Guyong West Hotels from S$91

"clean room"

"Yes"

"Poor"

"Parking was easy and room was nice. Food at the Bistro was awesome though it took a while to process (can only use the table QR code if you have an Australian phone number)."

"The staff ate excellent. The room is clean and drinks are in the fridge, there are fruits as well. Coffee and nice tea. Breakfast and Dinner is available in the restaurant. Will be back to stay again next trip."

"- clean, spacious bedroom - all the amenities (however toiletries (shampoo / conditioner / body wash) could be bigger in size)"

"This is a beautiful heritage house with an interesting history. However the room we had was fairly basic and the heating wasnt working well.The main reception rooms were well maintained but the dining area was not very attractive."

"Yes"

"Booked this last minute after a 5hr motorcycle ride. Checked in and changed and left to meet family for dinner. Returned late and showered late and found the bathroom ceiling covered in black mould with mould spores along the architraves, not just one of two patches but multiple spores. The toilet bowl was also filthy towards the rim like its never been cleaned. Like ceiling or door trims. Was only staying 1 night so nothing i could do at midnight. Advised reception at checkout. Emailed management requesting a refund to hold them accountable for the motels poor hygiene standard. Was met with excuses and i should have told them at midnight, well im not sure what would have been at midnight let alone having someone come and clean the bathroom then. Was offered $50 compensation after being offered less then accused of finding excuses to get a refund. So this review is left to warn others to book elsewhere and as i told managment, its clearly not about money, but holding them accountable for the motels horrible hygiene standards. I wonder what else isnt cleaned properly???"