and tired, in need of deep cleaning too. But will recommend for the low price that it's offering.
Stayed 2 nights in Dec 2017

2/10 Terrible

Thomas Pilarski, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Closed with Valid Reservation
We had a valid/confirmed nonrefundable reservation for this hotel. We arrived to the hotel in the evening to find out that it is totally closed - everything was abandoned and it was dark: the place looked like a set for horror movies. We called the hotel's phone number provided on the reservation form from two landlines that belonged to a nearby restaurant and a hotel that were open at that time and from a cellphone to find out that the hotel's phone line was out of service. We were shocked that the hotel charged us for our stay (took our money) and didn't inform us that the hotel will be closed upon our arrival. We found ourselves in the middle of nowhere without a place to sleep in the evening - we felt cheated by the hotel. Are they doing this to other people too? Our vacation was interrupted and we had to look for another hotel for the night. We demand that hotels.com do something about this fraudulent hotel and provide us with refund and reimbursement from for such a horrible experience during our vacation.
Stayed 1 night in May 2017

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Too noisy - very little sleep
This hotel is fine for a skiing trip but I won't be staying there again, I've stayed here quite a few times as it's very convenient and cheap but the last 2 times there have been coach loads of kids running a mock around the hotel until well past midnight and nobody seems to do anything about it. For an extra half hour trip up the mountain I'll be back to staying in Granada next ski season!

8/10 Good

Verified traveller

Liked: Staff & service
A good stop off one the way to Sierra Nevada for skiing

6/10 Okay

Warren Panter, Hotel Santa Cruz

Liked: Cleanliness
Disliked: Room comfort
I'd like my money back!
I have stayed in this hotel before but this time it was horrendous.There was a school trip booked in to the hotel of around 50 children, running wild through the hotel and nobody doing anything to stop the noise. It didn't help with my room being at the top of the stairs on the 2nd floor but I could have been on the 6th floor and still heard the noise!!! Couldn't sleep until gone 12.30 am and I tonight seems like it is going to be worse!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel.
Having travelled a reasonable amount this hotel is fair and decent. The hotel is old but clean. Heating is excellent, food is Mediterranean. Which for me was fine. Great location only 10 minutes drive from the resort. Staff spoke English reasonably and were helpful. Plenty of free parking. I had absolutely no issues at all. And would stay there again. So I would recommend this Hotel. Tony

8/10 Good

warren

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay there again
Overall the staff at the hotel was unfriendly. You have to eat there if you do not have a car because there is nothing around the hotel. The shuttle takes you back to the hotel before the slopes have closed so you cannot ski for a full day. The room was uncomfortable and one of our beds was broken.

8/10 Good

Wazza, Sheffield

Disliked: Room comfort
Great location
Ideal location for skiing in Sierra Navada. hire your skis here as well and save a lot on the resort ski hire shops.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient for Sierra Nevada ski
It was a good basic hotel. Breakfast was good. Dinner was poor, simply because it was not served hot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is in Sierra Nevada
- The description that this Hotel is close to Alhambra in absolutely false. It is 22 km in mountains. Be careful not to be mistaken if you want to see Granada and alhambra. This Hotel is for Ski athletics. + However they they offer a good dinner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Nada en especial. Todo solo aceptable........,..,..............
Stayed 2 nights in Dec 2019

4/10 Poor

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi malo, habitaciones sin nevera y sin secador, la calefacción no funcionaba, la tv se veía fatal. El personal lo mejor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña ideal para familias
Stayed 2 nights in Apr 2019

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena alternativa
Nos han alojado en el mont blanc por obras en el santa Cruz
Stayed 3 nights in Mar 2019

8/10 Good

Raúl, Gran Canaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña. A 9.5 km de la estación de esquí
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña, rodeado de vegetación
Stayed 5 nights in Mar 2019

