Exterior
Check availability

Reviews of Holiday Inn Gurugram Sector 90, an IHG Hotel

4 out of 5
Holiday Inn Gurugram Sector 90, an IHG Hotel
Sapphire 90 Sector 90, Gurugram, Haryana

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 5 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 4 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Parul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 20 Apr,2024
Dear Parul,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 Excellent

Manish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the area in which it is built. As of today, the area has lot of open area and an awesome view of the setting sun. With close proximity to the newly opened Dwarka Expressway it is only going to get better. The property is nearby to many DLF properties and that shows that this property ia surrounded by prominent folks.
Stayed 2 nights in Mar 2024
Response from gm on 27 Mar,2024
Dear Manish,Thank you so much for sharing your valuable feedback with us.We are extremely delighted to read that you liked our convenient location and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 Terrible

Krishna

Disliked: Staff & service, property conditions & facilities
It was not a great experience since room service really slow… intercom not working properly once reach to service no one pick call Had to change room since it was too dirty, I’ve made a video as well after showing video changed the room
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar,2024
Dear Krishna,Thank you so much for sharing your valuable feedback with us.We are really disappointed to see that we could not live up to your expectations with regards to services. I have addressed your concern to my team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Good

Chandani

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Feb 2024
Response from GM on 1 Mar,2024
Dear Chandani,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Good

Lalit

Liked: Cleanliness, property conditions & facilities
Not very disabled friendly
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar,2024
Dear Lalit,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations during the stay. However, would like to share that we have separate room with all facilities for differently abled. We wish to welcome you back in the near future.Warm regards,Nitinn SharmaGeneral Manager

2/10 Terrible

Kulothungan

Stayed 2 nights in Jan 2024
Response from GM on 13 Feb,2024
Dear Kulothungan,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Good

GURPREET, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is overall great except washroom smells very bad I keep informing to staff but no one cares about it
Stayed 2 nights in Nov 2023
Response from gm on 28 Nov,2023
Dear Gurpreet,Thank you so much for sharing your valuable feedback with us.We are happy that you liked overall stay, however regret that we could not live up to your expectations with regards to cleanliness. Rest assure it will be taken care of.Please accept my sincere apologies and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okay

KUNWAR, San Diego

Liked: Cleanliness
Disliked: Staff & service
Check in staff is poor specially the lady manager
Stayed 2 nights in Sep 2023
Response from GM on 29 Sept,2023
Dear Kunwar,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not meet your expectations, however rest assure that it has been addressed to the team and will be taken care of.Please accept my sincere apologies and hope to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value For Money
Value for money, built over a small shopping mall so convenient for variety of a few restaurants if you want a change from the hotel restaurant. Staff in general very helpful. Coffee service at breakfast is typically slow but breakfast has reasonable variety. Ms. Sakshi Singh is a credit and excellent ambassador for the hotel and goes above and beyond to make your stay smooth & seamless.
Stayed 4 nights in Sep 2023
Response from GM on 18 Sept,2023
Dear Shubham,Thank you so much for sharing your valuable feedback with us.I am glad that you enjoyed overall services and your special mention about Sakshi is very motivating. I have shared your appreciation with the team and we wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 Terrible

Arpit

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Demanded unnecessary money also power was gone for around 2 hour service was very delayed.
Stayed 1 night in Sep 2023
Response from GM on 18 Sept,2023
Dear Arpit,Thank you so much for sharing your valuable feedback with us.I am sorry for the inconvenience caused to you during your stay, however since the booking was made on triple occupancy and at the time of check in there was extra occupant, hence it was charged extra. With regards to your concern about the services, rest assure it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One-night stay on business trip
Stayed 1-night at this hotel on a business trip. The room was clean and tidy but was lacking all of the essential necessities - towels, toiletries, and such. The beds were comfortable but the room itself was quite cramped compared to other places I've stayed at for similar rates even in more popular parts of the city. My stay included a breakfast buffet which was ok. The front desk and restaurant were friendly and helpful.
Stayed 1 night in Jun 2023
Response from GM on 7 Jul,2023
Dear Anonymous,Thank you so much for sharing your valuable feedback with us.It is indeed a pleasure that you had a comfortable stay in our room and had a great dining experience during breakfast at Viva. However really regret for the inconvenience caused to you due to amenities in room. I assure you that corrective measures are in place and look forward to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 Okay

Munish

Business traveller
Liked: Room comfort
Disliked: Staff & service
Clueless Managers & leads
The hotel staff is predominantly bunch of interns. That is not the main issue. The junior staff does put in a lot of effort. The issue is that all leads and managers on duty do not have a clue of what needs to be done. They are not giving the junior staff any good direction and that will lead to a lot of bad experience overall. If it was not for the location - I would have certainly checked out of the hotel on second day.
Stayed 5 nights in Jun 2023
Response from gm on 7 Jul,2023
Dear Munish,Many thanks for sharing your valuable feedback with us.We are extremely sorry for the inconvenience caused to you during the stay. I have personally taken up with the team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & Clean
Stayed 3 nights in Mar 2023
Response from GM on 4 Apr,2023
Dear Naveen,Thank you so much for sharing your valuable feedback with us.We are glad that you liked the services and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 Excellent

jun pyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on 28 Mar,2023
Dear jun pyo,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 Okay

