Exterior

Reviews of Holiday Inn Express And Suites Hannibal - Medical Center, an IHG Hotel

2.5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 323 out of 383 reviews" "
Rating 8 - Good. 52 out of 383 reviews" "
Rating 6 - Okay. 6 out of 383 reviews" "
Rating 4 - Poor. 1 out of 383 reviews" "
Rating 2 - Terrible. 1 out of 383 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chrisse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and staff was accommodating
Stayed 2 nights in Apr 2024
Response from Cassie, GM on 15 Apr,2024
Thank you Chrisse!I am so happy that you chose to stay with us here at the Holiday Inn Express while you were in Hannibal. We hope to welcome you back to Americas Hometown of Hannibal, very soon. Cassie, GM

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so nice and so comfortable! Staff is awesome and breakfast is great! Second time staying here! It’s perfect stop on the way home from Florida.
Response from Cassie, GM on 1 Apr,2024
DanielleThank you so much for choosing to stay with us here at the Holiday Inn Express while you were in Hannibal. I am so happy that you came back again and look forward to sharing your kind words with my staff. We look forward to welcoming you back very soon!Until Then,Cassie, GM

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Comfortable and clean. Really enjoyed the “thank you” bag at checkout!
Stayed 1 night in Mar 2024
Response from Cassie, GM on 1 Apr,2024
Good Afternoon Laura!Thank you so much for sharing your experience with us about your recent stay with us in Hannibal! I am so happy to hear how much you enjoyed it, especially those grab and go bags at check out!We look forward to welcoming you back very soon!

10/10 Excellent

Toni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super smooth. Which I love!
Stayed 1 night in Mar 2024
Response from Cassie, GM on 24 Mar,2024
Thank you Toni! See you on your next trip back to Hannibal!Warm regards, Cassie, GM

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Great staff
Stayed 1 night in Mar 2024
Response from Cassie, GM on 18 Mar,2024
Thank you so much James!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times! Wonderful experience! CLEAN and QUIET! Staff are kind, hard working and courteous!
Stayed 1 night in Feb 2024
Response from Cassie on 27 Feb,2024
Pam,Thank you so much for your kind words! I can't wait to pass your wonderful review onto my staff so they may see their hard work is paying off each day!We look forward to welcoming you back very soon. Until Then,Cassie, GM

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 2 nights in Feb 2024
Response from Cassie on 25 Feb,2024
Thank you Lynette! We were pleased to welcome you! We'll see you on your way back through Hannibal! Cassie, General Manager

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was super clean pool was so much fun. employees are extra helpful, breakfast is amazing
Stayed 1 night in Feb 2024
Response from Cassie, GM on 19 Feb,2024
Thank you so much Sandy! I am so happy that you and your family chose to stay with us here at the Holiday Inn Express while you were in Hannibal! I look forward to passing your kind words onto my staff. We will see you on your next trip back to Hannibal!Until Then, Cassie, GM

8/10 Good

Ralph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cassie, GM on 11 Jan,2024
Thank you, Ralph!

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, staff, and breakfast were a 10/10!
Stayed 1 night in Jan 2024
Response from Cassie, GM on 9 Jan,2024
KristiI am so happy you chose to stay here with us while you were in Hannibal. I can't wait to pass your kind words onto my staff. We look forward to welcoming you back to the Holiday Inn Express-Hannibal, very soon. Warm Regards,Cassie, GM

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cassie, GM on 8 Jan,2024
Thank you Michael!

10/10 Excellent

Jerold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassie, GM on 8 Jan,2024
Thank you Jerold!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from Cassie, GM on 29 Dec,2023
Thank you!

10/10 Excellent

Gary, St Paul

Stayed 1 night in Dec 2023
Response from Cassie, GM on 29 Dec,2023
Thank you Gary!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for this Holiday Inn
There were freshly mopped floors when we arrived and we were cautioned to be careful not to slip. The staff working during check-in were friendly and happy to help. The elevator buttons were cleaned after the breakfast rush. The guy serving breakfast was kind and helpful. The room was clean and they accomodated our request for extra blankets and pillows!
Stayed 1 night in Dec 2023
Response from Cassie, GM on 26 Dec,2023
Julie,Thank you so much for your wonderful review of your recent stay with us here in Hannibal as well as your kind words about our staff. I am so pleased to hear such great things! You should expect nothing less when coming to stay with us here at the Holiday Inn Express in Americas Hometown of Hannibal. I hope you and your family had a wonderful Holiday weekend and we wish you a very Happy New Year ahead!We look forward to welcoming you back, very soon.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Cassie, GM on 26 Dec,2023
Thank you Robert!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Enjoyed our stay
Stayed 1 night in Dec 2023
Response from Cassie, GM on 18 Dec,2023
Thank you so much Tina! I am so happy that you chose to stay with us while you were here in Americas Hometown of Hannibal!I hope you have a wonderful Holiday Season. We look forward to welcoming you back very soon!