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 11 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No tenian agua caliente, no se tomaron la molestia de notificarlo, sino hasta que se ponia la queja en recepcion. Las fotos del hotel por la web no son nada parecidas a la realidad del hotel.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Hotel 3 estrellas tirando a 2
Llevo muchísimos años quedandome en este hotel y en vez de ir a mejor va para atrás. Lo único que han remodelado el mobiliario del buffet ampliando un poco, muy poco, la oferta. Si queréis cenar paella ahí tenéis la novedad. La cena es de 20:00 a 22:30 cuando bajas a las 20:30 la mitad de las bandejas vacías, la reposición muy lenta. Y a las 21 un día ya habían cosas agotadas y que no reponían. Además que la calidad de lo que ponen deja mucho que desear. En el desayuno ha mejorado el café pero el zumo sigue siendo sirope de polvos. La calefaccion el primer día te asabas de calor y el último té helabas. La presión de agua en la ducha casi nula, si lo ponías hacia arriba no salía agua para hacerse una idea. Toallas con rotos del desgaste. En el bar tienes que estar avisando a recepción porque el camarero es el mismo que en el restaurante y va de un sitio a otro. En general mi opinión es que se le está cayendo una estrella y que deberían ponerse las pilas. Porque si los precios no bajan no debería bajar la calidad
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

4/10 Poor

Javier, Granada, guejar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel viejo, mal comunicado, no recomendable
Mala experiencia, nada de lo contratado. No tiene aire acondicionado en todo el hotel, ni gimnasio, ni sauna, nada de lo contratado. Sucio y viejo.Mal comunicado. Limpieza cero. Mala experiencia.
Stayed 3 nights in Aug 2018

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, el entorno es realmente bonito, y el hotel va en consonancia con el precio.

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bien. Pero falta mejorar.
Muy buenas vistas desde habitación pero creo que deberían reformar un poco las habitaciones debido a que algunas entra humedad y agua. Por lo demás muy amable y desayuno muy bueno.
Stayed 1 night in Mar 2018

8/10 Good

Jose Angel

Liked: Cleanliness, staff & service, room comfort
Hotel cómodo en entorno precioso
El entorno es muy bonito, llegue a las 22:30 y la atención fue correcta. El camino estaba despejado de nieve. La calefacción estaba funcionando y a temperatura correcta. Para mi la única pega es que la cama era muy incomoda por que se hundía por el centro. Pero lo recomiendo y repetiré
Stayed 1 night in Feb 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort
För den ekonomiske
Dom flesta hotellen i Sierra Nevada är i slitet skick och Santa Cruz var absolut inget undantag. Eftersom hotellet inte ligger i själva skidorten utan drygt 6 km innan (fågelvägen) så är priset betydligt lägre vilket gör det till ett alternativ för den ekonomiske skidåkaren men inte för den som vill bo alldeles intill skidbackarna. Det erbjuds transfer till (09.00) och från (17.00) skidliften.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Verouderd hotel avondeten lauw & flauw
Bedden: te dunne matras, ontbijt is ok, avondeten ruime keuze mr vaak lauw en te weinig smaak
Stayed 4 nights in Feb 2018

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente, el lugar, las personas...
Stayed 3 nights in Jan 2018

8/10 Good

José Angel

Liked: Cleanliness, staff & service
Hotel económico en un entorno inigualable
Es justo lo que buscaba en ese momento. Entrada al hotel a las 22:30 debido al viaje., lo bueno es que la recepción es 24 horas. Ha pesar de haber nevado recientemente el acceso estaba libre de nieve. Lo único que me pareció algo incómodo fue la cama que hundía en el centro. La habitación y el hotel estaba a muy buena temperatura a pesar del clima bajo cero exterior. El desayuno es tipo buffet y me pareció muy correcto.
Stayed 1 night in Feb 2018

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Aparte de que es un hotel viejo y no renuevan nada, la calefacción muy alta, el agua caliente escasa, la calidad de la comida de los buffet pésima y el personal del restaurante bastante antipático excepto un chico joven que si era muy majo.
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lo mejor: Hotel limpio, práctico y con un precio razonable. Lo peor: el ruido que se escuchaba del bar y de los pasillos

