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Reviews of Best Western Premier Sapphire Halong

5 out of 5
Best Western Premier Sapphire Halong
S2 Building, Lot HH05, Ben Doan High Cla, Hong Gai Ward, Ha Long, Northern

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!
Stayed 2 nights in Apr 2024
Response from Linh Tran - Guest Relations Manager on 25 Apr,2024
Dear Mr. Tim, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay and leaving us such details feedback!Your compliment on our reception and dinning staff means the world to us! We will make sure your kind word will be shared with the entire team as encouragement. It was our pleasure to welcome you and your family and we are looking forward to welcoming you back in near future. Best regards,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Huge hotel, but no people. Had the staff to myself so service was excellent.
Stayed 3 nights in Jan 2024
Response from Linh Tran on 10 Jan,2024
Dear Mr. James,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your kind words and comments shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 Excellent

Nam, Falls Church

Stayed 1 night in Dec 2023
Response from Linh Tran on 17 Jan,2024
Dear Mr. Nam,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your high rating shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness and super nice and helpful receptionist
Stayed 3 nights in Dec 2023
Response from Linh Tran on 7 Dec,2023
Dear Ms. Catherine, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!We love to hear that you have enjoyed your stay with us, and especially was satisfied with our facility and our hospitality. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

8/10 Good

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.
Stayed 5 nights in Oct 2023
Response from Linh Tran on 19 Oct,2023
Dear Ms. Bergeron Ngoc,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review, particularly about room service, smoking regulation, deposit...Please rest assured that we have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 Good

MARCEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New and Clean
Stayed 3 nights in Jul 2023
Response from Linh Tran - Guest Relations Manager on 7 Aug,2023
Dear Mr. Marcel,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,

10/10 Excellent

Max

Stayed 1 night in Jun 2023
Response from Linh Tran on 28 Jul,2023
Dear Mr. Max Robichaud Thank you for taking the time to share for your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 Good

Pauls

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to explore the Bay area
Response from Linh Tran on 28 Jul,2023
Dear Mr. Arnis GrigalunsThank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Out stay was amazing , staff were great, room was above expectation. Highly recommended
Stayed 3 nights in May 2023
Response from Linh Tran on 28 Jul,2023
Dear Mr. Nigel SuttonThank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 Excellent

Elana, Edmonds

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in May 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and modern. All staffs are nice and friendly. Only complaint is our room on the 8th floor is not sound proof you could hear all the conversations outside in the hallway when you are trying to get some sleep. Location is a little further out from central area.
Stayed 2 nights in May 2023

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel. Spacious rooms with comfortable beds, beautiful views. Great location to tour the city of Halong from. Buffet breakfast was really good. Hotel staff helpful in arranging taxi.
Stayed 1 night in May 2023

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high end hotel in Ha Long. Extremely comfortable rooms, spacious with incredible views. Friendly staff. Food is fantastic. Beautiful place to stay before our cruise on the Ha Long Bay
Stayed 2 nights in Apr 2023

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience staying at Best Western Sapphire. Beautiful view, great staff, lovely food in Hotel Restaurant. Still very quiet in Halong area, I think due to Covid, but is definitely coming back to life.
Response from Hotel management team on 22 Feb,2023
"Dear Deryl,Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback.We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day.Once again, thank you for your kind words and we hope to welcome you back for future visits.Warmest regards,Hotel management team.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel in Halong Bay area!
Response from Hotel management team on 22 Feb,2023
"Dear Mr.Andrew,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,"Hotel management team.

10/10 Excellent

ALLA KESAVA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are good. Highly recommended
Response from Hotel management team on 22 Feb,2023
"Dear Mr.Alla Kesava,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

6/10 Okay

MY

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel and staff. However, the construction noise around is very loud. Kind of far away from other shops and restaurants. Not much to do in the area.
Stayed 4 nights in Nov 2022
Response from Hotel management team on 22 Feb,2023
Dear Ms.My,First of all, thank you so much for staying at Best Western Premier Sapphire Ha Long and for sharing such detailed feedback.We are very happy to know that you had an enjoyable experience with us. We will make sure to pass on your lovely comments to our team members, you definitely made our days with those compliments.Regarding the issue, we apologize for any inconvenience caused to you during your stay. We are so sorry we couldn't deliver the perfect stay experience that we aim for all of our valued guests. I hope that next time you come back, you will see the improvement and be 100% satisfied with your experience.Once again, thank you for your constructive feedbacks, next time you are in Ha Long, please visit us and let us know so we could take care of you.Best regards,Hotel management team.

10/10 Excellent

Robert

Stayed 1 night in Oct 2022
Response from Hotel management team on 22 Feb,2023
Dear Mr.Robert,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 2 nights in Aug 2022
Response from Hotel management team on 22 Feb,2023
Dear Ms.Melissa, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

10/10 Excellent

Jean loup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super, personnel au petit soin. Tres bon séjours
Stayed 2 nights in Jan 2024
Response from Linh Tran on 26 Jan,2024
Dear Mr. Jean Loup,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

10/10 Excellent

Georg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt med hög standard
Modernt och trevligt hotell med hög servicenivå. Rummen mycket välutrustade och rymliga. Här finns allt man behöver för en bekväm vistelse. Medarbetarna mycket hjälpsamma och var till stor hjälp när det gällde att hitta restauranger och ordna transporter. Rekommenderas starkt!
Stayed 2 nights in Oct 2023
Response from Linh Tran on 7 Nov,2023
Dear Mr. Georg Schwarz,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok hotel but service from the staff was terrible..
Spacy rooms, nothing special in terms of facilities and surroundings. Funny with a small kitchen, but no pots, pans, plates etc. Hotel staff not service minded at all, and we had to argue in order to get an extra blanket to our grown up kids, who had to share a double bed. Neither helpful in regards to getting a taxi to a cruise that we had booked in advance, until we agreed to pay extra.
Stayed 2 nights in Jul 2023
Response from Linh Tran - Guest Relations Manager on 13 Aug,2023
Dear Mr. Ricky,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please rest assured that we have noted your comments about our hotel services and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.Thank you for raising your concern and we hope that you will give us another opportunity in the future.Warmest regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!! Juste Wow! On est servis comme des rois les lieux sont magnifiques, l’emplacement et parfait. Le personnel est hyper attentionné. Le déjeuner vaut la peine d’être pris, il y a vraiment beaucoup de choix et c’est délicieux. Les piscines sont magnifiques et propre. Le lieu est calme et reposant. La chambre est grande et la vue sur la baie est très belle. Nous avons ajouté une nuit de plus parce que nous ne voulions pas quitter!
Stayed 2 nights in Apr 2023

10/10 Excellent

JIMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time!!! Awesome place!!!
Stayed 1 night in Apr 2023

8/10 Good

Tiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023