Accor Hotels, Gulf of Thailand hotels

"First, this is definitely NOT a five star resort. Maybe 3.5 or 4 stars, but that is it. The facilities are getting very dated…we had holes in our walls, and the quality of the villas just wasn’t very good. The game room had broken pool table, only one pool cue, and there were no darts for the dart board. The majority of the restaurants were closed, which left us with the only options of a buffet, or Spanish restaurant for dinner. There is a bar, which stops serving food at 6pm…inconvenient and the food was not great. The best way to describe the shuttles (tuk tuks) to get around the resort is FRUSTRATING. They always quoted 10-15 minutes. And would arrive anywhere from 2 to 20 minutes. And we would be waiting outside, while empty tuk tuks drove by and wouldn’t stop for us. Which gets me to the most disappointing part of our 5 days. The staff was awful. Apathetic and couldn’t have cared less. And it wasn’t just one area of the resort. From the restaurants (the server behind the bar couldn’t bother to come to our tables to take our order), to the omelet station who refused to make omelets to order, to the chef who, when asked for a side of syrup, seemed very put out, went to the kitchen and never returned, to the person staffing the “clinic” who refused to give any first aid when my daughter was ill. They were all awful. We went to the Sheraton one night for dinner because of poor food options and they were amazing to us!! So friendly and attentive! Go there!"

"This is one of the best hotel in Khem beach in Phu Quoc island. Big hotel with huge swimming pool by Ocean front.. Free chair, towels, kayaks.. and restaurants in resorts. Very convenient and clean environment by the beach. Room is clean and nice view from room. A little bit small size.. Breakfast buffet included."

"A Great Stay away from City Center but worth it! Quaint and peaceful with fantastic beach and swimming pool!"

"Great location. Suitable for relaxation.I recommend."

"I want to start off by saying that you are definitely getting your money’s worth when you stay here. The whole experience was incredible from the very beginning. When you drive up, it feels like you’re nowhere near anything, and then once you arrive, it feels like paradise. The staff really takes care of you. If you’re an English speaker, just be patient with them. No one has an attitude, and if you ask for something and they can do it, they definitely will. The room I got was right in front of the sunset — Room 211. You have your own pool with an amazing view overlooking the ocean and the sunset. The food is exquisite. If you’re just starting off, I definitely recommend the Wagyu burger. The steakhouse is also great — just keep in mind that if you’re from the States, the steak may be prepared a little differently. The general pool is great, and every time your room gets cleaned, it feels like you just arrived all over again. Overall, if I could live there, I definitely would. If you’re visiting, I recommend staying at least three days so you can truly enjoy everything the resort has to offer. "

"Our villa was clean when we arrived and housekeepers kept it clean throughout our stay. Great food, friendly and helpful staff 24hrs. Free shuttle to and from nearby attractions and airport. Loved our stay and will definitely return soon. Will recommend to everyone who loves a nice resort with excellent staff"

"Hotel location is good, breakfast selection is wide in buffet. But delux room how ,it advertise sleeps 4 ,not true beds are too small so as the room"

"the buffet is amazing . the pool and beach too . sunset are wow"

"Good"