Thank you for your valuable feedback. we note your observation and most importantly will ensure that this is raised with our House keeping team leader to ensure that correct processes are being followed and that nothing is missed when cleaning. In the meantime, we wish you safe travels and hope to see you again soon.

Many thanks for your lovely feedback. We are really appreciative of your comments.

Thank you for your lovely review, we are really fortunate to have such a wonderful group of people working together to ensure our guests enjoy the best possible experience. No that we are shortly about to complete our refurbishments we working to ensure that we continue to improve on what we provide.

Thank you for your feedback, we are really pleased that you had a really enjoyable stay with us. The air conditioning is maintained, and filters regularly cleaned on a set schedule. We have noted your comment and have relayed this to our building managers to ensure particular attention to the filters. In the meantime, we wish you safe travels and hope to see you again soon

Thank you for your feedback and rating, we very much appreciate your comments. Occasionally an event and extra activities take place in the city centre, it can affect all accommodation providers located in the cbd. It may have been unfortunate that this seems to be the case during your stay. We are however fortunate to be able to offer a wonderful variety of apartments in our heritage building and if requested we are happy to accommodate guests in an alternative quieter part of the Hotel. Possibly in the future please just let us know if you wish a particular type of room. Many thanks again for your comments, we wish you safe travels and hope to see you again soon.

Thank you so much for your generous review, we really appreciate your comments. We wish you safe travels and hope that we will see you again in the near future.

Thank you for your generous feedback, we have a terrific team who are totally committed to ensuring our guests enjoy the best possible experience

Thank you for your feedback.

Thank you for your lovely feedback, our team do work hard to ensure guests enjoy their stay. We are very proud of our Heritage building.

Thank you for your rating, it is appreciated.

Thank you for your rating, we do work hard to ensure our guests have a really enjoyable stay.

Thank you for your generous rating. Our team do work hard to ensure gusts have a terrific stay.

Thank you for your generous feedback, it is really appreciated. Our team do work exceptionally hard to ensure all of our guests enjoy the best possible experience, it means so much when this is acknowledged. We wish you safe travels and we hope to see you again in the future.

Thank you for your feedback, this is really appreciated constructive commentary allows us to better understand our guest experience and help us to improve. Normally our after hours process is efficient and smooth with a team member being ready and waiting to take a call to enable after hours access in a prompt safe and confidential manner. We always have a member of our team on site ready to support and attend to any guest requirements such as the concerns you mentioned, we are looking into what has happened here to ensure that our standards are met and guests don't wait for an unreasonable period of time. Our beds are of a very high commercial standard and need to be supportive with a deep comfort layer. We do acknowledge that these can be a very personal thing and for those guests who prefer a much softer bed we do carry toppers which are easily fitted on request. Indeed if a guest has particular pillow preference we also have options. Showers are regularly checked and if found faulty we instantly replace the relevant component. We are disappointed not to have met your expectations on this occasion and we will discuss your feedback at our next team meeting. Unfortunately we were not made aware of any of your experiences at the time of your stay. Had we been made aware of any issue we would have been very happy to attend to any concerns at the time. It is not really possible to address your personal concerns afterwards. In the meantime thank you again for your feedback, we wish you safe travels and hope that you will provide us with another opportunity to host you again in the future.

Thank you :-)

Thank you for your rating, we are always seeking feedback which will enable us to improve our guests experience. For this reason we are curious to better understand why you rated us as you have. We always welcome direct communications in this regard.