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Overview of Shangri-La Hotel, Guilin

Photo gallery

Featured image
Indoor pool, seasonal outdoor pool
Terrace/patio
View from Room
Hypo-allergenic bedding, minibar, in-room safe, desk

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationMulong Lake3 min drive
    Popular LocationLijiang Folk Customs Garden6 min drive
    Popular LocationSeven-Star Park12 min drive
    AirportGuilin (KWL-Liangjiang Intl.)49 min drive
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  • Horizon, Room, 1 King Bed, River View

    5/5 guest room rating

    Room amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Room, 1 King Bed, River View
  • Horizon, Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Room, 1 King Bed, City View
  • Deluxe Family Room

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Family Room
  • Deluxe Room, 2 Single Beds, River View

    5/5 guest room rating

    Room amenities

    • River view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, River View
  • Executive Suite, 1 King Bed

    Room amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed
  • Deluxe Room, 2 Single Beds, City View

    4.4/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, City View
  • Presidential Suite

    Room amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Suite (Speciality)

    Room amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Speciality)
  • Horizon, Room, 2 Single Beds, River View

    Room amenities

    • River view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon, Room, 2 Single Beds, River View
  • Deluxe Room, 1 King Bed, River View

    4.3/5 guest room rating

    Room amenities

    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, River View
  • Executive Suite, Multiple Beds

    Room amenities

    • City view
    • Sleeps 3
    • 3 King Beds
    More detailsExecutive Suite, Multiple Beds
  • Executive Room, 2 Single Beds, Terrace, Mountain View

    Room amenities

    • Mountain view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Room, 2 Single Beds, Terrace, Mountain View
  • Horizon, Room, 2 Single Beds, City View

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon, Room, 2 Single Beds, City View
  • Deluxe Room, 1 King Bed, City View

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, City View
  • Executive Room, 1 King Bed, Terrace, Mountain View

    5/5 guest room rating

    Room amenities

    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Terrace, Mountain View

About this area

Guilin

Located in Guilin, Shangri-La Hotel, Guilin is in the city centre and on the riverwalk. Guilin Museum and Guilin Jade Culture Museum are cultural highlights, and some of the area's attractions include Lijiang Folk Customs Garden and Liu Sanjie Landscape Garden of Guilin. Spend some time exploring the area's activities, including golfing and golf lessons.
Visit our Guilin travel guide
Popular Location

What's nearby

  • Mulong Lake - 3 min drive
  • Lijiang Folk Customs Garden - 6 min drive
  • Seven-Star Park - 12 min drive
  • Guilin Museum - 17 min drive
  • Reed Flute Cave - 17 min drive

Getting around

  • AirportGuilin (KWL-Liangjiang Intl.) - 49 min drive

Restaurants

  • Where to eat
  • Li Cafe – Serves breakfast, lunch and dinner.
  • Shang Palace – Restaurant offering Chinese cuisine. Serves lunch and dinner. Reservations required.

About this property

Shangri-La Hotel, Guilin

Family-friendly Guilin hotel in Diecai with 2 restaurants
2 restaurants, an indoor pool and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 439 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, fridges and minibars.
Shangri-La Hotel, Guilin offers 439 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 8 treatment rooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Extended parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:00 AM: CNY 128 for adults and CNY 64 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa services
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden

Spa

  • 8 treatment rooms
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 37-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 128 for adults and CNY 64 for children (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guilin Shangri-La
Guilin Shangri-La Hotel
Shangri-La Guilin
Shangri-La Guilin Hotel
Shangri-La Hotel Guilin
Shangri La Hotel Guilin
Shangri-La Hotel, Guilin Hotel
Shangri-La Hotel, Guilin Guilin
Shangri-La Hotel, Guilin Hotel Guilin

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Guilin and receive a full refund?
Yes, Shangri-La Hotel, Guilin offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Guilin cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, Guilin?
As of 1 Dec,2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, Guilin on 9 Dec,2020 start from SG$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel, Guilin have a pool?
Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.
Is Shangri-La Hotel, Guilin pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel, Guilin?
Self-parking is free at this property.
What time is check-in at Shangri-La Hotel, Guilin?
Check-in is from 2 PM - midnight.
What time is check-out at Shangri-La Hotel, Guilin?
Checkout is at noon.
Where is Shangri-La Hotel, Guilin located?
This family-friendly Guilin hotel is located on the riverwalk, within 2 mi (3 km) of Mulong Lake and Lijiang Folk Customs Garden. Seven-Star Park and Reed Flute Cave are also within 3 miles (5 km).
4.5
Wonderful
5 - Excellent
169
4 - Good
67
3 - Okay
23
2 - Poor
7
1 - Terrible
0

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun time
Spent family New Years vacation in Guilin. Had a wonderful time at the Shangri-La hotel. Excellent service and friendly staff.
Stayed 5 nights in Dec 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Breakfast
Stayed 2 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, beautiful room. Great staff perfect service
Stayed 2 nights in Apr 2019

3/5 Okay

Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service, property conditions & facilities
By far the poorest Shangri La that I have ever stayed in, also full of construction. Entertainment in the evening was excellent, however.
Stayed 4 nights in Sep 2019

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