"We stayed in an oceanfront studio room, which we attempted to upgrade. Unfortunately, the hotel was at full capacity. For starters, the toilet in the bathroom ran constantly and was broken. We were staying next to a family who was celebrating a birthday and they played loud music all day and night and kept going in and out of their room slamming the door. Now, my family likes to have fun and play music as well, but we know how to be considerate of others in doing so. It was very hard to sleep. The lamp separating the two beds in our room wouldn’t plug in. We called guest services who informed they would be sending someone up to fix the issue and that never happened. Now I will say customer service efforts were made on the second day of our stay to see how things were going with our room and if we needed anything, which I appreciated. When we checked in we opted to valet our vehicle but found this to be very inconvenient to say the least. The hotel front desk associate, they were short staffed. After getting situated in our room, we decided to head out and had requested our car from valet and had to wait 30 minutes. Not to mention we paid approximately $700 for the room, which we didn’t mind as we anticipated our stay would be nothing short of amazing, but sad to say it was very opposite of that."
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