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Sofitel Hamburg Alter Wall

Family-friendly hotel with full-service spa and health club

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Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Gym
  • Room service

Room options

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Exterior

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About the area

Map
Alter Wall 40, Hamburg, HH, 20457

What's nearby

  • Hamburg City Hall - 3 min walk - 0.3 km
  • Miniatur Wunderland - 10 min walk - 0.9 km
  • Elbe Philharmonic Hall - 14 min walk - 1.3 km
  • Hamburg Cruise Center - 17 min walk - 1.4 km
  • Reeperbahn - 3 min drive - 2.0 km

Getting around

  • Rodingsmarkt U-Bahn - 3 min walk
  • Michaeliskirche Hamburg Station - 11 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • ‪Fleetenkieker - ‬3 min walk
  • ‪Brauhaus Joh. Albrecht - ‬1 min walk
  • ‪Mélange - ‬3 min walk
  • ‪elbgold Innenstadt - ‬5 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Sofitel Hamburg Alter Wall

Family-friendly hotel near Miniatur Wunderland
Near Elbe Philharmonic Hall and Hamburg Cruise Center, Sofitel Hamburg Alter Wall provides an airport shuttle, a poolside bar and a terrace. Indulge in a massage at Seagull Spa, the on-site spa. The on-site international cuisine restaurant, Ticino, offers breakfast and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and free newspapers
  • Luggage storage, tour/ticket information and multilingual staff
Room features
All 241 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi.
Other amenities include:
  • Bathrooms with designer toiletries and hairdryers
  • 49-inch LCD TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 6 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Airport shuttle available
  • Parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 32 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Seven Heads
  • Ticino

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 9.60 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 32 per person
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 30 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alter Hamburg
Alter Wall Hamburg
Hamburg Sofitel
Hamburg Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hamburg
Sofitel Alter Wall Hotel
Sofitel Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall
Wall Hamburg
Accor Hamburg Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg

Frequently asked questions

Does Sofitel Hamburg Alter Wall have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Sofitel Hamburg Alter Wall pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Sofitel Hamburg Alter Wall?

Self-parking is available for EUR 30 per day.

What time is check-in at Sofitel Hamburg Alter Wall?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Sofitel Hamburg Alter Wall?

Checkout is at noon.

Where is Sofitel Hamburg Alter Wall located?

This family-friendly Hamburg hotel is located on a river, within a 5-minute walk of Neuer Wall and Hamburg City Hall. Miniatur Wunderland and Reeperbahn are also within 1 mile (2 km). Rodingsmarkt U-Bahn and Stadthausbrücke S-Bahn are within a 5-minute walk.

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Sofitel Hamburg Alter Wall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 304 out of 999 reviews
Rating 6 - Okay. 87 out of 999 reviews
Rating 4 - Poor. 18 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Stayed 2 nights in Oct 2020

8/10 Good

Claudia

Stayed 2 nights in Oct 2020

8/10 Good

Bonnie

Stayed 2 nights in Oct 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Julie

Stayed 1 night in Oct 2020

8/10 Good

Ulrich

Stayed 2 nights in Oct 2020

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Dorthe

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

6/10 Okay

Kenneth Fogh

Liked: Cleanliness
Stayed 2 nights in Sep 2020

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt hotel og god beliggenhed

Stayed 1 night in Sep 2020

8/10 Good

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt beliggende hotel

Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner. Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Stayed 2 nights in Sep 2020

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities

Average

Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Stayed 1 night in Sep 2020

8/10 Good

Poul

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2020

6/10 Okay

Heiko

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Stayed 3 nights in Aug 2020

10/10 Excellent

Kim Weckstrøm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Mathilde

Liked: Cleanliness, property conditions & facilities, room comfort

god beliggenhed

Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes. Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad... Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.
Stayed 4 nights in Aug 2020

10/10 Excellent

Hanna Theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Kai Tonning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020