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Best Western Raphael Hotel Altona

3.5 star property
Hotel with a full-service spa, near Reeperbahn

Choose dates to view prices

Photo gallery for Best Western Raphael Hotel Altona

Hypo-allergenic bedding, minibar, in-room safe, desk
Sauna
Bar (on property)
Bar (on property)
Daily buffet breakfast (EUR 17 per person)
Travelers find respite in the quiet garden at Best Western Raphael Hotel Altona or discover new stories in the library. Relax in the sauna after a day of exploration. A hearty buffet breakfast energizes guests, and the multilingual staff ensures a comfortable stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping
The current price is S$135
includes taxes & fees
26 Oct - 27 Oct

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Single Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 2

View all photos for Standard Double Room 1 Double bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room 1 Double bed

  • Sleeps 2

View all photos for Standard Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

  • Sleeps 1

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About the area

Map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765

What's nearby

  • Fish Market - 3 min drive - 1.9 km
  • St. Pauli Piers - 4 min drive - 2.6 km
  • Reeperbahn - 4 min drive - 2.6 km
  • Elbe Philharmonic Hall - 6 min drive - 4.2 km
  • Miniatur Wunderland - 6 min drive - 4.6 km

Getting around

  • Hamburg-Altona Station - 3 min walk
  • Königstraße S-Bahn - 13 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Espresso House - ‬3 min walk
  • ‪Köz Urfa - ‬2 min walk
  • ‪Burger King - ‬4 min walk
  • ‪SUBWAY - ‬2 min walk
  • ‪Klippkroog - ‬4 min walk

About this property

Best Western Raphael Hotel Altona

Hotel near Reeperbahn
Fish Market is located near Best Western Raphael Hotel Altona, which provides a library, a bar and a full-service spa. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Books, a front desk safe and smoke-free property
  • A computer station, a TV in reception and a lift
Room features
All guest rooms at Best Western Raphael Hotel Altona boast comforts, such as pillow menus, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • LED light bulbs, coffee/tea makers and heating

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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is S$151
includes taxes & fees
26 Oct - 27 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Self-parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Frequently asked questions

Is Best Western Raphael Hotel Altona pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Raphael Hotel Altona?

As of 1 Oct, 2025, prices found for a 1-night stay for 2 adults at Best Western Raphael Hotel Altona on 26 Oct, 2025 start from S$134.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Raphael Hotel Altona?

Self-parking is available for EUR 12 per day.

What time is check-in at Best Western Raphael Hotel Altona?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Best Western Raphael Hotel Altona?

Checkout is at noon.

Where is Best Western Raphael Hotel Altona located?

Located in Altona, this spa hotel is within 1 mile (2 km) of Theatre Neue Flora and Fish Market. Reeperbahn and Miniatur Wunderland are also within 3 miles (5 km). Hamburg-Altona Station is only a 3-minute walk and Königstraße S-Bahn is 13 minutes.

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Reviews

Best Western Raphael Hotel Altona Reviews

8.2

Very good

8.8

Cleanliness

7.8

Location

8.4

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 196 out of 636 reviews
Rating 8 - Good. 302 out of 636 reviews
Rating 6 - Okay. 107 out of 636 reviews
Rating 4 - Poor. 26 out of 636 reviews
Rating 2 - Terrible. 5 out of 636 reviews

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024

8/10 Good

ABDUL BASHEER

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023

4/10 Poor

bum jin

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

YOSHIKI R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sowohl der Check in als auch der Check out verliefen reibungslos. Die Zimmer werden nur auf Wunsch gereinigt. Der Kaffee und eine Flasche Wasser werden nur einmalig bereitgestellt. Die Zimmerreinigung ist gründlich. Im grossen und ganzen hat uns der Aufenthalt gut gefallen.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service
Für ältere Menschen zu schwer, mit einem vollen Koffer die Eingangsstufen zum Hotel hoch zu kommen.
Stayed 1 night in Sep 2025

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentral gelegen, sauber und freundliches Personal.
Stayed 1 night in Aug 2025

6/10 Okay

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles okay
Stayed 2 nights in Aug 2025

6/10 Okay

Günther

Disliked: Staff & service, property conditions & facilities
Die Lage ist sehr gut und praktisch für Aktivitäten da sehr gute Anbindung an öffentliche Verkehrsmittel.Leider war mein Zimmer zur Straße. Sehr laut. Parkmöglichkeiten für PKW sehr gut. Schlafbeteich und Bad sehr beengt.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dörte

Liked: Cleanliness, staff & service, property conditions & facilities
Alles bestens!
Stayed 1 night in Jul 2025

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War sehr gut hat alles gut geklappt 👍
Stayed 2 nights in Jul 2025

8/10 Good

Sonja

Stayed 7 nights in Jul 2025

8/10 Good

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer fand ich durch dieses große Bett sehr klein, schmaler Gang zum Badezimmer, aber sonst ok.
Stayed 1 night in Jun 2025

8/10 Good

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025