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Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Flat-screen TV

Guest reviews

3.6/5 Good
1,010 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast Available
Bar
Housekeeping
24/7 Front Desk

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitiser provided

Map

Explore the area

Popular LocationSt. Michaelis Church6 min walk
Popular LocationOperettenhaus7 min walk
Popular LocationSt. Pauli Piers8 min walk
AirportHamburg (HAM)29 min drive

Choose dates to view prices

  • Economy Single Room, 1 Single Bed

    4.2/5 guest room rating

    Room amenities

    • 9 sq m
    • Sleeps 1
    More detailsEconomy Single Room, 1 Single Bed
  • Basic Double Room, 1 Queen Bed

    3.9/5 guest room rating

    Room amenities

    • 12 sq m
    • Sleeps 2
    More detailsBasic Double Room, 1 Queen Bed
  • Standard Double Room

    4.1/5 guest room rating

    Room amenities

    • 16 sq m
    • Sleeps 2
    More detailsStandard Double Room
  • Comfort Double Room

    3.8/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsComfort Double Room
  • Triple Room

    4.5/5 guest room rating

    Room amenities

    • 19 sq m
    • Sleeps 3
    More detailsTriple Room
  • Basic Single Room, 1 Queen Bed

    4.5/5 guest room rating

    Room amenities

    • 12 sq m
    • Sleeps 1
    More detailsBasic Single Room, 1 Queen Bed
  • Standard Single Room

    3.8/5 guest room rating

    Room amenities

    • 16 sq m
    • Sleeps 1
    More detailsStandard Single Room
  • Comfort Single Room

    Room amenities

    • 18 sq m
    • Sleeps 1
    More detailsComfort Single Room
  • Comfort Room

    4.1/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 4
    More detailsComfort Room

About this area

Hamburg

Located in Neustadt neighbourhood, Novum Hotel Holstenwall Hamburg Neustadt is connected to a shopping centre. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Stadtpark and Jenischpark. Hamburger Dom and Hagenbeck Zoo are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Our guests appreciate the hotel's central and quiet location.

Visit our Hamburg travel guide
Map
Popular Location

What's nearby

  • Reeperbahn - 4 min walk
  • St. Michaelis Church - 6 min walk
  • Operettenhaus - 7 min walk
  • St. Pauli Piers - 8 min walk
  • Hamburger Dom - 9 min walk

Getting around

  • Sternschanze Station - 3 min drive
  • St. Pauli U-Bahn - 4 min walk
  • Hamburg (HAM) - 29 min drive

About this property

Novum Hotel Holstenwall Hamburg Neustadt

Hotel connected to the convention centre in Neustadt with bar/lounge
Along with a bar/lounge, this smoke-free hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff and a TV in a common area are on-site. All rooms are individually furnished and offer free WiFi and free newspapers. Flat-screen TVs come with satellite channels, and other amenities that guests will find include hairdryers and safes.
Novum Hotel Holstenwall Hamburg Neustadt offers 67 forms of accommodation with a safe and free newspapers. This individually furnished accommodation includes desks. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 8.90 for adults and EUR 4.95 for children
  • 1 bar

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 30.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 8.90 for adults and EUR 4.95 for children (approximately)
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Noise-free guestrooms cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast
The property affirms that it adheres to the guide to reopening holiday rentals (DTV & DFV - Germany) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Can I cancel my reservation for free at Novum Hotel Holstenwall Hamburg Neustadt and receive a full refund?
Yes, Novum Hotel Holstenwall Hamburg Neustadt offers free cancellation on select room rates, because flexibility matters! Please refer to Novum Hotel Holstenwall Hamburg Neustadt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novum Hotel Holstenwall Hamburg Neustadt?
As of 11 Aug,2020, prices found for a 1-night stay for 2 adults at Novum Hotel Holstenwall Hamburg Neustadt on 30 Aug,2020 start from SG$72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
This hotel doesn't offer parking.
What time is check-in at this hotel?
Check-in is from 3:00 PM to anytime. Early check-in is available for a fee of EUR 15.00 (subject to availability).
What time is check-out at Novum Hotel Holstenwall Hamburg Neustadt?
Checkout is at noon. Late checkout is available for EUR 15.00 (subject to availability).
Where is this hotel located?
Located in Neustadt, this hotel is within a 5-minute walk of Hamburg Museum and Reeperbahn. St. Michaelis Church and Operettenhaus are also within 10 minutes. St. Pauli U-Bahn is only a 4-minute walk and Landungsbrücken Station is 9 minutes.

Guest reviews

Overall score and ratings for Novum Hotel Holstenwall Hamburg Neustadt

3.6
5 - Excellent
124
4 - Good
499
3 - Okay
295
2 - Mediocre
73
1 - Poor
19
4.0
Cleanliness
3.8
Service and Staff
3.3
Amenities
3.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2020

2/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

The best thing it was the cleanliness and the location. The mattress was awful. On our first night at the hotel, we wake up at small hours in the morning with people laughing and talking on the corridor for ages and the reception staff did not do anything about it. Breakfast did not have any dairy free options. As they did not have any dairy free options,in the afternoon I went to the supermarket and bought a big pot of dairy free yogurt. While asking at the reception if they have a spoon as I was hungry, staff were the most unfriendly and rude I ever seen in a hotel reception. The receptionist said that we were in a hotel, and when my husband said, yes, and we are staying here is why we are asking for a spoon. the receptionist asked our room number and requested the key to make sure we were there. When we showed them the key, he just looked at me and said no spoon and no kitchen. His reaction it would not be much different if I have asked for a gun. I am sure that if one day I return to Hamburg I would not stay in this hotel. Reception should be able to help guests, listen their needs, willing to help when they need anything, not treating them in such unfriendly way. I cannot understand how people so unfriendly and rude can work in a hotel reception.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

For a short stay perfect however breakfast is poor

Stayed 2 nights in Dec 2019

3/5

  • Liked: Cleanliness, room comfort

Stayed 4 nights in Dec 2019

2/5

  • Disliked: Staff & service, property conditions & facilities
Rude staff

Rude staff

Stayed 2 nights in Nov 2019