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ibis Hamburg City

3.0 star property
Hotel with a restaurant, 8-minute walk to Moenckebergstrasse

Choose dates to view prices

Ibis Hamburg City, in the heart of Hamburg, offers a warm welcome. Enjoy dinner at the on-site restaurant, drinks at the bar, or relax in the garden. Free in-room WiFi and easy access to attractions like Mehr!-Theater am Großmarkt. Staff receive positive reviews.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Air conditioning
The current price is S$114
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, in-room safe, blackout curtains, soundproofing

Room, 1 Double Bed (New Sleep Easy Concept)

8.6 out of 10
Excellent
(45 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, blackout curtains, soundproofing

Room, 2 Single Beds

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 Double Bed with Sofa bed

7.8 out of 10
Good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - twin
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Double Beds, Connecting Rooms (Family)

Hypo-allergenic bedding, in-room safe, blackout curtains, soundproofing

Standard Suite, 2 Double Beds, Connecting Rooms (Family)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Amsinckstr. 3, Hamburg, HH, 20097

What's nearby

  • Moenckebergstrasse - 7 min walk - 0.6 km
  • Mehr!-Theater am Großmarkt - 8 min walk - 0.7 km
  • Hamburg City Hall - 16 min walk - 1.4 km
  • Miniatur Wunderland - 2 min drive - 1.4 km
  • Elbe Philharmonic Hall - 3 min drive - 2.0 km

Getting around

  • Steinstrasse U-Bahn - 3 min walk
  • Hamburg Central Station - 9 min walk
  • Hamburg Airport (HAM) - 30 min drive

Restaurants

  • ‪Viva Cantina - ‬1 min walk
  • ‪Bus Stop - ‬10 min walk
  • ‪The Garden's Table - ‬2 min walk
  • ‪RoofDrop Bar - ‬1 min walk
  • ‪Oberhafen-Kantine - ‬9 min walk

About this property

ibis Hamburg City

Hotel near Moenckebergstrasse
Located close to Mehr!-Theater am Großmarkt and Hamburg City Hall, ibis Hamburg City provides a terrace, a shopping centre on-site and a garden. The on-site restaurant offers dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Additional perks include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A lift, smoke-free property and a front desk safe
  • A 24-hour front desk and a vegetable garden
  • Guest reviews give good marks for the helpful staff
Room features
All 252 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • Daily housekeeping and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Shopping centre

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 16 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19.00 for adults and from EUR 9.50 for children
  • Self-parking fee: EUR 19 per night
  • Pet fee: EUR 16 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg

Frequently asked questions

Is ibis Hamburg City pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 16 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at ibis Hamburg City?

As of 7 Nov, 2025, prices found for a 1-night stay for 2 adults at ibis Hamburg City on 8 Dec, 2025 start from S$113.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Hamburg City?

Self-parking is available for EUR 19 per night.

What time is check-in at ibis Hamburg City?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at ibis Hamburg City?

Checkout is at noon.

Where is ibis Hamburg City located?

Located in Hamburg-Mitte, this hotel is within 1 mi (2 km) of Moenckebergstrasse, Mehr!-Theater am Großmarkt and Hamburg City Hall. St. Michaelis Church and Elbe Philharmonic Hall are also within 2 mi (3 km). Steinstrasse U-Bahn is only a 3-minute walk and Steinstraße Station is 5 minutes.

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ibis Hamburg City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 302 out of 1010 reviews
Rating 8 - Good. 532 out of 1010 reviews
Rating 6 - Okay. 145 out of 1010 reviews
Rating 4 - Poor. 18 out of 1010 reviews
Rating 2 - Terrible. 13 out of 1010 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Ideally located for our travel plans, language was not a problem all the staff were excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was great!

Everything was great and exactly as advertised. Clean and comfortable!
Stayed 3 nights in Jul 2025

8/10 Good

Adriaan

Liked: Staff & service
Location was good, walking distance of the city centre and public transport
Stayed 3 nights in Apr 2025

6/10 Okay

seza

Liked: Cleanliness, property conditions & facilities
We liked the location, it was walking distance to the city center and all kinds of transportation. However the rooms were very small and customer service was poor. They would direct you by hand gestures instead of saying to go right or left and for how many blocks. We had to ask random people for directions.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe, clean & easy

Safe, clean, quick and easy. A very nice choice to stay a night or two in Hamburg. All in a walking distance. One of the best & new Ibis hotels I’ve been to.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, location & staff, but a bit basic.

Nice hotel in easy walking distance of U1 line and with helpful staff but you have to go down to Reception to get an iron and ironing board and pay a refundable €10 deposit and the luggage store is lockers that cost you €2. No tea or coffee making facilities in room and pretty basic all in one shampoo/conditioner/body wash.
Stayed 2 nights in Feb 2025

6/10 Okay

Cynthia

Overall, this is an average hotel. However, they need to upgrade their beds. We woke up with stiff, sore backs and bodies from the uncomfortable beds.
Stayed 3 nights in Jul 2024

8/10 Good

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk and bar personnel. Helpful and friendly. 2nd time cleaning staff do away with hygiene items. This time it was my shower cap. Last ibis in Munich it was my entire wash bag that disappeared
Stayed 5 nights in Jan 2025

8/10 Good

JAEWON

Liked: Cleanliness, staff & service, property conditions & facilities

Reasonable price

Room and shower booth is too small for me. Other things are good Crew is nice
Stayed 6 nights in Sep 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Feb 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst pillow ever experienced in a hotel in 30 years.
Stayed 2 nights in Mar 2023

6/10 Okay

Neil

Liked: Staff & service, room comfort

For 3 star was very basic with mice thrown in free

Although it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud! Air con turned low didnt work either. Only one pillow for each person and no extras in the room so had to ask. No tea / coffee facilities in the room like basic UK hotels always provide. Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested. Wont let me upload photos on here.
Stayed 3 nights in Jan 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hauptbahnhof in 8 Minuten zu Fuß erreichbar. Mitarbeiter am Empfang sehr geduldig und hilfsbereit.
Stayed 1 night in Oct 2025

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service
The customer service was poor from the receptionist who greeted me at time of check in. Other staff were great. The room on arrival was dirty with towels on the floor and the bed was not made.
Stayed 3 nights in Oct 2025

8/10 Good

Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles zufriedenstellend. Frühstücksbuffet war sehr gut. Probleme hatte ich nur mit Expedia. Über diese Plattform werde ich nichts mehr buchen
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist sehr zentral und man erreicht zentrale Sehenswürdigkeiten gut. Leider sind viele Obdachlose und Drogenabhängige im nahegelegenen Umfeld.
Stayed 2 nights in Aug 2025

8/10 Good

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage. Nähe U-Bahn Station und Hauptbahnhof.
Stayed 2 nights in Aug 2025

4/10 Poor

Abdulkadir

Disliked: Amenities, property conditions & facilities
Kein kühlschrank kein wasser zum trinken fernseher da aber nicht funktionsfähig netflix oder YouTube geht nicht bei allen für den preis teuer aufjedenfall
Stayed 2 nights in Aug 2025

6/10 Okay

Yuki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
冷蔵庫とケトルがない点が困りました。
Stayed 5 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat rine Top Lage. Nah am Hbf aber nicht zu nah. Die Zimmer waren sauber und zudem haben wir statt einem Dreierzimmer sogar zwei Doppelzimmer bereitgestellt bekommen. Ein top Hotel für einen Kurzaufenthalt aber sicherlich auch für längere Aufenthalte.
Stayed 2 nights in Aug 2025

8/10 Good

Holger

Liked: Cleanliness, property conditions & facilities
Tüge waren Nachts laut. Klimaanlage nicht wirklich regelbar
Stayed 5 nights in Jul 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint ophold på Ibis Hotel city

Fint hotel. Rent og meget stille, selvom det ligger tæt på en meget befærdet vej og togbane. Sengene er lidt hårde. Fint og varieret morgenmad. God beliggenhed i forhold til byen og attraktioner.
Stayed 3 nights in Jul 2025

8/10 Good

Michèle

Kann ich nur empfehlen
Stayed 2 nights in Jul 2025

6/10 Okay

Pierre

Liked: Amenities
Mein Problem war das Bad, dreckige Dusche Handtücher nicht in Ordnung muss auf jedenfall nachgebessert werden.
Stayed 2 nights in Jul 2025

6/10 Okay

Pia

Et ok hotel til prisen, ikke den store hjælp at hente i receptionen ved behov
Stayed 2 nights in Jul 2025