BBQ/picnic Area

Reviews of Element Hampton Peninsula Town Center

3 out of 5
Element Hampton Peninsula Town Center
1851 MERCHANT LANE, Hampton, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 184 out of 335 reviews" "
Rating 8 - Good. 70 out of 335 reviews" "
Rating 6 - Okay. 35 out of 335 reviews" "
Rating 4 - Poor. 14 out of 335 reviews" "
Rating 2 - Terrible. 32 out of 335 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kendrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Guest Services Team on 7 May,2024
Dear Kendrick, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Element Hampton Peninsula Town Center. We look forward to welcoming you back on your next visit!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Team on 30 Apr,2024
Dear Jasmine, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Element Hampton Peninsula Town Center so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

ShaQuinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 3 Apr,2024
Dear ShaQuinta, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Element Hampton Peninsula Town Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Donisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Element Hampton Peninsula Town Center: A Gem for Extended Stays If you're looking for a comfortable and convenient place to stay in Hampton, Virginia, look no further than Element Hampton Peninsula Town Center. This hotel truly impressed me. Here's why: Clean and Spacious Rooms: My room was spotless and well-maintained. The in-suite kitchen was a major plus, especially for extended stays. It felt more like an apartment than a hotel room, which was a nice change of pace. Prime Location: The hotel is situated right in the heart of the Hampton Town Center. Everything you need - restaurants, shops, entertainment - is within walking distance. They also had bikes you can rent. Delicious Breakfast: Starting your day with a complimentary breakfast is a great perk, and the options at Element were delicious. Surrounded by Restaurants: There's a wide variety of restaurants right outside your doorstep. You'll have no trouble finding something to satisfy your taste buds.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 2 Apr,2024
Dear Donisha, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast. Thank you for spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

2/10 Terrible

Chris

Travelled with partner
Disliked: Amenities
I booked a room at the Element Hampton through Expedia and paid in full. Upon checking in, the gentleman at the desk acknowledged that the room was pre paid and asked for a card to cover any damages. When I check my account the next day the hotel charged me AGAIN for the room. Totally unacceptable.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 1 Apr,2024
Dear Chris, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We have already issued a refund. We completely understand the frustration you must have experienced, and we appreciate you bringing this to our attention. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

Ashia

Liked: Staff & service, property conditions & facilities
Overall ot was an enjoyable experience. Would come back again
Stayed 4 nights in Feb 2024
Response from Guest Services Team on 22 Feb,2024
Dear Ashia, We are pleased you had an energizing and fulfilling stay at Element Hampton Peninsula Town Center. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services Team on 21 Feb,2024
Dear Ray, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Services Team on 13 Feb,2024
Dear Kristina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

Aisha

Stayed 1 night in Feb 2024
Response from Guest Services Team on 5 Feb,2024
Dear Aisha, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Element Hampton Peninsula Town Center; we hope to see you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Susi

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay!
This was by far one of the best stays I’ve had in a while. In town for my daughter’s wedding for 5 nights and the hotel was perfect. The food of good, the staff was amazing and the best part, the elevators were on point. We’ve all been places where you wait forever for that elevator. But not here! Good parking and locations. 10/10!
Stayed 5 nights in Jan 2024
Response from Guest Services Team on 30 Jan,2024
Dear Susi, Firstly, we want to congratulate you on your daughter's wedding. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. We also appreciate your kind comments regarding the elevator and parking. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was an honor to host your visit at Element Hampton Peninsula Town Center, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay !!!
Amazingly clean and very modern!!!!
Stayed 1 night in Jan 2024
Response from Guest Services Team on 30 Jan,2024
Dear Pam, We are flattered by your kind review of Element Hampton Peninsula Town Center! We are thrilled to read about your enriching stay and how much you enjoyed our modern, well-maintained property. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are honored you chose to stay with us during your visit to the Hampton area, and we can't wait to host you in the future for more great memories. Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

shameeka

Stayed 1 night in Jan 2024
Response from Guest Services Team on 21 Mar,2024
Dear Shameeka, We appreciate you taking the time to leave your kind rating for Element Hampton Peninsula Town Center. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on 17 Jan,2024
Dear Paul, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Element Hampton Peninsula Town Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Rhonda

Stayed 13 nights in Dec 2023
Response from Guest Services Team on 10 Jan,2024
Dear Rhonda, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Element Hampton Peninsula Town Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Marlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Agent on 6 Jan,2024
Thank you for choosing to stay with us. We hope that you will visit us again.

