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Reviews of Sheraton Haikou Hotel

4.5 out of 5
Sheraton Haikou Hotel
136 Bin Hai Road, Xiuying District, Haikou, Hainan

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 34 reviews" "
Rating 8 - Good. 14 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Haikou
Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire
Stayed 4 nights in Sep 2021

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed here for business
The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at). So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.
Stayed 3 nights in Nov 2019
Response from Agnes on 25 Nov,2019
We very much appreciate your comments regarding your stay at the Sheraton Haikou Hotel. It is always a pleasure to receive your positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
little bit disappointed for the chain of Sheraton
well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.
Stayed 3 nights in Nov 2019
Response from Agnes on 22 Nov,2019
Thanks for choosing Sheraton Haikou Hotel! We're very glad to receive your comments,and feel sorry about what you met in the hotel. We have already feedback your experience to the manager of relative department. And we are updating the facilities progressively, and improving the work efficiency! Thank you for your comments again! Have a nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.
View from the terrace.
Stayed 3 nights in Sep 2019
Response from Agnes on 19 Sept,2019
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

8/10 Good

Peiyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Agnes on 16 Sept,2019
Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. The team and I look forward to bringing you another rewarding stay in the near future.

10/10 Excellent

See Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Agnes Qing on 23 Jul,2019
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

2/10 Terrible

Steve

Travelled with family, Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Spacious building, beautiful hallway, nice beach, beautiful street!
Stayed 2 nights in Nov 2018
Response from S on 19 Dec,2018
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

8/10 Good

Umar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful stay
Response from Agnes on 14 Jun,2019
Thank you for staying with us and we are delighted to learn you had an enjoyable stay with our service and convenient location. On your next visit, you may visit our official website for our latest accommodation offers which offers additional space and comfort at our premium rooms. We very much look forward to welcome your return very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

KELLY, HONG KONG

Liked: Cleanliness, staff & service, room comfort
NICE HOTEL CLOSE TO BEACH
I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS. THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD. THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....
Response from Agnes on 14 Jun,2019
Thank you for taking the time to share your experience with us.Your comment is import to us! We've already updated the right information to the page showing in the Expedia website. And we will train the staff and provide efficient service for every customers!Thanks for your supporting again!

8/10 Good

Mac, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to kick back and relax
I came here with my partner to spend some time alone. And I think the hotel was perfect for the purpose. The room was reasonably priced, while it was comfortable and clean. The environment was peaceful and quiet to allow for plenty of time to reflect and relax. The facilities weren't wide in variety but sufficient. The hotel tried their best to provide good customer service. The English level on the whole was a bit weak, but those key points of contact were very helpful and courteous. The funny thing I found was that communication by Cantonese was a lot more smoother than with English. The speed at which the food is served in the restaurant can be a bit slow, so it is not really a place for a rush or quick bite. I think the in restaurant speed was almost the same as the room service timing. The location is far from the city and the airport, so be prepared to arrange a private driver or spend a little bit on taxis. That is why the location is good for rest and relaxation.
Response from Agnes Qing on 14 Jun,2019
Thank you for the comments you left. It's very important for us to improve our service! According to your suggestion, we've already took some action to enhance oral English of hotel employee. We'll retain high service qualities and attitude, bring a perfect experience for every customers! Have a nice day!

4/10 Poor

Jacques, North Carolina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not so great
Hotel is kind of run down but perhaps that is to be expected in China with so much humidity. Jade restaurant was awful. Breeze buffet was okay. Breakfast buffet are best. Pool okay, beach is pretty sad. Staff is okay. Not much English spoken. The room was very nice and comfortable and well taken care of.

6/10 Okay

pooh, hk

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
poor service!
The hotel itself is good but the staff quality is poor!!!!!!!!! nothing seemed to be going right with my stay in the hotel. Poor service at the lobby cafe when we had our high tea. No one seems to be able to speak English. It is hot inside the restaurants! Internet access is not free even it is not wifi service! There is nothing in the hotel neighbourhood.........oh well.....not a pleasant stay! The best thing is the pool. When charging such a high price for a nite's stay, it is not worth the money!

10/10 Excellent

Sharell, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay on Haikou, Hainan, China
Beautiful Hotel. We wished we had been able to stay more than one night. The rooms are lovely, with a deep jetted tub and separate spacious shower. The beds in China are known to be rock hard; these were better and we got a comfortable night's sleep. The grounds are tropically beautiful. Many pools and hot tubs for guests to enjoy. We enjoyed the evening entertainment while having a drink in their lounge/lobby. Kudos to one of the young gentleman employees named Edison. He answered many questions for us and even handled getting us tickets for the train to Sanya. We would definitely recommend this hotel for beauty and service. And through Hotels.com, the price was outrageously affordable!

