Great service. They will pretty much tell you eveything you need to know about getting around and accomlishing your goals on Easter Island. Very nice people, but they don't speak much if any English. However, I found this to be the case on the island overall. They will recommend the Kia Koe tour company, and Vai Te Mihi in the way of shows, both of which were pretty good. Breakfast is at 8:30-10:30? I think, and they had a pretty good selection, but the french press made coffee goes quick and they don't make any more, but they do have instant. About a 10 minute walk from the main drag. I locked myself out of the room once on a Sunday night and would have been in big trouble had the maid not left the window unlocked, but I find that this type of thing is commonplace as security is of little concern, probably rightfully so as there is very little to be on guard about on the island. But, I still kept my bags locked and wired when I went out. The room was a little humid, no temperature control. Free ride to and from the airport. I would probably skip the pool, you'll see why. Overall, pretty much what I expected from doing my research, somewhat pricey, nothing glamorous.