6/10 Okay

Helmut, Ulm

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
In die Jahre gekommenes Hotel
Das Hotel ist etwas in die Jahre gekommen. Das Fenster in unserem Zimmer war blind angelaufen, die Sanitärinstallation ist in sehr schlechtem Zustand (sehr laute Strömungsgeräusche, Dusche wackelig). Das Zimmer ist aber sehr sauber. Doppelbetten gibt es anscheinend nicht, sondern nur zwei Einzelbetten, die auseinander driften, wenn man sie zusammen stellt. Angesichts des Preises kann man aber mit den Mängeln leben, wenn es nur für ein paar Nächte ist. Wir haben bereits seit 5 Jahren jeweils drei Nächte dort gewohnt.

8/10 Good

Carlos Albert, Sevilla

Liked: Cleanliness, room comfort
Sol y Nieve.
Interesa comprar tarjeta para la bebidas.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Desastrosos
Entraba agua de lluvia en la abitacion.y las tarifas de las bebidas te cobran lo que les parece a ellos.

4/10 Poor

Johannes, Meppel

Disliked: Cleanliness, property conditions & facilities, room comfort
Gedateerd hotel, zo ook de kamer
Gedateerd hotel met een prachtig uitzicht. Kamers ook gedateerd. De verwarming niet uit te zetten. Erg warm op de kamer. 's Nachts veel last van geblaf van honden. Ontbijt was niet geweldig.

6/10 Okay

andres, Sevilla

Liked: Cleanliness
precio desorbitado de la Bebida
El hotel esta bien para el precio que tiene y sabiendo como es el Hotel. La unica nota negativa es el precio de la bebida en la cena: 8€ por dos cervezas.Sin comentarios.

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Si pero no
Buena limpieza aunque no luce porque por dentro es antiguo, para pasar por la carretera de entrada llena de nieve tuvimos que poner las cadenas y al llegar a la carretera de sierra nevada quitarlas Buen servicio y la comida y el desayuno muy rico

6/10 Okay

Paloma R, Cádiz

Para subir a la nieve o para un verano fresco
A 10 km. de Pradollano. Al subir por la carretera de Sierra Nevada, hay que salir hacia la izquierda en la gasolinera y tomar un camino hacia abajo de unos 800 m. Las habitaciones recuerdan a las de un albergue de montaña. Estuvimos a primeros de septiembre y no pudimos bañarnos en la piscina por el frío. El hotel tenía un buen precio en esta fecha.

6/10 Okay

carla, pordenone

Liked: Cleanliness, room comfort
Sistemazione più che decorosa ed economica
Ho soggiornato in questo hotel nel periodo estivo . Collocato in alta montagna , dista 25 minuti da Granada . Immerso nella natura , ha anche una piscina all'aperto . Camera spaziosa e confortevole ,con terrazzo , bagno ampio , manca il phon e il frigo . Arredi molto datati , ma pulita . Buona colazione a buffet dolce e saltata . Parcheggio gratuito . Ho pagato stanza e colazione 36€ e per questo prezzo sono più che soddisfatta .

6/10 Okay

NIK, Norge

Greit fjellhotel med atmosfære
Greit, men noe nedslitt hotell med atmosfære

8/10 Good

Helmut, Ulm

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gutes Preis/Leistungsverhältnis
Ich war schon drei Mal vorher in diesem Hotel. Es sind zwar 10 km zu fahren nach Pradollano, aber dort sind die Preise zu hoch bzw. so gut wie keine Zimmer frei. Das Hotel ist landestypisch eingerichtet. Sehr negativ ist, dass ich in zwei Fällen, also zu 50%, Zimmer mit blinden Fenstern hatte. Die Badarmaturen sind eine Katastrophe! Das Personal ist sehr freundlich und zuvorkommend.