We booked a garden apartment and then sent an email to ask if we could have the apartment on ground floor. The staff replied it was no problem. When we arrived we realized they changed then to a non-garden apartment and when we complained they said it was now fully booked. Whereas the garden apartment had direct access to a veranda and a stair leading to the garden, we got had no door leading outdoors, and the view was into a corner of an overgrown backyard that no-one could access. So a big disappointment. The layout of the apartment was not good, with the bedroom being bright and nice with two big windows, but the living room dark and only a very small window. Not a nice place for meals. The kitchen and bathroon was like two corridors between the rooms so it felt very separated and small. The style was nice and it was clean. I would come back if I was guaranteed an apartment facing the garden (and I think also the apartments with balcony would be nice but didn't suit us as we had a pram).
There was a problem with the TV and when mentioning to the staff they suggested a few things that we tried, but it didn't work and the staff just replied that then they don't know and made no further efforts to solve it. Otherwise the staff was friendly.