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Era Cruises

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Suite, 1 King Bed, Sea Facing | Terrace/patio
Suite | Terrace/patio
Suite, 1 King Bed, Sea Facing | Minibar, in-room safe, desk, blackout curtains
Suite, 1 King Bed, Sea Facing | Minibar, in-room safe, desk, blackout curtains

Overview of Era Cruises

Era Cruises

4.0 star property

4.9/5 Exceptional

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
No 16, Terminal 2, Lot 2 Tuan Chau Port, Ha Long, Quang Ninh

Explore the area

  • Popular LocationTuan Chau Beach5 min drive
  • Popular LocationThien Cung Cave10 min drive
  • Popular LocationDau Go Cave10 min drive
  • AirportHaiphong (HPH-Cat Bi)53 min drive

Room options

About this area

Ha Long

Located in Ha Long, Era Cruises is near the airport and by the sea. Ha Long International Cruise Port and Halong Bay Marina are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cรกi Dฤƒm Market and Bai Chay Market. Sun World Ha Long Park and Typhoon Water Park are also worth visiting.

What's nearby

  • Tuan Chau Beach - 5 min drive
  • Thien Cung Cave - 10 min drive
  • Dau Go Cave - 10 min drive
  • Cรกi Dฤƒm Market - 12 min drive
  • Sun Square - 17 min drive

Getting around

  • Haiphong (HPH-Cat Bi) - 49 min drive

About this property

Era Cruises

4-star cruise ship by the sea
Free continental breakfast, an airport pick-up service and a terrace are just a few of the amenities provided at Era Cruises. Treat yourself to spa services, such as a facial or a body treatment. Be sure to enjoy a meal at the on-site local and international cuisine restaurant. Enjoy the 24-hour gym, as well as activities such as kayaking. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and 2 bars.
Other perks at this cruise ship include:
  • An area shuttle, an area shuttle and a lift
  • A 24-hour front desk, tour/ticket information and concierge services
  • A TV in the lobby, a porter/bellboy and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 18 rooms offer comforts, such as 24-hour room service and jetted bathtubs, in addition to perks, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Bathrooms with jetted baths and free toiletries
  • Electric kettles, daily housekeeping and desks

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Pick-up airport shuttle (surcharge) from 7:30 AM to 10:00 AM
  • Local area shuttle (surcharge) up to 160 kilometers
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6:00 AMโ€“7:00 AM
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Kayaking
  • Spa services

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage/treatment rooms
  • Treatment room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Turndown service

More properties to consider

See similar properties

Policies

Check-in

Check-in from 11:30 AM - noon
Minimum check-in age - 18

Check-out

Check-out before 9:30 AM

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Hai Phong departs at 9:30 AM, for a fee of USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1362000.00

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 940000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 5 to 12 sharing a cabin with 2 adults are charged 50% of the adult rate (limited to 1 child per cabin); and 2 children age 12 and younger sharing a private cabin are charged 75% of the full cabin rate. Children age 13 and older must occupy a separate cabin and are charged the full cabin rate.

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms

Property is also known as

Era Cruises Boat Hai Phong
Era Cruises Hai Phong
Era Cruises Cruise
Era Cruises Ha Long
Era Cruises Cruise Ha Long

Frequently asked questions

Is Era Cruises pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 26 Sept,2022, prices found for a 1-night stay for 2 adults at on 11 Oct,2022 start from S$528.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Era Cruises?

Limited spots are available.

What time is check-in at Era Cruises?

Check-in is from 11:30 AM - noon. After-hours check-in is not available.

What time is check-out at Era Cruises?

Checkout is at 9:30 AM.

Does Era Cruises provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of VND 940000 per vehicle applies.

Where is Era Cruises located?

This vessel pulls anchor and sets sail from Ha Long for at least part of your stay.

Can I cancel my reservation for free at Era Cruises and receive a full refund?

Yes, Era Cruises offers free cancellation on select room rates, because flexibility matters! Please refer to Era Cruises cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 36 out of 41 reviews
5 - Excellent 88%
Rating 4 - Good. 4 out of 41 reviews
4 - Good 10%
Rating 3 - Okay. 1 out of 41 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 41 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 41 reviews
1 - Terrible 0%

4.7/5

Cleanliness

5.0/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Jay
Travelled with partner
Liked: Cleanliness, staff & service
PROS: staff were great ocean facing king suite windows view was great dinner was excellent CONS: terrace balcony extremely small air con doesnt really work properly ha long bay is actually full of garbage, plastic, bottles, trash..... such a shame two nights would be better I feel. one night feels rushed.
Stayed 1 night in Sep 2022

5/5 Excellent

Lauren
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 2 nights on the cruise. The staff was incredibly friendly and helpful. Our cruise director Jimmy and Henry were so helpful and remembered our names! They were always so helpful with my peanut allergy telling me what I couldnโ€™t eat and making me a nut free option. The entire serving staff was so friendly, we canโ€™t say enough good things about the cruise. Our room was huge and beautiful. Would definitely recommend!
Stayed 2 nights in Jul 2022

5/5 Excellent

Jim
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Staff was fabulous, cruise was incredible so glad we did the 2 night cruise. Every guests that was leaving after the one night wished they booked 2 nights. Food was very good and plentiful. 2nd day we were on the large day boot the took us around on land. Best is to wake up in bed and look out from our floor to ceiling windows at the unobstructed view
Stayed 2 nights in Feb 2020

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from limousine bus pick up to quality of room on the boat. Very happy overall ๐Ÿ˜ƒ
Stayed 1 night in Jan 2020

5/5 Excellent

Cong
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

5/5 Excellent

Marisha
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing cruise and staff
Stayed 2 nights in Nov 2019

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ERA Cruises provide luxury accommodation fabulous food and a good choice of activities. If anything Jimmy and staff are inclined to be over attentive constantly checking every meal and activity. Jimmy goes around to every customer personally. We had a fantastic time and I could not recommend enough definitely 10/10
Stayed 1 night in Nov 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

5/5 Excellent

Gavin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service!
Pretty much everything was spectacular but what made it so special was how well the staff took care of us. My girlfriend has a number of unusual allergies and Son, Lucky and Joy made sure everything was checked for her and alternatives brought out. The room was class and the route beautiful and quieter than some of the routes these types of tours take, making it feel more exclusive.
Stayed 1 night in Apr 2019

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fabulous experience. The boat was beautiful, the rooms were sensational, the staff were exceptional, the food was amazing. A huge thank you to Thanh and big special mention to Louis. Thanh was a lovely guide and made us feel welcome and nothing was too hard or too much trouble. He even made my partner an extra cooked meal when my partner was extra hungry! Louis is such a sweet guy and would go above and beyond to ensure all guests were looked after. They both remembered our names and made an effort to use them. The activities were perfect, just enough to see and do but not too much that things felt rushed. What a beautiful experience! Thank you!
Stayed 2 nights in Mar 2019