10/10 Excellent

Clint

Liked: Cleanliness, amenities, property conditions & facilities
Super easy to access Very well maintained property Staff extremely friendly Rooms are top notch
Stayed 1 night in Dec 2023
Response from Cassie, GM on 18 Dec,2023
Clint,Thank you so much for your wonderful ratings and kind words about your recent stay with us here at the Holiday Inn Express- Hannibal. I am so happy to hear such great things, especially in regards to the friendly staff and that you found your room to be top notch! This just warms our hearts to hear things like this. We hope you have a wonderful Holiday Season and we look forward to welcoming you back to Americas Hometown of Hannibal, very soon. Until Then, Cassie, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check your account
Hotel was good. Was overcharged on my bank account. Hotels.com gave me the price of $185 with taxes/fees. Hotel charged me $207.
Stayed 1 night in Dec 2023
Response from Cassie, GM on 11 Dec,2023
I am so sorry this happened. Please reach out to me directly so I may get this sorted out as soon as possible.

10/10 Excellent

Selena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern with great style
Thank you for the modern style. Thank you for the white bathroom and especially the modern bathroom countertop.
Stayed 1 night in Dec 2023
Response from Cassie, GM on 11 Dec,2023
Thank you Selena! I am so happy to hear how much you loved the modern design!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place.
Stayed 1 night in Dec 2023
Response from Cassie, GM on 11 Dec,2023
Thank you Bradley!

8/10 Good

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but no response to late checkout
Very clean and comfortable. I attempted to coordinate a late checkout but was unsuccessful as there was no response to my request. I just checked out on time. Made for a minor inconvenience.
Stayed 1 night in Nov 2023
Response from Cassie, GM on 19 Nov,2023
Good Afternoon Bradley!Thank you so much for taking the time to let me know about your recent stay with us here in Hannibal! I am so sorry that no one reached out to you after submitting a late check out request. I am passing this information on to my front desk staff to ensure that we are checking these to ensure we reach out to you. My sincerest apologies for falling short this last time. We hope to be able to welcome you back very soon when your travels bring you back to Hannibal. Warm Regards,

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Friendly staff.
Stayed 1 night in Nov 2023
Response from Cassie, GM on 15 Nov,2023
Thank you Lars! We are very thankful for your kind words as well as your outstanding ratings!We will see you next time your travels bring you back to Hannibal!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building back better 👎
Everything was great the price was a little steep to be honest but all in all good place
Stayed 2 nights in Nov 2023
Response from Cassie, GM on 13 Nov,2023
Thank you Chad! I am so happy you chose to stay with us here at the Holiday Inn Express in Hannibal. We look forward to welcoming you back when your travels bring you back our way.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great staff, delicious breakfast, clean rooms!
Stayed 1 night in Nov 2023
Response from Cassie, GM on 13 Nov,2023
Thank you so much Cassandra! I look forward to passing your kind words and outstanding review on to my staff. We will see you next time you are in Hannibal!

8/10 Good

Beverly, St Augustine

Nice, new property on the outskirts of Hannibal. Nic, free breakfast. The only problem was that there was a heavy walker - a stomper - on the floor above me, and I could hear all of the footsteps. They need more insulation!
Stayed 1 night in Oct 2023
Response from Cassie, GM on 1 Nov,2023
Thank you so much Beverly for your wonderful, honest feedback about your recent stay here with us in Hannibal. I am so sorry that you were able to hear footsteps above you. Next time you are here with us, we will get you on the 4th floor so no one will be above you. Thank you again for your kind words and good ratings. We will see you next time your travels bring you back our way to Hannibal.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Cassie, GM on 13 Nov,2023
Thank you Julie!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Great staff, good breakfast buffet.
Stayed 2 nights in Oct 2023
Response from Cassie on 17 Oct,2023
Thank you William! I am so happy you chose to stay here in Hannibal with us at the Holiday Inn Express. I look forward to welcoming you back when your travels bring you back our way. Warm Regards,Cassie, GM

10/10 Excellent

Jace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast , food area very clean and room was comfortable with modern upgrade done
Stayed 1 night in Oct 2023
Response from Cassie on 16 Oct,2023
Thank you Jace! I am so happy you chose to stay here with us here in Hannibal. My staff takes pride in the work they do here each day, including our breakfast host. I can't wait to show them what you said about your recent stay in regards to the great breakfast you had!We look forward to welcoming you back very soon when your travels bring you back to Hannibal. Have a great week!Cassie, GM