8/10 Good

Gloria

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 2 Jan,2024
Dear Gloria, Thank you for taking the time to leave your generous rating regarding your recent visit to Element Hampton Peninsula Town Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team on 31 Dec,2023
Dear Ayana, Thank you for the wonderful review of Element Hampton Peninsula Town Center. We are thrilled to read that you enjoyed your stay thoroughly. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you once again for staying with us; we look forward to hosting you again on your next visit to the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Anaya

Stayed 2 nights in Dec 2023
Response from Guest Services Team on 28 Dec,2023
Dear Anaya, We are delighted you enjoyed your stay at Element Hampton Peninsula Town Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Tobias

Stayed 1 night in Dec 2023
Response from Guest Services Team on 27 Dec,2023
Dear Tobias, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Element Hampton Peninsula Town Center; we hope to see you again soon. Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

2/10 Terrible

CRYSTAL, HAMPTON

Stayed 1 night in Dec 2023
Response from Guest Services Team on 15 Jan,2024
Dear Crystal, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience here, the hotel was nice and clean and the staff was very hospitable especially the front desk clerk Marshall. I would come back and stay again.
Stayed 1 night in Dec 2023
Response from Guest Services Team on 19 Dec,2023
Dear Serena, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We appreciate you mentioning Marshall for a job well done. Comments such as yours encourage our staff and help us know we are meeting our goal of exceptional hospitality. It was our pleasure hosting you at Element Hampton Peninsula Town Center, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

CRAIG

Stayed 2 nights in Dec 2023
Response from Guest Services Team on 7 Jan,2024
Dear CRAIG, Thank you for choosing to stay with us and leaving your rating. We're delighted to know that you had a great experience here at Element Hampton Peninsula Town Center. We look forward to welcoming you back on your next visit.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Andrea

Travelled with pets, Travelled with partner
Liked: Amenities
Stayed 1 night in Oct 2023
Response from Guest Services Team on 16 Dec,2023
Dear Andrea, We are thrilled you had an excellent stay at Element Hampton Peninsula Town Center, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located for us. Pet-friendly and great complementary breakfast.
Stayed 3 nights in Nov 2023
Response from Guest Services Team on 28 Nov,2023
Dear Maria, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast. We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for mentioning to future guests we are a pet-friendly hotel. It was our pleasure to host you at Element Hampton Peninsula Town Center, and we look forward to seeing you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, responsive & professional staff.
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 15 Nov,2023
Dear Guest, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

karissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 31 Oct,2023
Dear Karissa, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Element Hampton Peninsula Town Center.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

torri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 30 Oct,2023
Dear torri, Thank you for staying with us and your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. We hope Element Hampton Peninsula Town Center is your first choice whenever you visit the Hampton area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property although stunning has some items that should be paid attention to by facilities. The living room area had hangers for a 2nd window covering but it was missing. The result: lots of street and nearby freeway noise, plus lighting. The towel bar came loose while we were there. Touch ups on the wall in the kitchen were noticeable. As much as this room was and the expectation of quality matched elsewhere on site, this is an issue.
Stayed 1 night in Oct 2023
Response from Guest Services Team on 16 Oct,2023
Dear Mary, Thank you for taking the time to share about your stay. We are glad you enjoyed most aspects of your visit. It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We have noted your remarks regarding our rooms and facilities. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

4/10 Poor

Kenesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff customer service. Room was dirty.. bed was nasty. Walls paint chipped.
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 15 Oct,2023
Dear Kenesha, Thank you for reviewing our hotel. We apologize for not meeting all of your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We will immediately address this issue with our housekeeping team to ensure necessary changes are made to solve these problems. We are happy that our team took good care of you, so we hope you will consider staying with us again to provide you with the seamless stay you deserve.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Shatanyaer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services Team on 11 Oct,2023
Dear Shatanyaer, Thank you for choosing Element Hampton Peninsula Town Center and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Dominique