Harinder

Stayed 1 night in Mar 2023
Response from GM on 28 Mar,2023
Dear Harinder,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

4/10 Poor

ANUPAM

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor service .will not stay again
Stayed 1 night in Feb 2023
Response from GM on 2 Mar,2023
Dear Anupam,Thank you so much for sharing your valuable feedback with us.We are sorry for the inconvenience caused to you during the stay, however I assure you that it will not be repeated and no other guest feel this way again.Hope you understand and give us another opportunity to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. The room was very comfortable. The morning buffet breakfast was outstanding.
Stayed 5 nights in Feb 2023
Response from GM on 28 Feb,2023
Dear Ellen,Thank you so much for sharing your valuable feedback with us.We are glad that you were impressed by our team and enjoyed the breakfast.We wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 Excellent

Navin

Stayed 1 night in Feb 2023
Response from GM on 8 Feb,2023
Dear Navin,Thank you so much for sharing your valuable rating with us.We really appreciate and wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

6/10 Okay

Kunal

4/10 Poor

Maneesh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked Duty Manager Sakshi to send me a large SUV for airport pickup. Clarified that we were 4 passengers (2 adults and 2 small kids) and 7 pieces of luggage. reminded them 3 times ahead of arrival, they sent a CNG sedan with no trunk space. So I had to run around to rent a second car at airport after 20hrs of flight. I had booked 2 rooms and asked for them to be adjoining. The booking was done 3 months in advance. Called hotel to confirm they can provide adjoining rooms, had them put it in their notes. it took them 2 days after I checked in for them to give me adjoining rooms. Duty manager Manish promised every day but never came through. Finally, I was holding an event at the hotel during same stay and had booked 9 additional rooms. All rooms were requested to be on same floor and requested 2 sets of adjoining rooms. That did not happen either and the front desk staff could care less. The room service line is a waste as no ever picks up. You almost need to call the reception and have them chase after room service to call you back. Pretty terrible service for Holiday Inn brand. On the positive side, the event manager Manosija was excellent in getting everything organised and we had a great time. The buffet breakfast and the restaurant was also very very good.

10/10 Excellent

RAKESH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2022

8/10 Good

RAKESH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in the shopping mall makes easy for guests to enjoy.
Stayed 2 nights in Apr 2022

2/10 Terrible

Chandni

Stayed 1 night in Apr 2022

10/10 Excellent

Shivika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were small but fulfilled my requirements.
Stayed 1 night in Mar 2022

10/10 Excellent

Rijesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Vinay

Travelled with family
Disliked: Staff & service, room comfort
Staff was not well mannered.
Stayed 1 night in Jan 2022
Response from GM on 18 Jan,2022
Dear Vinay, Thank you so much for sharing your valuable feedback with us. We are sorry for the inconvenience caused to you, rest assure we have spoken to the team and it will be taken care of. We hope you will give us another opportunity to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 Excellent

Prashant

Stayed 3 nights in Dec 2021
Response from GM on 12 Jan,2022
Dear Prashant, Thank you so much for sharing star rating with us. We wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 Excellent

Nishant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all good
Stayed 2 nights in Sep 2021
Response from GM on 27 Sept,2021
Dear Anonymous, Thank you so much for sharing your valuable feedback with us. We are glad that you had an excellent stay and wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

8/10 Good

Ravinder Singh

Stayed 1 night in Nov 2020
Response from Holiday Inn Gurugram Sector 90 on 19 Jan,2021
Dear Mr. Singh, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback. May we request to know where we need improvement to meet your expectations, if any. We would like to welcome your suggestions and feedback for our improvement. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Holiday Inn Gurugram Sector 90 on 25 Nov,2020
Dear Guest, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback and will assure that brand standard will be maintained always by the hotel. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90

4/10 Poor

Hideki

Business traveller
Disliked: Cleanliness, staff & service, amenities
Face towels were not placed. The wet towel was not replaced. The TV and one of the room phones were not working. The bathroom drain pipe was clogged.
Stayed 3 nights in Sep 2023
Response from GM on 25 Sept,2023
Dear Hideki,Thank you so much for sharing your valuable feedback with us.I really apologies for the inconvenience caused to you during the stay. Your concern have been addressed to the team and assure you that none of the other guests feel this way again.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okay

Hideki

Business traveller
Disliked: Cleanliness, staff & service, amenities
The check-in process took me twenty minutes and face towels were not placed in the room.
Stayed 2 nights in Sep 2023
Response from GM on 18 Sept,2023
Dear Hideki,Many thanks for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations with regards to time taken during check in process.Rest assure your concerns have been addressed to the team and it will be taken care of. Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager