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Novotel Hamburg City Alster

4.0 star property
Eco-certified hotel with full-service spa and fitness centre

Choose dates to view prices

Photo gallery for Novotel Hamburg City Alster

Front of property – evening/night
Garden
Meeting facility
Meeting facility
In-room safe, laptop workspace, blackout curtains, soundproofing
Novotel Hamburg City Alster in Hamburg-Nord provides a quiet escape surrounded by gardens. Guests can enjoy relaxing treatments at Wellnessbereich spa, stay connected with in-room WiFi, exercise at the gym, or handle business matters in the 24-hour business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • 24/7 front desk
The current price is S$124
includes taxes & fees
19 Oct - 20 Oct

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(48 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.7 km
  • Elbe Philharmonic Hall - 6 min drive - 4.3 km
  • Reeperbahn - 6 min drive - 4.7 km

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪HBB Bistro - ‬9 min walk
  • ‪Pars - ‬6 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Curry Lounge - ‬7 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk

About this property

Novotel Hamburg City Alster

Upscale eco-certified hotel near Miniatur Wunderland
At Novotel Hamburg City Alster, you can look forward to a garden, dry cleaning/laundry services and a bar. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a gym and a steam room.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a vending machine
  • A TV in reception, tour/ticket information and a lift
  • A 24-hour front desk, a vegetable garden and a banquet hall
  • Guest reviews give good marks for the helpful staff
Room features
All 210 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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8.8 out of 10, Excellent, 896 reviews
The price is S$135
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12 Oct - 13 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Covered self-parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is Novotel Hamburg City Alster pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Novotel Hamburg City Alster?

As of 1 Oct, 2025, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 19 Oct, 2025 start from S$123.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Hamburg City Alster?

Self-parking is available for EUR 27 per night.

What time is check-in at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Novotel Hamburg City Alster?

Checkout is at noon.

Where is Novotel Hamburg City Alster located?

Located in Hamburg-Nord, this spa hotel is 0.7 mi (1.1 km) from Alster Lakes and within 3 miles (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.8 mi (4.5 km) away. Lubecker Street U-Bahn is only a 4-minute walk and Lohmuhlenstrasse U-Bahn is 5 minutes.

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Reviews

Novotel Hamburg City Alster Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 444 out of 1004 reviews
Rating 8 - Good. 449 out of 1004 reviews
Rating 6 - Okay. 86 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

Reviews

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden, frühstück vielfältig und lecker! Zimmer gemütlich, Bett sehr angenehm!
Stayed 2 nights in Aug 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles perfekt - es hat uns sehr gefallen.
Stayed 1 night in Aug 2025

10/10 Excellent

Tamarra

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes Zimmer, gutes Frühstück, super geduldiger und freundlicher Service
Stayed 2 nights in Aug 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wirkt innen sehr frisch und modern, alles ist sauber und gepflegt. Das Frühstück haben wir nicht genommen, da es mir zu teuer erschien. Dafür war es abends sehr angenehm, an der Bar zu sitzen. Der Service ist ausgezeichnet, die Atmosphäre sehr gut und das Personal ausgesprochen freundlich.
Stayed 2 nights in Sep 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Frühstück. U-Bahn-Station in der Nähe
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, gerne wieder
Stayed 2 nights in Jul 2025

8/10 Good

Carsten

Liked: Staff & service, property conditions & facilities, room comfort
Dejligt hotel
Stayed 4 nights in May 2025

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Sep 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel, gute Lage
Stayed 3 nights in Apr 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Stayed 7 nights in Aug 2025

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr kompetent und serviceorientiert.
Stayed 1 night in Aug 2025

8/10 Good

Sigrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles zu unserer Zufriedenheit, leider an Hauptstrasse und daher sehr laut bei offenem Fenster
Stayed 4 nights in Aug 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jenjiera

Liked: Cleanliness, staff & service, property conditions & facilities
Super Lage, alles Bestens
Stayed 1 night in May 2025

10/10 Excellent

Margit

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Aug 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neues Hotel. Zentral gelegen direkt an der U-Bahn. Gutes Frühstücksbuffet, aber recht teuer.
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und das Personal war ausgesprochen freundlich. Die Lage ist perfekt – zentral und mit direkter U-Bahn-Anbindung. Das Preis-Leistungs-Verhältnis ist wirklich fair. Vielen Dank, wir kommen gerne wieder!
Stayed 1 night in Aug 2025

8/10 Good

Dennis

Waren freundlich
Stayed 2 nights in Aug 2025

8/10 Good

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Gutes Hotel in guter Lage, U-Bahn direkt vor der Tür.
Stayed 3 nights in May 2025

8/10 Good

Kari

Liked: Staff & service
Hyvä aamiainen
Stayed 2 nights in Jun 2025

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

6/10 Okay

Hans-Jürgen

Liked: Cleanliness, amenities, property conditions & facilities
Das Frühstück war für 27 Euro nur mittelmäßig
Stayed 2 nights in Jul 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles wunderbar
Stayed 3 nights in Jun 2025

8/10 Good

Juliane

Liked: Cleanliness, staff & service, amenities
Hübsches Hotel, bequeme Schlafcouch für die Kinder, gutes Frühstück, zu unserer Zeit war der Speisesaal leider im Umbau
Stayed 1 night in Jun 2025

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