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Reviews of Xinyuan Hot Spring Hotel

3.5 out of 5
Xinyuan Hot Spring Hotel
No. 16 Haixiu East Road, Meilan District, Haikou, Hainan

Reviews

6.6
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we check out.We never take the glass from room.Their charges us rmb40 and compulsory give tips rmb10 Actually i already put the tips on the bed but check out recepeition still need to costs me and without receipt
Stayed 3 nights in Jun 2019
Response from Tina on 2 Jul,2019
Thank you very much for your advice .And it might be a little misunderstanding,looking forward to your next coming,we will serve you wholeheartedly.

6/10 Okay

Lincoln

Aged hotel that is well located
Check in was rather long as staff had difficulties in finding the booking. Room condition is rather aged. Good thing was the location, which is near the markets and shopping centres.
Stayed 1 night in Nov 2018
Response from Tina on 7 Dec,2018
Distinguished guests: hello!Please accept the most sincere greetings from hainan xinyuan hot spring hotel!Thank you very much for your valuable advice. We will try our best to improve the efficiency of inquiry booking and the quality of customer service.The convenient and superior transportation of the hotel has been deeply loved by business people.As a four-star old hotel, the facilities and equipment are being gradually updated.This year, some floors have been redecorated, and the buffet breakfast dining area and outdoor hot spring pool have been upgraded. Please believe that we have been working hard and never stop on the way to make more guests satisfied. I hope you will have a perfect experience when you check in next time!

8/10 Good

Ann, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated.
Hotel was about a 30-40mins ride away from the airport( remember to tell the taxi driver to charge by the meter. We took 3 different taxis. The one which ran by the meter charged 60, the other two charged 80RMB) Checking in was relatively smooth, do remember to bring a 100RMB deposit per pax. Although the rooms and hotel were rather dated and the lights were dim, the room was spacious and had adequate amenities( fridge, toiletries, big water boiler, etc) Mingzhu Square was a 5mins walk away- jewellery was sold on the first level, woman's clothes, men's items, children and household goods and on the top level, books and handphones were being sold. DC Electronics mall and Seaview shopping Centre was located further down. Did not explore these 2 places much as items were rather pricey. Along the stretch of road where the hotel was, there was also another mall with a supermarket. Visited it daily to get local goods which were well priced( prices were much better than those touristy areas. Received lots of freebies too) At the back of the hotel, theres a couple of wet makerts and small stalls that you could get a quick bite or have a nice sit down meal. The hotel was a relatively short drive ( 10-15mins max) to Dongmen east, Nanbei fruit market, Qilou old street etc. Would recommend the place for those who are not fussy about dated hotels.
Stayed 4 nights in Aug 2018
Response from Tina on 19 Sept,2018
Dear, thank you for your support, the hotel convenient and superior traffic has been loved by business people.As a four-star hotel, facilities and equipment are being gradually updated.At the end of September, part of the floor redecoration will be completed.The hotel is located in the city center, only 100 meters away from the airport bus, convenient transportation, near the provincial government, pearl square, wanghai international, sun and moon square.It is the ideal place for your business, government affairs and travel.830 meters deep water hot spring directly into each guest room is another feature of our hotel, the slightly alkaline hot spring water has the effect of relieving fatigue, relaxing and invigorating, beauty and beauty, we are waiting for you to visit again!

6/10 Okay

Richie, Singapore

Disliked: Staff & service
Nobody in the reception knows about Expedia platfo
Had a hard time checking in as none of the receptionist know about Expedia booking. Took my passport for the longest time to check for my inward immigration stamp which I have never encountered before. For once I thought I am in a police station getting interrogation. Besides location, all experience is bad and room is not clean. Very run down hotel and I'll give only a 2 star.
Stayed 1 night in Aug 2018
Response from Tina on 12 Sept,2018
Hello!Thank you very much for your stay in hainan xinyuan hot spring hotel!We apologize for not giving you a very satisfying accommodation experience this time.As we are wasting your precious time, we will step up business training for our employees to improve our work efficiency in a limited number of people.Sometimes due to system reasons, the check-in efficiency is reduced. No matter what, we will strive to provide each guest with a comfortable and warm experience.Sincerely looking forward to your visit again!

4/10 Poor

ricky, singapore

Disliked: Staff & service, property conditions & facilities
Hotel should remove their listing on internatiinal
Front desk staff was not able to check us in with presentation of booking details. They claim that they are not able to find booking and so not know what platform Expedia is. Had to look for alternative accommodation for the night Hotel should remove listing from international website if the staff cannot deal with such booking.
Stayed 4 nights in Mar 2018
Response from Tina on 7 Apr,2018
Dear guests: hello!First of all, please accept the most sincere greetings from xinyuan hot spring in hainan!Thank you very much for your valuable advice to our hotel. We have feedback to relevant departments to enhance our improvement.In your next check in when they see our change, to provide you with warm and thoughtful service is our constant aim, we look forward to once again have the opportunity to provide you with more high quality service, sincerely look forward to your visit again!

8/10 Good

Jianwei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Ka Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Tina on 21 May,2018
Dear guests: hello!Thank you for choosing to stay in hainan xinyuan hot spring hotel.The hotel is located in the bustling commercial street of haikou city center, only 100 meters from the airport bus (terminal) station, 30 minutes from meilan international airport.It is adjacent to pearl square, wanghai international, yisheng, haixiu 890 and other commercial buildings, with beautiful "people's park" across the street, the location is superior, the transportation is very convenient.Hotel out of the 830 meters deep underground mining of hainan island more than years ago by volcanic eruption and formation of the volcanic karst underground hot spring water, spring water exit water temperature for 53 ℃, water quality transparent clear, strong sense of lubrication, no peculiar smell.Deep water hot spring directly into each guest room, let you stay indoors, you can enjoy hot spring therapy more comfortable.Wish you a happy life and look forward to your coming again!