Stayed 1 night in Oct 2023
Response from Guest Services Team on 12 Oct,2023
Dear Dominique, Thank you for rating your stay at Element Hampton Peninsula Town Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

2/10 Terrible

Sharena

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Management was not professional
Stayed 1 night in Oct 2023
Response from Guest Services Team on 9 Oct,2023
Dear Sharena, Thank you for taking the time to share your feedback. We are sorry to hear that you experienced any issues during your stay with us. We strive to provide exceptional customer service to all our guests, and it is disappointing to learn that we fell short of your expectations. We value your feedback and will take the necessary steps to ensure that such incidents do not happen in the future. We appreciate your honesty and hope you will give us another opportunity to serve you better on your next visit. Thank you again for bringing this to our attention; we look forward to welcoming you back soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Watson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The best hotel we have stayed in. Was amazed at the wonderful breakfast layout & quality of food. All management was friendly &accimodatimg.
Stayed 3 nights in Sep 2023
Response from Your Guest Services Team at Element Hampton on 30 Sept,2023
Dear Watson, Thank you for your kind words! We're delighted you had such a positive experience at Element Hampton Peninsula Town Center. Our team is dedicated to providing the best service and amenities possible, and we're thrilled that you enjoyed our breakfast and found our staff accommodating. We look forward to welcoming you back on your next visit!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice low key hotel with spacious rooms, comfy beds
Stayed 1 night in Sep 2023
Response from Your Guest Services Team at Element Hampton on 30 Sept,2023
Dear Karen, We're thrilled you enjoyed your stay at Element Hampton Peninsula Town Center! Thank you for the positive feedback about our spacious rooms and comfortable beds. We look forward to welcoming you back for another great stay in the future.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Karline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The location is great for shopping and eating. Not far from the highway. My room was clean and spacious. The breakfast was okay.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 12 Sept,2023
Dear Karline, Thank you for reviewing your stay at Element Hampton Peninsula Town Center. We are grateful for your kind words and feedback. We are pleased you enjoyed our hotel's convenient location near the highway and had options for restaurants and shopping nearby. We were also delighted that you found our rooms spacious and clean. Many of our guests appreciate the extra space in the rooms, making their stay more comfortable and homely. We are happy to have contributed to your positive experience in the area and look forward to welcoming you back soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets were dirty, hall ways stunk, maintenance was going on.
Stayed 7 nights in Aug 2023
Response from Your Guest Services Team at Element Hampton on 10 Sept,2023
Dear Ricardo, We apologize for the inconvenience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that you experienced issues with the sheets and noticed unpleasant odors in the hallways. We understand that maintenance work may have been ongoing to enhance our facilities. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We will consider your comments to improve our services and ensure a more pleasant stay for future guests. Thank you for sharing your feedback.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

2/10 Terrible

Vada

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Unclean
Although the structure looks nice the place had a strong musty terrible oder all throughout the hotel. I would expect much more considering the prime location in a major shopping mall.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 9 Sept,2023
Dear Vada, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained property, and we understand that we failed to deliver on that promise in this instance. Your comments are valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. As you mentioned that you liked our prime location close to shopping malls, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Marlo

Stayed 2 nights in Sep 2023
Response from Guest Services Team on 8 Sept,2023
Dear Marlo, Thank you for rating your experience at Element Hampton Peninsula Town Center. We always aim to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