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie, GM on 16 Oct,2023
Thank you, Tara!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice front desk. Easy parking.
Stayed 1 night in Oct 2023
Response from Cassie on 16 Oct,2023
Thank you so much Julie! We look forward to seeing you again very soon. Cassie, GM

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hands down the best Holiday inn we have ever stayed at. Clean, friendly staff, and plenty of breakfast options
Stayed 2 nights in Oct 2023
Response from Cassie on 9 Oct,2023
Thank you so much, Theresa!Our staff takes pride in making sure each of our valued guest (like yourself) feel right at home when you stay with us here at the Holiday Inn Express, Hannibal. I look forward to passing your kind words onto my staff. We will see you again soon when your travels bring you back to Hannibal! Cassie, GM

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Stayed 1 night in Sep 2023
Response from Cassie on 18 Sept,2023
Thank you, Tina!We look forward to welcoming you back to Hannibal, soon.Cassie, GM

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and prompt to greet us. Everything was clean and well maintained.
Stayed 2 nights in Sep 2023
Response from Cassie on 18 Sept,2023
Amy,Thank you so much for your wonderful ratings and kind words. I am so pleased that my staff were able to make you feel so welcome and right at home. We'll see you on your next trip to Hannibal!

10/10 Excellent

Cindy, Hermann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the parking lot, not enough handicapped parking. Hotel is clean and gives you room options that you don't get anywhere else.
Stayed 1 night in Sep 2023
Response from Cassie on 18 Sept,2023
Cindy,Thank you for this wonderful feedback. I will pass your kind words onto our owners and ensure that we have enough assessable parking for our guests. I am so happy to hear that everything else met your expectations and we made you feel right at home with us. I look forward to welcoming you back to Hannibal, very soon. Until Then,Cassie, GM

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cassie on 18 Sept,2023
Thank you, Joy!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean .
Stayed 1 night in Aug 2023
Response from Cassie on 18 Sept,2023
Thank you, Helen!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Friendly
Stayed 1 night in Aug 2023
Response from Cassie on 18 Sept,2023
Thank you, Dennis!We'll see you when your travels bring you back to Hannibal!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cassie on 16 Aug,2023
Thank you, John!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cassie on 16 Aug,2023
Thank you, Christopher!We are so happy you stayed with us. We hope to see you again, very soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cassie on 16 Aug,2023
Thank you, Thomas!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Staff was super friendly and helpful. Definitely stay here again. My only suggestion would be to put an umbrella or awning on the patio area
Stayed 2 nights in Jul 2023
Response from Cassie on 16 Aug,2023
Hi Rhonda!Thank you so much for your kind words about your recent stay with us!We are so happy to hear such great things. We hope to see you again soon when your travels bring you back to Hannibal.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
Thank you Laura!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
Thank you!

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a very nice stay. Very clean and a nice variety for breakfast
Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
Thank You, Gary!We look forward to welcoming you back to Hannibal for another great stay!

10/10 Excellent

Linda, Perry

Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
Thank you Linda!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
One of the nicest hotels we've ever stayed at. Nicely laid out. Extremely clean and comfortable. Breakfast had more than normal choices. All delicious. And, served on real plates and utensils, not disposable. Staff friendly and helpful.
Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
Thank you Lawrence!Wow. What a great review and awesome rating! Thank you so much for both of these! I am so happy you chose to stay with us while you were here in Hannibal. We look forward for another opportunity to cook you a great breakfast again when your travels bring you back to Hannibal!Thank you again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cut above budget-friendly hotel
This was a last-minute overnight stay on the day before a holiday. Staff members were consistently welcoming and friendly. The bed was heavenly, superior even to most high-end hotels. The bathroom mirror was well-lighted, an extra you won't find often. The lobby was spacious and pleasant. Very conveniently located just off the highway. Well done!
Stayed 1 night in Jul 2023
Response from Cassie on 16 Aug,2023
MaryThank you so very much for your time to tell others about your stay here at the Holiday Inn Express in Hannibal. I am so pleased to hear such wonderful things about your room, our polite staff, as well as our convenient location. We look forward to welcoming you back to Hannibal, very soon.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Cassie on 16 Aug,2023
Thank you Stephanie!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern, and functional. Super friendly staff!
Stayed 1 night in Jun 2023
Response from Cassie on 16 Aug,2023
Thank you John!