10/10 Excellent

Peter, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel
Hainan has been labeled China's Hawaii, and on a recent business trip to Guangzhou, I decided to spend the weekend in Haikou (about a 1 hr flight from Guangzhou). While Hainan and Haikou does not come close to Hawaii either in beauty or amenities, the Sheraton Haikou Resort, located on Holiday Beach, a 3 mile long beach to the west of Haikou, is a world-class resort. The grounds are beautifully landscaped. with easy access to the beach. The rooms are nicely decorated and have many touches one would expect to find in a luxury boutique hotel (e.g. free standing "designer" bathtub). Good restaurants, and one of the best breakfasts I've had while in China. The spa has a mineral hot spring that's fed from a source 700 meters below the ground.

10/10 Excellent

RL, Chengdu, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hainan's Little Known Secret
Sheraton resort Haikou is a surprisingly comfortable, well kept, 5 star accommodation. It's people are friendly, attentive, and make sure your stay is a pleasant one. English is spoken by much of the staff which makes it nice if your Chinese is limited. It has an excellent pool area, beach and more. We will definitely make a return trip.

6/10 Okay

Jing

Stayed 1 night in Jan 2023

8/10 Good

christian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Limite pour avoir des informations.
Stayed 3 nights in Oct 2021

8/10 Good

HaoHsin

Business traveller
Liked: Cleanliness, staff & service, room comfort
房间隔音较差。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
去看花花演唱會選了這家，很漂亮的酒店
Stayed 3 nights in Nov 2019
Response from Agnes on 25 Nov,2019
发现火星人一只！感谢您选择海口喜来登并留下宝贵评价！本次演唱会活动，汇聚了来自全世界各地的火星人们，花花的号召力和实力可见一斑哦！相信您也度过了一个非常圆满和精彩的周末呢！因为您满分的鼓励，小伙伴们会更加努力，继续为您和其他宾客提供同样高品质的服务！期待您的再次入住！祝您返程顺利，生活愉快哦！~

8/10 Good

Adem

Liked: Cleanliness, staff & service, room comfort
sauberes Hotel, guter Service, haben ein update bekommen, western Frühstück nicht so reichhaltig - eine käsesorte und keine Wurst.
Stayed 2 nights in Apr 2019
Response from Agnes Qing on 17 Jun,2019
Danke für ihre bemerkung! Frühstück sorten, Hat feedback an die zuständigen dienststellen!Freuen sie Sich auf ihren nächsten aufenthalt!Danke.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from Agnes Qing on 23 Jul,2019
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Agnes Qing on 23 Jul,2019
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
泳池太捧了
很舒適的酒店，很優美的環境，泳池太捧了！附近有遠大購物中心，大型超市，食店應有盡有，很理想！
Stayed 1 night in Dec 2018
Response from Agnes Qing on 14 Jun,2019
親愛的朋友，您好！感謝您選擇海口喜來登飯店！飯店位於椰樹婆娑的西海岸，與都市商業購物中心近在咫尺的世外桃源，無論休閒度假或商務旅行，享受陽光、椰林、碧海、溫泉的熱帶風情和高效便捷的商務設施，我們期待著在盛情好客的海口歡迎您的光臨。

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Zur Zeit Renovierungsarbeiten, unerttäglich laut
Laut und stinkend, wenig Essensangebot da kaum belegt, können wir Geld zurückfordern, hab Ihnen sofort berichtet, aber bisher keine Antwort

8/10 Good

NAM TIEN

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Yat ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wing

Liked: Cleanliness, staff & service, room comfort
Response from Agnes Qing on 14 Jun,2019
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.

2/10 Terrible

giant, HK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room condition is really bad!
No air-cond and central maintenance is really bad with smelly air, like urine with amonia smell.（＞^＜）This is the worse one among all my SHERATON stay. No need to consider!

8/10 Good

Kazu, Tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
プライベートビーチの景観も素晴らしいホテル
あいにくの雨模様の天気でしたが、部屋から眺めることのできる、プライベートビーチと海の景観はすばらしく、 これが晴れた日でしたら、さらに最高だったな　と少し残念でしたが、それでも十分に堪能できました。

8/10 Good

TechCrystal, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設施稍落後
沒有Wi-Fi，有線上網速度太慢，且收費高昂。床不太大，原本的海景房的海景完全被樹林遮住了，實在是不太滿意。但是早餐很豐盛，景色很漂亮。

10/10 Excellent

giovanni dondi, bologna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto bene

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zufrieden .....
Das Abholen hat nicht geklappt, aber dafuer complimentary Airport Transfer beiAbreise und Upgrade des Zimmers. Im Grossen und Ganzen sehr zufrieden. Sehr schoener Pool !