6/10 Okay

Cathy

Disliked: Staff & service
Terrible place
The room was so plain and the tv is so far from the bed. We were in the middle hallway and you can hear everyone talking and yelling. Then it wasn’t even check out time and some housekeeping lady was literally trying to bust in our room. She almost got hurt. Super unprofessional. Like trying to open our door. We weren’t checked out. I had to really use prayer and control in that moment. This place was ghetto for the price I paid. Never again.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 5 Sept,2023
Dear Cathy, Thank you for staying with us. We are pleased to know that most aspects of your visit were enjoyable. It is, however, disappointing to read that we did not leave a favorable impression on you, especially since we typically receive wonderful feedback about our property and guest rooms. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. Thank you again; we hope to have another opportunity to exceed your expectations in the future.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Amonie, Hampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s property was very convenient located within the mall, plenty of shopping and dining options.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 4 Sept,2023
Dear Amonie, Thank you for choosing Element Hampton Peninsula Town Center as your home during your visit, and we want to thank you for mentioning our ideal location! With easy access to the mall, restaurants, and shops within minutes, our hotel is a comfortable and affordable choice in this incredible area. Thank you once more for your kind review. Please come back and see us again soon. Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, everything clean, room had everything we needed. Sofa bed was only negative, it was not comfortable at all
Stayed 4 nights in Aug 2023
Response from Guest Services Team on 31 Aug,2023
Dear Cesar, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are glad your room provided all the comforts you expected and you enjoyed all of the in-room amenities we provide. We are sorry to read that the sofa bed in your room was uncomfortable. We will look into this; thank you for letting us know. It was wonderful to have you as our guest at Element Hampton Peninsula Town Center, and we hope you will return soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was beautiful Everyone was so accommodating. Very Clean and secure
Stayed 1 night in Aug 2023
Response from Guest Services Team on 27 Aug,2023
Dear Shannon, Thank you for your kind words about Element Hampton Peninsula Town Center. We are delighted your room provided the comforts you expected. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from our hotel staff went beyond your expectations. We are honored you chose to stay with us during your visit to the Hampton area, and we can't wait to host you in the future for more great memories.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

6/10 Okay

george

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I had a double room and the mattress on one bed was pretty sunken in: almost to the floor when sat on. Additionally that bed sheets were paper thin and almost invisible.
Stayed 1 night in Aug 2023
Response from Guest Services Team on 25 Aug,2023
Dear George, Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the mattress and bed sheets. We are always working to provide the best possible experience for our guests. Your input helps us identify areas for improvement, and we will use your comments constructively. We hope the other aspects of your stay were enjoyable, and we value your business. If you find yourself back in the area, we would be grateful for the chance to offer you a more comfortable experience.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Services Team on 24 Aug,2023
Dear Guest, Thank you for choosing Element Hampton Peninsula Town Center and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

MELANIE

Liked: Staff & service, amenities, property conditions & facilities
Convenient and walkable location. Breakfast was decent and rooms were incredible in size
Stayed 2 nights in Aug 2023
Response from Guest Services Team on 22 Aug,2023
Dear Melanie, We are thrilled you had a fantastic stay at Element Hampton Peninsula Town Center. We were especially pleased to read your comments about our breakfast and how much you enjoyed our spacious rooms. We are fortunate to be close to many attractions in the area, all just minutes from our hotel. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Have a wonderful day!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

2/10 Terrible

DAVID

Stayed 2 nights in Aug 2023
Response from Guest Services Team on 22 Aug,2023
Dear David, Thank you for rating your stay with us. We aim to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Jessica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, nice clean room, perfect location, kind staff. But breakfast in the morning was not good. Eggs were watery, sausage was over cooked and French toast was gone.
Stayed 3 nights in Aug 2023
Response from Guest Services Team on 21 Aug,2023
Dear Jessica, Thank you for sharing your heartwarming words. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful location. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We have also noted your concerns regarding the breakfast, and we will share them appropriately with our team. We enjoyed having you as our guest at Element Hampton Peninsula Town Center, and we hope to see you again on your next visit to the area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

City of Madisonville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services Team on 19 Aug,2023
Dear Guest, Thank you for choosing Element Hampton Peninsula Town Center and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great stay. Thank you again for including us in your travel plans. We will be pleased to welcome you back anytime you visit our area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It being close to everything
Stayed 4 nights in Aug 2023
Response from Guest Services Team on 15 Aug,2023
Dear Cesar, Thank you for sharing your comments regarding your stay at Element Hampton Peninsula Town Center. We are fortunate to have so many area attractions nearby. We get great feedback on our location and are happy this made your stay even better. We enjoyed having you as our guest and hope to see you again soon. Have a wonderful day!Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Element of surprise
Stayed 2 nights in Aug 2023
Response from Guest Services Team on 14 Aug,2023
Dear Danielle, We are delighted you enjoyed your stay at Element Hampton Peninsula Town Center. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will return whenever your travels bring you to the Hampton area.Sincerely,Your Guest Services Team at Element Hampton Peninsula Town Center